subsurface utility engineer cad resume example with 15+ years of experience
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Accomplished and detail-oriented professional experienced in providing business support to a variety of complex groups. Skilled in driving operational growth, maximizing profitability, and collaborating on projects with varied complexity. Possesses proven talent for aligning strategies and objectives with established best practices to achieve optimal operations. Innovative and strategic thinker with the ability to drive long-term vision while gaining immediate team success. Skilled in developing consultative business partnerships with key stakeholders by assessing needs, learning objectives, and devising strategies that deliver desired outcomes.
CORE COMPETENCIES
- Vast experience in claim adjusting, claims management, and claims program management
- Proficient in overcoming objections and effectively applying negotiation skills to reach successful resolutions Manage an inventory of claims to evaluate compensability/liability
- Well-versed in performing claim research and analysis to provide support in obtaining payments.
- Proficient in Computer systems and MS Office suite (Word, Excel, PowerPoint).
- Strong written and verbal communication effectively for documentation and correspondence.
- Exceptional organization skills with the ability to prioritize and manage multiple tasks simultaneously
Program Management | Project Coordination | Strategic Planning | Claims Investigation | Claim Approval or Denial | Claims Resolution Operations Optimization | Systems & Process Development | Client Relationships | Liability | Claims Processing | Staff Training & Development | Information & Data Management | Inventory Control | Budget Management | Analytical skills | Customer service | Empathy |
- Provide project stakeholders with quality information, professional insight, and deliverables that streamline construction, improve project safety, and set the standard for the engineering industry.
- Assist with survey and data collection tasks in support of overall crew activities by demonstrating knowledge of all operational duties including locating and designating equipment.
- Inspect electrical systems, equipment and fixtures to identify safety hazards for replacement or repair and determine budgets for projects in order to provide cost estimates and feasibility data.
- Inspect plans and existing sites for compliance with civil codes relating to grading and drainage of paved surfaces.
- Complete detailed accurate daily reports, forms and field sketches both electronically and by hand.
- Compile and present public reports and environmental impact statements to inform stakeholders, municipal officials, and members of public on planned civil projects.
- Provide operational expertise and innovative approaches to influence organizational efficiency, process improvements, and workflows to improve business efficiency and enhance client experiences.
- Maintained project materials and utilized blueprints, schematics and specifications.
- Attended meetings and site locations to gather data for project work.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Created drawings and plans using CAD software.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Successfully managed multiple priorities, tasks, and projects simultaneously, while maintaining a high level of attention to detail and quality.
- Provided safe, quality service in support of state and federal damage prevention programs on behalf of clients for the excavating community.
- Utilized superior observational skills and deductive reasoning to identify, locates, and marks.
- Employed creative and analytical problem-solving skills to identify and troubleshoot technical issues, develop innovative solutions, and improve overall customer experience.
- Verify and analyze data used in settling utility claims to ensure that claims are valid and that settlements are made according to company practices and procedures. Arranges for expert inspections involving a third party or potential fraud actions as needed.
- Administered performance management by diagnosing improvement opportunities, providing effective feedback, and training and
utilizing corrective action plans to meet operational objectives. - Investigated and prepared reports for all claims and settlement denials, provided updates on all files, and recommended reserve changes to all claims. Trained New Employees; Set and Organized Meetings and training sessions.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
- Safely and efficiently located underground utilities including telecommunications, electric power, cable television, gas, water, and sewer systems.
- Located and determined depths of underground facilities and lines using radio detection equipment and designated potential locations for new lines based on currently existing lines.
- Read and interpreted utility maps to manage locate work orders, documenting and sketching placement of markings for work orders and utilizing utility locating equipment to accurately mark locations of underground facilities.
- Planned, developed, and set priorities to support operational needs and priorities, assisting in driving standardizations in practices across teams.
- Exhibited excellent phone etiquette by greeting customers professionally, speaking clearly and concisely, and maintaining a positive and friendly demeanor throughout the call.
- Responded to emergency situations due to improper or illegal excavation and provided timely, effective remediation.
- Coordinated and communicated with contractors, excavators, and other utility crews as required.
- Resolved complex, severe exposure claims using high service-oriented file handling and pay and process claims within the designated authority level.
- Provided comprehensive technical support for a wide range of products and services, utilizing advanced technical knowledge and troubleshooting skills to quickly resolve complex issues.
- Performed InterNACHI Standard Operating Procedure home inspections, visually examining buildings and writing reports on the condition of major home components such as the roof, overall structure, insulation, as well as exterior and interior systems including plumbing, electrical and heating.
- Conducted specialty, ancillary, and other custom home inspections to meet client requests.
- Photographed and documented the condition of properties and identified any visible hazards or potential problems that may affect homeowners.
- Made determinations of occupancy based on industry standards and reported general property conditions to home buyers and real estate agents.
- Demonstrated accuracy and thoroughness, consistently seeking methods to improve and promote quality.
- Exhibited a high degree of patience in dealing with challenging customers, resolving complex issues, and ensuring customer satisfaction.
- Utilized live chat support to provide immediate assistance and personalized solutions to customers, contributing to overall customer satisfaction.
- Consistently achieved upselling and cross-selling targets by identifying customers' needs, presenting relevant product options, and leveraging persuasive communication skills.
American Intercontinental University - ,
InterNACHI Certified Professional Home Inspector Occupational Safety and Health Administration | Roadway Worker Protection Norfolk Southern Rail Road | Roadway Worker Norfolk Southern Underground Utility Locating Certification | Common Ground Alliance Leak Detection Services Certification | Ground Alliance Journeyman Wireless Communication Technician | Stand-Alone Data Cabling Installer 2
Civil AutoCad
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Resume Overview
School Attended
- American Intercontinental University
Job Titles Held:
- Subsurface Utility Engineer / CAD
- Utility Locating Technician
- Utility Locating Technician
- Home Inspector & Field Technician
Degrees
- Associate of Arts
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