Student/Self Employed Resume Example
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STUDENT/SELF EMPLOYED
Professional Summary
As a studying psychologist and sociologist:
Background includes studying psychology in school to develop a career in identifying real-world social/personal problems and situations and finding healthy, safe and kind solutions. Research-driven towards new changing evolution to the approach to psychology and sociology through communication skills.
Dedicated, responsible and eager to grow
Proactive Student with superior skills in communication.
Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Proactive years of experience in the field.
As a Volunteer Program Manager of the Mateel Community Center:
I am a forward-thinking Manager with a few years of experience in recruiting volunteers, phone etiquette identifying qualities in others, data base and computer office skills, management experience with the public and community at large. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Skills
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Work History
Student/Self Employed, 01/2016 to Current
Hei Hotels & Resorts – San Antonio , TX
Hei Hotels & Resorts – San Antonio , TX
- Searched at library and in scholarly databases to locate necessary information for research projects, attending sequential classes in the development of psychology and social stratification.
- Coordinated work of studying in college projects dedicated towards the education of my profession, becoming a counselor in psychology.
- Resolved conflict problems, by through management by improving motivational suggestions for mental improvement.
Volunteer Coordinatior, 04/2009 to 11/2015
Hei Hotels & Resorts – Chicago , IL
Hei Hotels & Resorts – Chicago , IL
- Coordinated schedules and assignments for volunteers through phone calls, emails, creating data base and helped to create a web design to maximize efficiency and effectiveness for events at Mateel Community Center.
- Enhanced operations for volunteers with each coordinator.
- Assisted with creating volunteer data base to achieve help to run events by working with organization over duration o year.
- Participated in meetings to discuss new ideas for opportunities for volunteers.
- Organized individual referrals to obtain community service.
- Maintained clean, neat and operational facilities to serve program needs.
- Coordinated and trained volunteers in their tasks for Mateel Community center.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Planned and delivered numerous activities and special events foMateel Community Center..
- Adhered to organization procedures and instructions to maintain safety.
- Managed multi-line phone system with over several incoming calls, emails and working with a data base. each day, directing individuals to desired personnel and providing general information about operations of that particular department for volunteers.
- Greeted patrons cheerfully and answered questions to offer quality service for community at large for each event offered at Mateel Community Center.
- Assisted with helping Mateel Community Center achieve their volunteer data base in order to have events run that creates most revenue for higher return back to community at large.
- Provided immediate responses to questions from volunteers.
- Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
- Supported engaging, fun and smooth-running ideas for volunteers helping at each event.
- Sent email to volunteers, coordinators, Mateel staff, board members of flow of structure for each shift and scheduling for each event at.
- Kept program records and documentation current and compliant.
- Worked with volunteers and coordinators to understand needs and provide appropriate service.
- Handled several calls to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional client support.
Food and Beverage Server, 04/2002 to 12/2008
Benbow Inn – City , STATE
Benbow Inn – City , STATE
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated service with several tables at time in restaurant.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained and memorized thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed, and managed several tables with check-ins to customers, entailing taking orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Displayed enthusiasm and promoted good service to customers, successfully increasing referrals and walk-in business.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked guests' identification before serving alcoholic beverages.
- Used cash registers, computer programs and credit card machines to order food and beverages, and cashing out customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Food and Beverage Server, 03/1996 to 12/2000
Sterling Winery, Cin Cin, Pinot Blanc – City , STATE
Sterling Winery, Cin Cin, Pinot Blanc – City , STATE
- Checked identification to enforce age regulations for alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated service in restaurants and winery.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Processed orders and sent to kitchen employees.
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Displayed enthusiasm and promoted good service to customers, successfully increasing referrals and walk-in business.
- Increased sales by upselling dishes and beverages to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked guests' identification before serving alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items and recorded order information.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Attended needs of customers by attending to specific needs of countless customers daily for restaurant and winery with social relevancy and intentionality.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Education
Associate of Arts: Psychology, 05/2020
Santa Rosa Junior College - City, State
Santa Rosa Junior College - City, State
Bachelor of Science: Counseling Psychology, Expected in 05/2022
Sonoma State University - City, State
Sonoma State University - City, State
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Resume Overview
School Attended
- Santa Rosa Junior College
- Sonoma State University
Job Titles Held:
- Student/Self Employed
- Volunteer Coordinatior
- Food and Beverage Server
Degrees
- Associate of Arts : Psychology , 05/2020
Bachelor of Science : Counseling Psychology , Expected in 05/2022
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