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Reliable student offering proven history of leadership and dedication shown through 2 years of achievement with student-run program. Communicates clearly, effectively and professionally in oral and written formats with demonstrated experience making effective public presentations. Eager to contribute strong knowledge of General Studies acquired over successful academic career. Ambitious Business Administration in Healthcare Management, student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Sharp Managerial skills with advanced understanding of Healthcare. Dedicated to making real-world contributions by multi-tasking, managing projects and prioritizing customer needs. Strong knowledge of Microsoft technologies used in corporate environment. Effective and knowledgeable student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Highly knowledgeable in all areas of Studies with solid academic achievement, demonstrated commitment and integrity. Ambitious Healthcare student applies self and social awareness in professional setting. History of teamwork and goal achievement demonstrated through coursework, in-depth projects and 2 years contributing to student organization. Dedicated to learning, meeting objectives and achieving outcomes. Dedicated student aiming to apply knowledge of Healthcare. Demonstrated history of leadership in Higher Achievement. Eager to bring excellent work ethic and strong commitment to quality performance. Student motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in MS Office with advanced interpersonal skills. Results-driven student pursuing Healthcare and Business degree with excellent organization skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new skills. Dependable student with 20 years of experience in Health environments. Pursuing degree in Business Admin, with extensive understanding of Healthcare. Industrious and motivated to work independently and as team player. Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media. Enthusiastic student bringing strong knowledge base in Healthcare. Demonstrated success in Professionally honed through academic projects. Flexible in working with various personality types to complete projects smoothly and on time. Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making effective use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented and reliable worker enthusiastic about supporting success. Emerging Student pursuing Healthcare Administration degree in Business/Healthcare and ready to positively impact company operations. Well-organized, reliable and proficient in MS. Articulate communicator and hardworking team player with excellent planning and problem-solving skills. Sharp student with advanced understanding of Healthcare Area. Dedicated to making real-world contributions by multi-tasking, managing projects and prioritizing customer needs. Strong knowledge of Microsoft technologies used in corporate environment. Effective and knowledgeable student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Highly knowledgeable in all areas of Healthcare with solid academic achievement, demonstrated commitment and integrity. Dedicated student aiming to apply knowledge of Healthcare. Demonstrated history of leadership in Professionalism. Eager to bring excellent work ethic and strong commitment to quality performance. Results-driven student pursuing Healthcare degree with excellent organization skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new skills. Dependable student with [20] years of experience in nursing environments. Pursuing degree in Business Administration in Healthcare Management with extensive understanding of Healthcare. Industrious and motivated to work independently and as team player. Enthusiastic student bringing strong knowledge base in nursing. Demonstrated success in personality honed through academic projects. Flexible in working with various personality types to complete projects smoothly and on time. Industrious student bringing strong academic history in Business Healthcare. Proven skills in working with others by leading team projects. Graduating with honors due to exceptional work ethic and passion for learning. Professional and well-rounded student with superior clerical skills and Healthcare expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Versatile Office Assistant with 20-year background in medical settings. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Efficient Office Assistant with 20+ years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Versatile student adept at managing multiple projects with ease. Expert time management methods and essential abilities. Bringing 20+ years of Manager and nursing experience in medical business settings.
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The Mentor Network – Dripping Springs, TX,
- Volunteered with Mentor Collective and SCLA, NSCS, Honors Program at Strayer University, and NSLS organizations to support Strayer University.
- Developed and implemented study protocols to gather required data and support research objectives.
- Adhered to all schedules, regulations, policies and dress codes to promote standards of quality for learning and safety.
- Used library and scholarly databases to locate reliable resources.
- Prepared and edited reports, presentations and articles using MS Office 365 and Goggle Docs.
- Leveraged Excel and some Power Point to input and compile data gathered from various sources.
- Obtained and organized files and research papers to make important documents easier to find.
- Served Mentor Collective operations by organizing documentation, arranging meetings and updating involved parties.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Researched Medical Records as part of Controlled Study project for Rheumatology.
- Answered over 1000 telephone calls per day to provide information or direct callers to appropriate personnel.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Edited Medical and HIPPA resources to reflect current information and updated Medical Ethics.
- Contributed to development, planning and completion of Student enrollment initiative.
- Leveraged excellent project management and leadership skills to coordinate group activities, complete projects and advance knowledge.
- Performed various activities to contribute to Discussion Study group projects.
- Recorded and updated customer personal accounts with accurate contact information.
- Located debtors by utilizing skip tracking and other strategies.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Recorded information about customers' financial status and collections status efforts.
- Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of Customer Service and Personality Skills.
- Completed skip traces on customers failing respond to collection efforts.
- Negotiated rates with customers and entered payments into accounting system.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Negotiated customer rates and processed payments using Older Software created specifically for collection purpose.
- Located and monitored overdue accounts using billing system to begin collections process.
- Monitored status of legal invoices for litigation by foreclosure attorneys.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
- Met demands of busy collections group by performing high volume of daily calls.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Reasoned with customers and attempted to negotiate full balance payments.
- Entered customers' financial status information into system.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Upheld privacy and security requirements established by credit reporting regulatory agencies.
- Handled, researched and settled 100's disputes weekly.
- Utilized skip tracing resources such as background checks and loan documents.
- Handled contracts and payments on accounts.
- Managed approximately 500 inbound and outbound calls daily.
- Consistently met or exceeded monthly goals of $5k monthly through diligent Calls and customer service .
- Advised debtors on payment options and set up payment plans.
- Handled irate customers smoothly to achieve performance targets.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Recorded and updated customer personal accounts with accurate contact information.
- Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
- Met demands of busy collections group by performing high volume of daily calls.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Recorded information about customers' financial status and collections status efforts.
- Gave clients comprehensive packages containing all key information, including demand letter and loan authorization.
- Prepared packages containing all pertinent documentation for collections accounts.
- Negotiated customer rates and processed payments using system software.
- Completed skip traces on customers failing respond to collection efforts.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Reviewed accounts to determine payment plan compliance.
- Located debtors by utilizing skip tracking and other strategies.
- Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of self and social awareness, and being courteous.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Overcame objections by applying advanced training and persuasion techniques.
- Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client/leadership appointments.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Conducted employee performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Monitored office inventory to maintain adequate supply levels and order products.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Planned Appointment and meetings for Four Dr.'s on 15 Minute intervals, basis and coordinated availability of conference rooms.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Evaluated employee job performance and motivated staff to improve productivity.
- Managed daily operations within Windows office by supporting continuous delivery of excellent services and care.
- Performed billing, collection and reporting functions for Medical office generating over $500k annually.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Mitigated regulatory risks by guaranteeing program requirements adhered to HIPPA's compliance standards.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Trained 25-50 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Mentored new employees on Training for positions and Writing HIPPA Rules, Violations, and Polices for office which were delivered with constructive feedback to increase understanding of job duties.
- Defined and documented office procedures, using updated EOBs to provide thorough and comprehensive training for all administrative support staff.
Jefferson State Community College - Birmingham, AL
Accomplishments
Multiple Honor Societies, Mentor, GPA 4.0, Presidential List 5+ times.
Honest, Dependable, On-time, eager to work.
- Member, Alumni Association
Strayer University
SCLA
Honors Program at Strayer
Mentor Collective
NSCS
NSLS
- First Aid/CPR
- Microsoft Office Specialist (MOS)
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Resume Overview
School Attended
- Jefferson State Community College
Job Titles Held:
- Student
- Collections Specialist
- Collections Representative
- Assistant Office Administrator
Degrees
- Associate of Science
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