Multi-Industry, Education and Leadership Development Manager with 18 years' business acumen. Experienced in recruitment, onboarding, coaching and mentoring with emphasis on performance assessment and feedback. Assesses individual skills and capabilities in order to implement training programs to further improve client services, teambuilding, and leadership development. AREAS OF KNOWLEDGE Leadership Development Diversity & Inclusion Recruiting & Training Contract Negotiation Strategic Analysis Sales & Marketing Policies and Procedures Networking & Referrals Succession Planning Process Optimization Presentations & Facilitation Program Development
Substitute TeacherKENOSHA UNIFIED SCHOOL DISTRICT #1 － Kenosha, WI
Implemented diverse, emerging curriculum objectives as successful components to learning solutions.
Key Accomplishments: Created cross-curricular learning opportunities for 35 students, focusing on content mastery, research and teambuilding skills in order to foster analytical and critical thinking skills.
25% increased class engagement through various activities that enhance learning by discovery.
Taught classes focus and purpose skills to develop emotional intelligence and cognitive control.
Wrote daily, detailed teacher reports on subject/lesson plans, student participation & progress.
Developed new experiences by creatively incorporate real life situations into academic lessons.
Inflight and Training ManagerCONTINENTAL/UNITED AIRLINES － Newark, NJ
Recruited and trained 200 customer service managers and provided leadership to a staff of 25 on service, safety and compliance, on 747-200-international flights, accommodating 478 passengers.
Key Accomplishments: 20% increase in corporate account expansion within 3 years, by securing corporate "frequent flyer" accounts through inflight public relations and corporate presentations.
Recruited 200 high-performing, customer service managers through developing, advertising and presenting company recruitment presentations nationally.
Trained, monitored and assessed 200 new recruits on policies & procedures, leadership development and compliance for Federal Aviation Administration inflight certification.
1 International Flight Attendant position, responsibilities included: crew, passengers, service, safety, liquor, duty free, cargo and International Customs & Immigrations documentation.
Resolved Belgium hotel contract conflicts.
Managed 50% of ground operations for 3 years.
SUSAN KEUL | email@example.com Resume, Page 2 ENTREPRENEURIAL SERVICE AND SALES MANAGEMENT PRIVATE PROPERTY MANAGEMENT FIRM, Executive Property Manager, Racine, WI (Present) Restore, manage and maintain a portfolio of high quality, multi-state leasing properties.
Key Accomplishments: Maintain 100% tenant occupancy for 20 years for own properties, achieving high leasing profits with exceptional level of maintenance, renovation and excellent tenant relationships.
2010, Executive Property Manager.
Administer: advertising/showings, background-checks, materials/supplies, contracts and payable/receivable accounts.
Manage: weekly/monthly/yearly and seasonal services and maintenance for entire, interior and exterior areas of properties.
Contract and oversee 15 trade professionals skilled in: plumbing, electrical, carpentry, masonry, painting and landscaping.
Developed trusted business relationships.
Conflict management and resolutions.
Co-Owner and Project ManagerMAUL PIPING SYSTEMS － Kenosha, WI
Managed operations for commercial and residential gas piping and underground irrigation systems, including: sales and marketing, contract negotiations, project management, advertising, scheduling, budgeting, and accounting.
Key Accomplishments: Secured 150 commercial and residential accounts that maximized revenue and supported company expansion.
Co-Managed 100% of projects from concept to completion by determining project timeline and budget, optimizing crew schedules, adapting job site changes to overcome obstacles, on-site supplies/materials/permits, ensure efficiency and productivity that result in increased revenue.
22% cost reduction through negotiating contracts with suppliers involving materials, supplies and delivery costs for corporate and property management accounts.
Networked and identified prospective clients to implement corporate presentations and attain large corporate and university accounts.
Education and Training
Bachelor of Arts: Education and CommunicationCarthage College － Kenosha, WI, USAGPA: cum laude honors | Academic Scholarship Recipient | Dean's List