Experienced Specialist with a demonstrated history of working in the higher education industry. Skilled in Event Planning, Public Speaking, Microsoft Office, Banner, Zoom, and Time Management. Strong professional with a Bachelor of Applied Science - BAS focused in Human Resources Management and Services from Northwest Florida State College.
07/2020 to Current
Student Success NavigatorNorthwest Florida State College － Niceville, FL
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provide current and prospective students with sound, professional enrollment and academic advice following guidelines determined by administration and academic leadership.
Maintain superior knowledge of all academic programs and business practices related to the admissions and enrollment processes.
Engage with students and public via phone, web, and in-person methods under the parameters and guidelines set forth by administration.
Serve as departmental liaison for the purposes of off-site advising, information sharing, and collaboration with assigned academic programs and other departments.
Play an active role in new student orientation and other events designed to promote the college and other student success initiatives.
Review and interpret academic records and degree plans for the purposes of course placement and academic advising.
Maintain accurate records regarding interactions with students.
Represent NWF State College at various college and/or community events.
01/2018 to 07/2020
Campus Engagement SpecialistNorthwest Florida State College － Niceville, FL
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved student satisfaction by finding creative solutions to problems.
Developed flyers and social media images for the department; demonstrated experience with publication management and distribution.
Maintained four social media accounts.
Spearheaded the research and promotion for The Hanger and developed the budget proposal.
Implemented a check-out system for The Hanger that monitors all items currently in stock.
Collaborated in development of Student Club management procedures.
Coordinated successfully with vendors.
Assisted Budget Manager in the allocation of funds for student clubs; managed the SGA budget.
Collaborated in development of planning large and small events for the NWFSC Raider Life department.
Created and implemented recruiting campaigns for student clubs; interviewed and "hired" students for club officer positions.
01/2017 to 10/2018
Federal Work Study StudentNorthwest Florida State College － Niceville, FL
Scheduled meetings for outside vendors and NWFSC employees and student clubs.
Issued Student IDs and parking passes to current and new Northwest Florida State College students.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Kept reception area clean and organized to offer positive first impression to every visitor.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic locations.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
01/2016 to 06/2017
CashierPublix Super Markets － Niceville, FL
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Properly verified customer identification for alcohol or tobacco purchases.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
Bachelor of Applied Science: Human Resource ManagementNorthwest Florida State College － Niceville, FL
Associate of Arts: General StudiesNorthwest Florida State College － Niceville, FL