Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Planning and coordination
Bookkeeping and Tax accounting
Customer service and Administrative support
Inventory management and Process improvement
MS Office , Windows OS, iOS
Data gathering and Skilled researcher
Proficient in SQL, Tableau , Excel.
Trained in SAP and Microsoft Active Directory
Experience
Student Office Assistant, 03/2019 to 12/2019 University Of Kansas – Lawrence, KS,
Arranged class materials and graded assignments.
Tracked attendance, grades and test scores for school records and individual student files.
Utilized advanced excel to compile data gathered from various sources.
Used library and scholarly databases to locate necessary information.
Prepared and edited reports, presentations and articles using Google Slides and Microsoft Powerpoint.
Assisted professor with lesson preparation and curriculum implementation.
Assisted professor in monitoring students' progress, by reviewing data, test scores and classwork.
Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Handled all delegated tasks, including periodic student module updates and researched on new cyber law globally.
Library Assistant/IT Support Specialist, 02/2017 to 12/2018 Greif Brothers – Oshkosh, WI,
Check patrons ID's, assist patrons, checkout books and digital equipment and monitor return status.
Set up new desktop systems and configured laptops for incoming students, loading required software and server permissions.
Assisted online users via live chat, and phone to resolve issues related to university portal access.
Responded to 35 individual student tickets every week to provide end-user support on printer network and university portal.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Served as level-two support escalation point for 20 member distributed support staff.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Researched and maintained IT project and service documentation to assist future problem resolution.
Performed daily maintenance of computer systems to keep network processes fluid.
Completed daily data entry of visiting patrons information and provided diverse assistance to subject librarians
Assisted in technical support process refinement to improve customer service and support.
Contacted manufacturers or vendors to resolve major hardware and software issues.
Implemented system security and data assurance software including Kaspersky Total Security.
Implemented regular updating techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
Maintained inventory of IT supplies/printer supplies by checking and documenting levels/stock regularly.
Tax Consultant, 06/2015 to 12/2016 Deloitte – City, STATE,
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Collected detailed information and required paperwork from clients to complete tax returns.
Produced work papers and lead sheets, tax projects and payment estimations.
Analyzed information and assessed liabilities and deductions according to relevant tax code.
Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
Uncovered eligibility for investments credit, helping client save EUR 4,000.
Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Helped clients integrate new tax software with accounting software.
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Education and Training
Master of Science: Information Technology Management, Expected in 08/2020 Campbellsville University - Campbellsville, KY GPA:
3.6 GPA
Ranked in Top 5% of class
Completed coursework in Management Information Systems, Project Managenment and Cyberlaw, Regulations & Compliance.
Capstone project: IT Security
Indian Student Organization Member
Master of Science: Supply Chain Management - Discontinued , Expected in 12/2018 Saint Louis University - St Louis, MO GPA:
BBA: Business Administration And Management, Expected in 06/2015 Osmania University - Hyderabad, India, GPA:
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