Ambitious professional driven to launch a career in the insurance industry. Brings valuable experience from a law firm as a personal injury claims processor and negotiator. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increase responsibility and authority.
Excellent interpersonal and communication skills
Ability to deal with conflict in an effective manner?
Analytical and negotiations abilities
Ability to provide informational in a clear, concise manner with an appropriate level of detail
Effective analytical skills to gather information, analyze facts, and draw conclusions
Excellent planning and organizational skills
Education and Training
MPA - Master in Public Administration2015University of La VerneLa Verne, CA, United States
Bachelor of Science Major in Sociology2013University of La VerneLa Verne, CA, United States
Associate of Science Major in Child Development2011Mt. San Antonio CollegeWalnut, CA, United States
Professional Value Offered
Demonstrated ability to build and maintain effective professional relationships
Demonstrated success in a professional environment, and customer service environment
Handled customers effectively in identifying their needs and quickly gaining trust
Approached complex situations and resolved problems to maximize efficiency
Researched, calmed, and resolved client conflicts to prevent loss of key accounts
Investigated and analyzed client complaints to identify and resolve issues
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generation superior results
Demonstrated proficiency in telephones, e-mail, fax, and front desk reception within high volume environment
Student Services Assistant10/2010 to CurrentMt. San Antonio CollegeWalnut, CA
Assist with the development and monitoring of intervention system for at-risk students.
Closely communicate and support consistently with students via face-to-face interaction, by email, or phone as necessary.
Coach and support students in effective time management, study skills, and exam preparation.
Maintain detailed student information and contact logs in database.
Act as an informed referral source by directing students to various resources as needed.
Integrated technology into the curriculum to develop students' word processing and research skills.
Keep accurate records of student performance, maintaining the confidentiality of student records and information at all times.
Establish positive relationships with students, parents, colleagues and administrators.
Enforce both classroom and administration policies and rules at all times.
Administrative Assistant10/2002 to 08/2007MD Surgery CenterWestminster, CA
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed medical supply inventory, insurance records, patient charts and company files.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Managed incoming and outgoing calls for busy medical office.
Scheduled and confirmed appointments for entire management team.
Standardized department filing system to increase efficiency.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Handled and processed confidential patient information.
Personal Injury Claims Processor/Claims Negotiator01/2002 to 09/2005Ramon G. Barredo & Associates IndustryIndustry, CA
Interviewed claimants to determine pertinent claim information.
Conducted interviews, gathered detailed information and completed investigations.
Identified and collected evidence and determined its value to a specific claim.
Reviewed data to verify the validity of claims.
Obtained all necessary information to complete proper evaluation of injury claims.
Contacted injured claimants and insurance companies to negotiate final settlements for claims.
Completed claim files in a timely manner.
Legal Secretary01/1993 to 01/2002Ramon G. Barredo & AssociatesLos Angeles, CA
Opened new claim files.
Met with clients and other legal professionals to discuss case details.
Conducted client interviews and all client intake services.
Interpreted and relayed legal information in a clear format for clients.
Processed all assigned cases according to company and client service level agreements.
Drafted various court documents, invoices and enclosures at attorneys' request.
Corresponded daily with clients, insurance adjusters, doctors and attorneys.
Drafted legal complaints, summons and interrogatories.
Composed and typed routine letters of correspondence.
Trained new employees on office equipment and job duties.
Directed incoming calls to appropriate staff members.
Organized legal memorandum and client correspondence.
Made travel arrangements and scheduled appointments.