To Whom it may concern: In response to your current Posting, I am applying for the Recruitment Sales Rep position within your organization. Along with an MBA in HR MGMT I have experience in both AGFS and DGO. My Customer Service Agent experience provided me with knowledge of Fed Ex feature of services, standard rates, and best practices. The leadership position as a Ramp agent within a diverse group at the Memphis Hub equipped me leadership skills while providing an opportunity to train new hires, assist management with scheduling, assist employees with recurriencies and benefit enrollment. While fulfilling the position of Ramp Agent I also serve as the SCIT team representative. Following are some highlights of my experience that point out how I could contribute to the achievement of your organization. At Fed Ex, I have assisted operations manager to provide excellent customer service for over hundreds of customers and assisted with employee training and scheduling in support of the company's volume requirements. I have conducted new hire training, pre-work meeting, provide employees with current newsletters of the org., assisted employees in the benefit enrollment process, and ensured employee recurrences were up to date. I have over 25 years customer service and customer contact experience, which started as a handler in the Memphis Hub Operations. I also have problem resolution, analyzing, researching, written and verbal communications skills. My computer proficiencies of the following systems have been a part of my daily job performance: Visa, EOPS, Cosmos, Prism, Genesis, Word, Excel, Power-point, Internet, Internet browser, Outlook Express, Skill port. I am equipped with knowledge of FedEx various systems capabilities and features of service. I currently support the Visa Admin Team, Domestic and International Trace Agents, acting as liaison when advising customers and peers with delayed shipments, and customs clearance issues with the objective of maximizing customer satisfaction. I research all relevant information accomplishing international shipments, reconciling overages and shortages to various countries mainly the Europe and Mexico market. At Fed Ex, I assist in accomplishing company standards by servicing customers shipping needs within a ten minute turn around interval. For more details, I have enclosed my resume. Thank you very much for your time and consideration. Sincerely, Shelia Little To obtain an entry level position that will allow maximization of my leadership, analytical, team development, training, and customer service skills within a diverse work environment.
balance, critical thinking, customer service, Decision-Making, instruction, Leadership, lesson plans, performance reviews, pricing, problem solving, rapport, Research, safety, sales, teaching, troubleshooting, workflow
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