Substitute Teacher K 12 Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Server with over 14 years of experience in the restaurant industry . Excellent reputation for resolving problems and improving customer satisfaction. Versatile, with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Give thoughtful recommendations and accommodate dietary restrictions. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proactive service professional with experience working both FOH and BOH. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Dedicated food service professional well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

  • Beverage preparation
  • Food and beverage pairings
  • Dining area maintenance
  • High-Volume Dining
  • Guest Relations Management
  • Kitchen sanitation
  • Food safety
  • Credit card processing
  • Sales expertise
  • Order Fulfillment
  • Money handling abilities
  • Point of sale operation
Work History
12/2020 to Current Server Topgolf | Greenville, SC,
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Learned how to make wide variety of mixed drinks.
09/2020 to Current Substitute Teacher, K-12 Northwest By Southern Hospitality | Spokane, WA,
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Instructed middle school students in music principles, concepts and in-depth subject matter.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher for music classrooms by teachers based on excellent past referrals and trusted performance.
  • Completed documentation of attendance, grades and other required details.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
05/2017 to 09/2020 Line Cook Nrg Energy, Inc. | Osceola, AR,
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
  • Practiced safe work habits at all times to avoid possible injury to self or other employees.
02/2012 to 05/2017 Line Cook/Server Montana Rib And Chop House | City, STATE,
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
01/2008 to 02/2012 Customer Service Representative Novo 1 | City, STATE,
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Expected in 12/2019 Bachelor of Arts | Music Education Montana State University - Billings, Billings, MT GPA:
  • Graduated cum laude
  • Founding member of MSUB Guitar Ensemble
  • Member of MSUB Symphonic Band
  • Member of Jackets Only A cappella
  • Member of MSUB Jazz Combo 2
Expected in 06/2019 Bachelor of Arts | Music Performance- Classical Guitar Montana State University - Billings, Billings, MT GPA:

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Resume Overview

School Attended
  • Montana State University - Billings
  • Montana State University - Billings
Job Titles Held:
  • Server
  • Substitute Teacher, K-12
  • Line Cook
  • Line Cook/Server
  • Customer Service Representative
  • Bachelor of Arts
  • Bachelor of Arts

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