Exceptionally detailed Client Associate with client service and stress tolerance abilities. Seeking to advance a growing career as an Administrative Services Specialist; bringing 7+ years of specialized knowledge of administration, budgeting, filing, and coordinating workflow among departments. Extremely organized professional with high sense of discretion and confidentiality and excellent communication skills. I am a dedicated and ready to learn more and contribute to team success.
Skills
Family therapy aptitude
Unit Management and Leadership
Community resources specialist
Practiced in family assessments
Tracking client progress
PC proficient
Detailed meeting minutes
Report analysis
Data entry documentation
Insurance eligibility verification
Microsoft
Transporting files
Excel spreadsheets
Technologically savvy
Types 38 WPM
Sensitive material handling
CRM and office management software
Medical terminology
Resourceful
Tech-savvy
Dedicated team player
Appointment scheduling
Strong interpersonal skills
Current Procedural Terminology (CPT)
Deadline-oriented
Customer relations
Communication
Multitasking
Teambuilding
Friendly, positive attitude
Training & Development
Organization
Work ethic
Working collaboratively
PPE use
Relationship building
CPR certified
Strong client relations
Critical thinking
Active listening
Microsoft Office
Customer service
MS Office
Crisis Prevention Intervention (CPI) Certified
First-aid certified
Emotional awareness
Appointment confirmation
IEP writing knowledge
Experience
Substance Abuse and Mental Health Client Associate, 02/2019 to Current Thermo Fisher Scientific Inc. – Fair Lawn, NJ,
Promoted business to increase customer base and grow revenue.
Developed and deepened relationships with new and existing clients to advance progress and improve business.
Coordinated with local organizations to provide specialized support to diverse populations with unique needs.
Greeted customers pleasantly and answered all account questions.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Managed office paperwork, including scanning documents and routing business correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Maintained business records by updating customer information.
Answered approximately 34+ phone calls daily and pleasantly welcomed visitors to office.
Dispersed incoming mail to correct recipients throughout office.
Received and screened high volume of internal and external communications.
Monitored calendars and scheduled appointments based on availability and established load limits.
Updated Credible databases with the agency Methadone Clinic data, verified changes in information and maintained 100% accuracy.
Served as central point of contact for all outside vendors needing to gain access to building.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Controlled building access by supplying spare key cards to employees and visitors.
Answered questions and fulfilled requests with friendly and knowledgeable service.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Exceeded customer satisfaction by finding creative solutions to problems.
Attended and participated in industry events.
Wrote agendas and notes and sent out automatic notifications for the agency Integrated Treatment Team and Outpatient Services upcoming Meetings.
Worked successfully with the Advisory Board to record meeting minutes that shows the agency accomplishments, goals and addressed issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
Collaborated closely with treatment team to appropriately coordinate client care services.
Adhered to HIPAA confidentiality requirements by safeguarding files.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
Organized and monitored mail supplies and general office supplies for mailroom.
Operated photocopier to print, collate and fold documents.
Received, sorted and organized incoming mail, including letters and packages.
Packaged items in boxes or envelopes and sealed.
Applied appropriate postage to outgoing mail using postage machine or mailing labels.
Identified undeliverable mail and applied markups to return to sender.
Placed letters in individual mail slots for internal staff pickup.
Responded to internal employees' questions about mail services, products and delivery choices.
Stuffed envelopes for company mail-outs such as appointment letters for clients and resource letters.
Intellectual Disabilities Client Associate , 08/2018 to 02/2019 City Of Portsmouth Behavioral Healthcare – City, STATE,
Read stories to children and taught painting, drawing and crafts.
Communicated with parents regularly to maintain child progress.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Planned and led games, reading and activities for groups of 15+ children.
Introduced groups of multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Helped maintain inventory in supply closet to prevent shortages.
Entered invoice data into company database and updated details, including customer contacts to keep information current.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Managed scheduling for staff.
Engaged customers and provided high level of service by carefully explaining details about documents.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Processed and sent invoices, adjustments and credit memos accounting department.
Scheduled patients and updated insurance, payment history and personal information.
Revised EOB'S, finalized invoices and created billing logs.
Solved issues with well-organized and professional approach.
Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
Customer Service Specialist II, 07/2017 to 06/2018 WPS Health Solutions – City, STATE,
Skilled for ABA, SHCP and CHCBP beneficiary claims, verifying authorization for correct.
Claim processing and adjustments.
Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjustment questions or billing problems.
Obtain and analyze data to assure claims are processed correctly by applying appropriate provisions of Tricare regulations, interpretations, and procedural directives.
Complete research and provide final resolution to inquiries within contractual requirements.
Communicate with inquirer to determine appropriate authorization or referral of services.
Submit claims for adjustments, corrections, payments, and review when requested.
Educate providers on billing requirements of TRICARE to reduce claim problems.
Deal tactfully with beneficiary and providers in a wide variety of situations to convey a favorable corporate image.
Collect and record data for Customer Service records and computer analysis 3.
Documented conversations with customers to track requests, problems and solutions.
Upheld strict quality control policies and procedures during customer interactions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
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School Attended
Western Branch High School
Strayer University
Job Titles Held:
Substance Abuse and Mental Health Client Associate
