Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Exceptionally detailed Client Associate with client service and stress tolerance abilities. Seeking to advance a growing career as an Administrative Services Specialist; bringing 7+ years of specialized knowledge of administration, budgeting, filing, and coordinating workflow among departments. Extremely organized professional with high sense of discretion and confidentiality and excellent communication skills. I am a dedicated and ready to learn more and contribute to team success.

  • Family therapy aptitude
  • Unit Management and Leadership
  • Community resources specialist
  • Practiced in family assessments
  • Tracking client progress
  • PC proficient
  • Detailed meeting minutes
  • Report analysis
  • Data entry documentation
  • Insurance eligibility verification
  • Microsoft
  • Transporting files
  • Excel spreadsheets
  • Technologically savvy
  • Types 38 WPM
  • Sensitive material handling
  • CRM and office management software
  • Medical terminology
  • Resourceful
  • Tech-savvy
  • Dedicated team player
  • Appointment scheduling
  • Strong interpersonal skills
  • Current Procedural Terminology (CPT)
  • Deadline-oriented
  • Customer relations
  • Communication
  • Multitasking
  • Teambuilding
  • Friendly, positive attitude
  • Training & Development
  • Organization
  • Work ethic
  • Working collaboratively
  • PPE use
  • Relationship building
  • CPR certified
  • Strong client relations
  • Critical thinking
  • Active listening
  • Microsoft Office
  • Customer service
  • MS Office
  • Crisis Prevention Intervention (CPI) Certified
  • First-aid certified
  • Emotional awareness
  • Appointment confirmation
  • IEP writing knowledge
Substance Abuse and Mental Health Client Associate, 02/2019 to Current
Thermo Fisher Scientific Inc.Fair Lawn, NJ,
  • Promoted business to increase customer base and grow revenue.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Coordinated with local organizations to provide specialized support to diverse populations with unique needs.
  • Greeted customers pleasantly and answered all account questions.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Maintained business records by updating customer information.
  • Answered approximately 34+ phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Received and screened high volume of internal and external communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Updated Credible databases with the agency Methadone Clinic data, verified changes in information and maintained 100% accuracy.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Controlled building access by supplying spare key cards to employees and visitors.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Attended and participated in industry events.
  • Wrote agendas and notes and sent out automatic notifications for the agency Integrated Treatment Team and Outpatient Services upcoming Meetings.
  • Worked successfully with the Advisory Board to record meeting minutes that shows the agency accomplishments, goals and addressed issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Organized and monitored mail supplies and general office supplies for mailroom.
  • Operated photocopier to print, collate and fold documents.
  • Received, sorted and organized incoming mail, including letters and packages.
  • Packaged items in boxes or envelopes and sealed.
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Identified undeliverable mail and applied markups to return to sender.
  • Placed letters in individual mail slots for internal staff pickup.
  • Responded to internal employees' questions about mail services, products and delivery choices.
  • Stuffed envelopes for company mail-outs such as appointment letters for clients and resource letters.
Intellectual Disabilities Client Associate , 08/2018 to 02/2019
City Of Portsmouth Behavioral HealthcareCity, STATE,
  • Read stories to children and taught painting, drawing and crafts.
  • Communicated with parents regularly to maintain child progress.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Planned and led games, reading and activities for groups of 15+ children.
  • Introduced groups of multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Helped maintain inventory in supply closet to prevent shortages.
  • Entered invoice data into company database and updated details, including customer contacts to keep information current.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Managed scheduling for staff.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Processed and sent invoices, adjustments and credit memos accounting department.
  • Scheduled patients and updated insurance, payment history and personal information.
  • Revised EOB'S, finalized invoices and created billing logs.
  • Solved issues with well-organized and professional approach.
  • Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
Customer Service Specialist II, 07/2017 to 06/2018
WPS Health SolutionsCity, STATE,
  • Skilled for ABA, SHCP and CHCBP beneficiary claims, verifying authorization for correct.
  • Claim processing and adjustments.
  • Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjustment questions or billing problems.
  • Obtain and analyze data to assure claims are processed correctly by applying appropriate provisions of Tricare regulations, interpretations, and procedural directives.
  • Complete research and provide final resolution to inquiries within contractual requirements.
  • Communicate with inquirer to determine appropriate authorization or referral of services.
  • Submit claims for adjustments, corrections, payments, and review when requested.
  • Educate providers on billing requirements of TRICARE to reduce claim problems.
  • Deal tactfully with beneficiary and providers in a wide variety of situations to convey a favorable corporate image.
  • Collect and record data for Customer Service records and computer analysis 3.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Reduced process gaps while training new hires.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Familiar with the processing of Hospital claims, EOBS, offsets and provider discounts under EIN.
Education and Training
High School Diploma: , Expected in 01/2010
Western Branch High School - Chesapeake, VA
  • Future Business Leaders of America(FBLA) Member
  • Completed continuing education in Early Childhood and Lifestyle Development
  • Early Childhood Certificate (CTE program)
Computer Science Programming: , Expected in
- ,
BBA: Business Administration, Expected in
Strayer University - Virginia Beach Virginia ,

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School Attended

  • Western Branch High School
  • Strayer University

Job Titles Held:

  • Substance Abuse and Mental Health Client Associate
  • Intellectual Disabilities Client Associate
  • Customer Service Specialist II


  • High School Diploma
  • Computer Science Programming
  • BBA

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