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success operations manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Driven & skilled in overseeing organizational processes, change management, back-office systems administration, reporting, and analytics needs. Possesses an astute attention to detail and the ability locate ways to enhance employees’ ability to complete their tasks efficiently and effectively through leading & motivating employees, streamlining processes and leveraging technology. Focused on developing team capabilities, achieving software, data, migration and operational objectives and successfully delivering on internal & customer commitments. 6+ years' experience in Marketing management & operational roles as well as 12 years' experience in Business Management,

Skills

CRM

  • HighLevel
  • Infusionsoft/Keap
  • Clickfunnels

WORKFLOW MANAGEMENT

  • Clickup
  • Zapier
  • Freshworks Suite
  • Monday

KEY MARKETING SKILLS

  • Leading, Coaching, Motivating Internal Staff
  • Strategic Planning
  • KPI Reporting
  • Client and Internal Communication
Work History
02/2022 to Current
Success Operations Manager Cox Enterprises Fair Lawn, NJ, Dallas, TX
  • Works with organizational leadership to approve and implement organizational strategies and goals as related to technology, processes, and change management.
  • Works with team leaders, managers, and department heads to identify departmental needs and goals.
  • Collaborates across multiple departments to complete assigned organizational goals and objectives.
  • Responsible for implementation and change management processes of assigned projects, ensuring all stakeholders are consulted, informed, and equipped as change occurs.
  • Creates, optimizes, and documents Customer Success processes and changes.
  • Oversees and implements changes/integrations for organizations' back office technologies, including all related internal tools, integrations, apps, and more.
  • Defines, audits, and instruments company reporting, working with Development and Data Analysts to create required reporting and analytics for leadership.
  • Manages and oversees all core projects within Customer Success Department
  • Works with team leaders, managers, and department heads to learn departmental needs and goals - resulting in new project initiatives to be created, prioritized, and executed.
  • Advise Success leaders on best practices, risks, and changes that impact processes and timelines
  • Demonstrate technical acumen to convert plans into workable solutions
  • Communicate passion for customer success with leadership attitude
  • Assist in Educational webinars,workshops, and more
04/2021 to 02/2022
Senior Customer Support Representative Books-A-Million, Inc. Spring Hill, TN, Dallas, TX
  • Fielding and servicing all direct customer inquiries and requirements, working in conjunction with internal teams in accordance with agreed strategies and business plans.
  • Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and helping customers achieve long-term success.
  • Daily correspondence through any number of channels, including video conferencing, email, telephone, and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
  • Providing customer service on small to midsize accounts of moderate complexity.
  • Providing regular status reports & progress of client concerns, issues, and bugs both internally and externally.
  • Conducting product training to clients as needed.
  • Addressing and resolving customer conflicts effectively and with professionalism
  • Acting as liaison with colleagues throughout all HighLevel departments to drive common strategy.
  • Managed over 100 chats and or Zoon video calls daily.
09/2019 to 02/2021
Marketing Production Manager Common Spirit Chino Valley, AZ, Broussard, LA
  • Directed launch of marketing campaigns, strategic funnels, websites, and books for clients that made over $1,000,000 in revenue over 13-month period.
  • Trained and supervised team of up to 4 marketing employees that handled workload of well over 100 businesses.
  • Worked with Facebook Ads department lead to create strategies and Facebook ad and funnel copy as well as nurture campaigns for clients.
  • Improved overall performance of all accounts by at least 30% despite adversity from COVID-19.
07/2017 to 09/2019
Manager of Marketing TXL Media City, STATE, Chattanooga, TN
  • Led marketing team by implementing funnels and campaigns that increased revenue by 38%
  • Created, Led, and Trained marketing team of 5 marketing account managers,
  • Handled workload of 50+ businesses.
  • Enhanced client performance by upwards of 33% while maintaining steady flows of activity for their internal staff.
  • Worked hand in hand with Social Media Management and advertising teams to create fully integrated and functioning strategies, ad/funnel copy­­­­- and various nurture campaign sequences.
  • Created funnels and follow-up text and email campaigns that would provide short- and long-term nurture and ensure growth and activity within all accounts.
Education
Expected in 06/2018 to to
Bachelor of Science: Marketing Management And Research
Western Governors University - Salt Lake City, UT
GPA:
Expected in 05/2007 to to
Associate of Science: Business Management
Louisiana State University At Eunice - Eunice, LA
GPA:
Accomplishments
  • Lead a marketing team in the implementation of funnels and campaigns that increased revenue by 38% Trained and supervised a marketing team of 5 marketing account managers, Handled a workload of 50 businesses.
  • Enhanced client performance by upwards of 33% while maintaining a steady flow of activity for their internal staff.
  • Worked hand in hand with the Social Media Management and advertising teams to create a fully integrated and functioning strategy, ad/funnel copy, and various nurture campaign sequences.
  • Created funnels and follow up text and email campaigns that would provide short- and long-term nurture and ensure growth and activity within all accounts.

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Resume Overview

School Attended

  • Western Governors University
  • Louisiana State University At Eunice

Job Titles Held:

  • Success Operations Manager
  • Senior Customer Support Representative
  • Marketing Production Manager
  • Manager of Marketing

Degrees

  • Bachelor of Science
  • Associate of Science

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