Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
09/2019 to Current
Sub Contractor/General Laborer Meijer, Inc. Ludington, MI,
  • Collaborated with fellow team members to complete tasks and meet tight project deadlines.
  • Cleared and prepared work zones for construction crews.
  • Maintained building and grounds by providing lawn care and [Action].
  • Signaled equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
  • Removed debris and swept areas to maintain safe, clean work environment.
  • Repaired construction equipment and machines, including pumps, compressors, generators and hand tools.
  • Loaded trucks with supplies and materials at start of shift to transport to job site.
  • Aided senior leadership during executive decision-making process, generating dailyproductivity records.
  • Loaded and unloaded materials using proper lifting procedures.
  • Provided top project quality control to eliminate downtime and maximize revenue.
  • Worked with team to quickly unload materials and equipment for projects.
  • Supplied tools and equipment to workers.
  • Mitigated process down time by training new employees on best practices and protocol.
  • Ensured safety protocols were followed by promoting appropriate utilization of materials.
  • Sustained safety protocols by observing proper and safe usage of equipment and materials.
  • Proactively identified and solved complex problems that impact management.
  • Transported, measured, cut and installed materials such as [Type] and [Type].
  • Operated air, electric and pneumatic drills carefully to avoid job site injuries.
05/2017 to 01/2018
Gas Station Attendant Willie's One Stop City, STATE,
  • Assisted guests with gas pumping and payment.
  • Processed gas and amenities payments.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Ensured proper age of customers for alcohol and cigarettes.
  • Restocked food and beverage area.
  • Tracked inventory and reordered items.
  • Sold store items and vehicle services to customers.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Responded to questions about local area and company services.
  • Maintained cleanliness, neatness and organization of all areas.
  • Processed average of [Number] transactions each day to keep workflows moving smoothly.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Computed accurate sales prices for purchase transactions.
  • Processed shipments and maintained organized stock shelves.
  • Educated customers on product and service offerings.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Managed accurate and adequate cash stock and inventory balances.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Stocked and rotated inventory regularly.
  • Oversaw all daily operations of [Number] store locations.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
  • Communicated store policy violations to leadership team quickly and accurately.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Assisted customers with store and product complaints.
  • Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Replenished shelves to maintain adequate merchandise levels.
  • Offered direction and gave constructive feedback to motivate team members.
  • Logged all daily shipping and receiving orders.
  • Trained new employees on company customer service policies and service level standards.
  • Compiled weekly monetary reports and records for store managers.
04/2015 to 12/2017
Small Business Owner LilyB's Boutique City, STATE,
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Analyzed regional market trends to distinguish best courses of action for company.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Developed sales plans to introduce new products to market.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
  • Planned various product configurations to meet diverse customer needs.
  • Negotiated tender and contract terms to meet both client and company needs.
  • Prepared sales engineering reports by collecting, analyzing, and summarizing sales information and application trends.
03/2009 to 11/2010
Senior Customer Sales Consultant Movie Gallery City, STATE,
  • Prepared and processed contracts and order forms for new and existing customers.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Presented clients with estimates to quote pricing, outline terms and include [Type] information.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cold-called over [Number] prospective customers daily with [Number]% sucess rate.
  • Learned customer needs and desires to suggest specific product options.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Networked to build client base and promote products to new and existing clients.
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Contacted over [Number] potential customers daily to inform them of [Type] products and services.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Introduced customers to new offerings and updated accounts.
  • Created and implemented store displays, promoting sales and growth.
  • Landed [Number] new customer accounts through effective customer service and powerful cold-calling scripts.
  • Resolved customer issues and offered continual support throughout sales, delivery and [Type] processes.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Education and Training
Expected in
Connecticut Technical Un - ,
Expected in
Connecticut Technical University Online - ,
Expected in
CTU Online - , CT
Expected in 02/2023
BBA: Business Administration And Management
CTU Online - , CT

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School Attended

  • Connecticut Technical Un
  • Connecticut Technical University Online
  • CTU Online
  • CTU Online

Job Titles Held:

  • Sub Contractor/General Laborer
  • Gas Station Attendant
  • Small Business Owner
  • Senior Customer Sales Consultant


  • BBA

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