Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Planning and coordination
  • Bookkeeping and Tax accounting
  • Customer service and Administrative support
  • Inventory management and Process improvement
  • MS Office , Windows OS, iOS
  • Data gathering and Skilled researcher
  • Proficient in SQL, Tableau , Excel.
  • Trained in SAP and Microsoft Active Directory
Student Office Assistant, 03/2019 to 12/2019
University Of KansasLawrence, KS,
  • Arranged class materials and graded assignments.
  • Tracked attendance, grades and test scores for school records and individual student files.
  • Utilized advanced excel to compile data gathered from various sources.
  • Used library and scholarly databases to locate necessary information.
  • Prepared and edited reports, presentations and articles using Google Slides and Microsoft Powerpoint.
  • Assisted professor with lesson preparation and curriculum implementation.
  • Assisted professor in monitoring students' progress, by reviewing data, test scores and classwork.
  • Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
  • Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including periodic student module updates and researched on new cyber law globally.
Library Assistant/IT Support Specialist, 02/2017 to 12/2018
Greif BrothersOshkosh, WI,
  • Check patrons ID's, assist patrons, checkout books and digital equipment and monitor return status.
  • Set up new desktop systems and configured laptops for incoming students, loading required software and server permissions.
  • Assisted online users via live chat, and phone to resolve issues related to university portal access.
  • Responded to 35 individual student tickets every week to provide end-user support on printer network and university portal.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Served as level-two support escalation point for 20 member distributed support staff.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Completed daily data entry of visiting patrons information and provided diverse assistance to subject librarians
  • Assisted in technical support process refinement to improve customer service and support.
  • Contacted manufacturers or vendors to resolve major hardware and software issues.
  • Implemented system security and data assurance software including Kaspersky Total Security.
  • Implemented regular updating techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
  • Maintained inventory of IT supplies/printer supplies by checking and documenting levels/stock regularly.
Tax Consultant, 06/2015 to 12/2016
DeloitteCity, STATE,
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
  • Uncovered eligibility for investments credit, helping client save EUR 4,000.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Helped clients integrate new tax software with accounting software.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Education and Training
Master of Science: Information Technology Management, Expected in 08/2020
Campbellsville University - Campbellsville, KY
  • 3.6 GPA
  • Ranked in Top 5% of class
  • Completed coursework in Management Information Systems, Project Managenment and Cyberlaw, Regulations & Compliance.
  • Capstone project: IT Security
  • Indian Student Organization Member
Master of Science: Supply Chain Management - Discontinued , Expected in 12/2018
Saint Louis University - St Louis, MO
BBA: Business Administration And Management, Expected in 06/2015
Osmania University - Hyderabad, India,

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School Attended

  • Campbellsville University
  • Saint Louis University
  • Osmania University

Job Titles Held:

  • Student Office Assistant
  • Library Assistant/IT Support Specialist
  • Tax Consultant


  • Master of Science
  • Master of Science
  • BBA

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