Business professional, experienced, works well in fast-paced environments, self-motivated, possesses strong organizational skills. Trustworthy, highest ethical standards; committed to superior customer service, confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effeciently
Provided support to Admissions Representatives and Managers to ensure Students' needs are being met; Identified areas of opportunity by tracking Student and Representative progress; Monitored the daily activities of up to five customer support teams. Assessed and provided feedback to Managers, Directors and Divisional Vice Presidents through reporting; Developed, implemented and monitored programs to maximize customer satisfaction. Owned team productivity metrics.
Student recruitment and retention. Consistently the top representative in recruitment and customer service. Maintained an Often Exceeds performance level on all Performance Evaluations. Developed, implemented and monitored programs to maximize customer satisfaction.
Worked independently with minimal supervision, performed administrative duties including creating and preparing materials, proofreading, verifying, and editing documents for extreme accuracy and clarity. Maintained project files to keep all matters updated and current. Used PowerPoint, MS Word, Excel, and other programs in preparation of correspondence, documents and/or presentations; efficiently created charts, graphs, tables, and text slides; responsible for formatting consistency and accuracy on time-sensitive, high-profile documents. Used discretion and judgment when screening visitors and telephone calls, scheduled appointments and travel, and organized workload to meet established priorities. Coordinated meetings, calls and conferences to include: ordering meals, scheduling conference rooms, and room set up.Handled confidential information professionally.
Bilingual - Spanish
Proficient MS Office (Outlook, Word, Excel, PowerPoint)
Proficient MS Windows
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