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Student Services Technician Resume Example

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STUDENT SERVICES TECHNICIAN
Professional Summary

Student Services Technician with an extensive background in administrative duties, relationships, and participation on campus committees and initiatives in an education setting.Successfully manages education program budgets, identifies areas of growth, and coordinates events to promote student success. Demonstrated experience in organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions.

  • Knowledgeable in PeopleSoft: requisitions, travel requests, payment requests, and budget reports
  • 14+ years with advanced clerical and administrative experience, customer service. and student support
  • Excellent written and oral communication skills.
  • Detail-oriented with the ability to excel in a fast-paced environment
  • Able to take initiative and make program operating decisions when needed
  • Ability to work independently and as a team player
Accomplishments
  • San Diego City College Outstanding Classified Employee of the Year, 2010
  • John & Suanne Roueche Excellence Awards Recipient, 2012
Skills
  • Knowledgeable in Microsoft Office Suite
  • Responsible
  • Analytical skills
  • Leadership
  • Team Player
  • Good listening skills
  • Microsoft Office
  • Troubleshooting
Work History
Student Services Technician, 06/2019 to Current
Company Name – City, State
  • Attended all departmental trainings and workshops that provide additional information on PeopleSoft.
  • Represent Extended Opportunity Programs & Services (EOPS) at meetings and conferences to serve as subject matter liaison for an array of services and activities assigned.
  • Monitor program-level departmental policies and procedures to support educational programs and curriculum.
  • Maintain program files, records, databases, and websites to gather research and prepare and submit student data reports.
  • Monitor overhead, prepare budget plans, and direct spending and resources to support fiscal efficiency.
  • Direct day-to-day operations of the Extended Opportunity Programs & Services education program and supervised support staff to delegate assignments and evaluate performance.
  • Serve customers in a friendly, efficient manner following outlined steps of service.
  • Coordinate program orientations
Senior Clerical Assistant, 01/2007 to 06/2019
Company Name – City, State
  • Prepared and submitted budget reports.
  • Monitored $1,044,000 budget to assure spending allocated expenditures in different account codes.
  • Tracked 1,800 program students: maintained files, inputted and updated eligibility database.
  • Coordinated and planned department meetings, events, and workshops.
  • Delivered clerical support by efficiently handling a wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using MS Office suite.
  • Coordinated Director's work calendar: scheduled appointments, meetings, and travel.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Maintained confidential employee files.
  • Organized domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays.
  • Processed invoices and expenses using PeopleSoft to facilitate on-time payment.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Acting Administrative Technician, 10/2015 to 09/2016
Company Name – City, State
  • Assisted staff members with technical and administrative problems and procedures.
  • Conducted research and analyses to compile student data into reports.
  • Acted as liaison between the department, SDCCD, and outside government and community agencies.
  • Monitored $530,000 in program expenditures and compiled and prepared reports for director.
  • Created, developed and maintained budget spreadsheets and student databases.
  • Prepared and submitted CalWORKs final expenditure report.
  • Supervised, trained, and assigned duties over six work-study employees.
  • Created and posted department staff schedules on SARS each semester.
Acting Administrative Secretary, 10/2014 to 10/2015
Company Name – City, State
  • Timekeeper for all employees reporting to the Vice President of Instruction.
  • Managed and retained confidential personnel files, faculty evaluations, and VP files.
  • Obtained signatures, recorded and forwarded a variety of documents.
  • Scheduled meetings and took minutes for Instructional Cabinet, ISC, and MPAROC committees.
  • Assisted with organizing Adjunct Welcome and New Faculty Institute events each semester.
  • Requested TAO and Room Matrix access for college employees.
  • Monitored and expended $35,000 in program expenditures.
  • Added new adjunct emails to the DL for City College Faculty (adjunct).
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Recorded minutes at board meetings adhering to proper procedures and bylaws.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
  • Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
Education
Master's: Business Administration, Expected in 07/2021
Western Governor's University - City, State
Bachelor of Arts: Communications, 2003
San Diego State University - City, State
Associate: Arts in Liberal Studies, 2001
San Diego City College - City, State
Affiliations
  • Management Leadership Development Academy (MLDA), Jan. – May 2018
  • Supervisory Leadership Development Academy (SLDA), Jan. – May 2014
  • Classified Leadership Development Academy (CLDA), Sept. – Dec. 2011
  • Certificate of Performance: Management & Teambuilding (2012) and Business Communications (2012)
  • Classified Leadership Development Academy (CLDA), Sept. – Dec. 2011
  • San Diego City College Diversity Committee Member, Feb. 2009 – Present
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Resume Overview

School Attended

  • Western Governor's University
  • San Diego State University
  • San Diego City College

Job Titles Held:

  • Student Services Technician
  • Senior Clerical Assistant
  • Acting Administrative Technician
  • Acting Administrative Secretary

Degrees

  • Master's : Business Administration , Expected in 07/2021
    Bachelor of Arts : Communications , 2003
    Associate : Arts in Liberal Studies , 2001

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