Sub IT Technician II Resume Example

Under general supervision of , performs a combination of technical and resource services in the installation, operation, and troubleshooting computers and peripherals; installs software and hardware; and provides service support to students and school staff.

• Provided technical support for PUHSD Scholar initiative and Chromebook rollout.
• Established a process with Librarians in tracking inventory and document student's records in regards to lost and damaged Chromebooks.
• Knowledge of Destiny modules as it pertains to technology and library/media center functions.
• Provided basic repair of Samsung Chromebooks and maintained technical support records.
• Assisted in educating parents, students and staff member in the proper use and handling of Chromebooks.
• Assisted in coordinating the end of school check-in process of Chromebooks from students.
• Provided desktop support to various programs; inclusive of Microsoft, Windows, Mac OS, Apple IOS, and Google Chrome OS.
• Provided technical assistance for media and educational platforms; inclusive of Destiny, Infinite Campus and Haiku and all google drive and plus ( ) applications.
• Maintained inventory control of all technical equipment and peripherals.
• Troubleshoot and resolve technology and procedural issues impacting the use of data and network systems.
• Provided support for District's networking operations.
• Learned and effectively used software specific to District IT Department needs.
• Provided technical and diagnostic and repairs to computers for schools, District staff and students.
• Installed hardware and software and provided basic instructions on its use.
• Pick up and delivered technology equipment to district facilities.
• Prepared and maintained written reports as required.
• Knowledge of equipment used throughout the school district.

Provided administrative support to internal clients, environmental and real estate title companies, survey companies, and Real Estate Counsels; including issuance and reviewing of legal and environmental documents. Facilitation of document storage, maintenance and updating franchise and company disclosure documents in corporate data systems.

• Trained Staff members in new corporate software and programs Trained Title team of 11 members in software application programs: HP TRIM, FileNET, PILR, Yum Builder, MicroStrategy 8, Windows 7, and Cisco IP Communicator.
• Created/retained/archived reports and updated databases for Real Estate Title, Environmental and Legal Departments for all Yum Brands Inc., Restaurants ( Taco Bell, Pizza Hut, Long John Silver's).
• Created and preserved electronic files in Real Estate Title/Environmental and Legal team's share drive for 11 team members.
• Assisted in the disposition of excess company properties for all of Yum Brands Inc., Restaurants nationwide over 1,000 restaurants.
• Managed Taco Bell Step2Bold remodel release report and processed nationwide for 1,700 restaurants for Real Estate Title and Environmental teams.
• Served as Records Information Management liaison for Real Estate Title and Environmental Departments for 11 years.
• Interfaced with title and survey vendors, Paralegal/Attorneys, Real Estate Brokers, Asset Managers for all Yum Brands Inc., Restaurants and Taco Bell and KFC remodel teams