Student Event Associate Public Programming And Special Events Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Focus

Results-driven inquisitive extrovert with proven track record of going above and beyond to perform with purpose, learn with retention, establish rapport with clients, and hone an innate perceptiveness for a refreshingly personable touch.

Summary of Skills
  • Microsoft Office Suite
  • QuickBooks familiarity
  • Computer proficiency
  • Research & documentation
  • Strong organizational skills
  • Courteous demeanor
  • Adaptive team player
  • Client relations

Customer Assistance

  • Worked with company systems such as DS90 and diligently completed all complaints, inquiries, and orders from both customers and sales representatives; handling the volume of work normally tackled by the receptionist and three customer service representatives when they failed to report to work without consuming resources from other departments.
  • Volunteered and followed through on delivering a product to a customer in Boston on a Friday evening to ensure they had what they needed for a wedding that weekend.
  • Comforted and developed confidence in clients entrusting us with their pets through authentic leadership, commitment even it required unpaid overtime, and open communication. Understanding the individuals and their pets allowed me to recognize a common problem that leads to quick death in large breeds and orchestrate emergency care to save the life of the pet and improve our reputation.
  • Impressed and aided interviewees with active listening and genuine care for their experiences and feelings without rushing them yet consistently produced quality information and a high rate of call backs and completed interviews.
Professional Experience
01/2012 to 02/2014
Student Event Associate, Public Programming and Special Events University Of Rhode Island City, STATE,
  • Conducted initial cost savings & cost avoidance analysis to determine bottlenecks and develop a streamlined spreadsheet for future student employees to track improved resource allocation
  • Researched to develop a commercially aware revenue generating project for a pitch to open new avenues of business for the University
  • Tracked invoices of PPSE Operations & Events for the Office of the President to foster better communication and documentation
  • Managed event endowment funds with meticulous records, both hard copies organized in a binder and electronic databases, with sole responsibility from retrieval of P.O. Box and Email guest submissions to delivery at the processing department
  • Developed floor plans in collaboration with multiple parties for a plethora of event types utilizing Microsoft
  • Initiated and managed Request for Proposals for award recipient collateral under the gun to prepare an elegant and informative folder of stacked carbon
  • Researched special visitors to the University as assigned to prepare concise paragraphs of each event guest for the President to be in the loop
  • Handled preparation of and registration of event attendees for special events, galas, and the President's Suite during sporting events
  • Greeted and Advised visitors to the University at the Visitors Center with ability to handle more than 400 guests in a five hour shift alone
  • Solicited consistently to write detailed instructions and ranging from computer processes, position requirements and roles for both students and full-time employees, and procedures for a plethora of tasks
  • Implemented a switch from using Microsoft Excel to FileMaker Pro for our databases to improve efficiency and effectiveness throughout our department with clarity and cohesiveness of information
  • Collaborated with selected students and all colleges of the University to conduct business continuity planning and updated files to transform an outdated graduation ceremony with written concise plans that left no detail omitted to streamline the process with inclusiveness
08/2009 to 02/2011
Customer Service Representative and Office Assistant Masello Salon Services Of New England City, STATE,
  • Managed a multi-line phone system with a pleasant demeanor that was complimented on by company owners, sales representatives, and clients
  • Inputted data into DS90 efficiently without errors by retrieving orders from faxes, phone calls, and email
  • Reorganized a dated file system of contracts and credits and maintained them in an orderly fashion
  • Compiled data, prepared, and delivered Quarterly Sales Reports to manufacturers
  • Developed positive relations with clients through personable interaction consistently and diplomatic client complaint resolutions
  • Fostered a harmonious environment of increased collaboration and positive work relationships between departments and a regional sales team through example with consistency when jumped in and assisted other departments as needed in order to finalize work to deliver for our clients and their consumers
  • Provided support to a sales team of approximately 32 individuals
  • Restructured the system of tracking certified accounts to ensure reliability for legal sale of products and location inquiries from consumers
03/2005 to 08/2009
Head Waitress Paula's Place Restaurant City, STATE,
  • Developed confidence, customer service and accurate payment skills as handled the phone system and restaurant alone
  • Communicated effectively with customers and cooks to ensure all orders were correct
  • Maintained front end inventory
  • Provided a clean, comfortable, and friendly atmosphere
06/2007 to 07/2009
Senior Kennel Attendant RIAMC Four Paws Pet Resort, Kennel & Day Care Center City, STATE,
  • Provided animal husbandry for domestic animals
  • Socialized dogs without conflict through daycare
  • Maintained inventory for the kennel
  • Communicated effectively with all departments to ensure proper care of all animals
  • Connected with clients in order to increase comfort level and provide the best care for their pets
  • Trained new employees of the kennel
  • Created and implemented a checklist to increase efficiency
  • Entered insightful data into a computer system to track animals
  • Medicated animals and administered insulin to diabetic animals
  • Prevented a death by noticing subtle abnormal behavior of bloat and swiftly acted to clearly communicate with hospital staff and pet owner to administer emergency care and stabilize for transport to an expert facility for immediate surgery
04/2004 to 2006
Interview Agent Capture ISG, Market Research City, STATE,
  • Conducted exit and incumbent telephone interviews for a multitude of industries ranging from health care to professional services
  • Noted interviewees commentary with extraordinary accuracy during interviews to produce insightful and relevant information with a high volume of completed interviews daily
  • Categorized responses into a computer system to formulate reports for presentation to our clients
Expected in
BBA: Accounting Concentration
University of Rhode Island - Warwick, RI

Minor in writing.

Expected in
: Modeling and Refinement
Barbizon School of Modeling - Boston, MA
Expected in
: General studies
Community College of Rhode Island - Warwick, RI

Attended for one year then transferred to the University of Rhode Island.

Professional Affiliations

The Association of Accounts and Financial Professionals in Business (IMA) -- Student Member


Administrative, Analysis, Client Relations, Communication, Computer Systems, Contracts, Critical Thinking, Customer Service, Independent Work, Integrity, Interpersonal, Intrapersonal, Inventory, Learning, Listening, Phone System, Professional Development, Proposals, Public Relations, Reading Comprehension, Reflective Thinking, Research, Sales, Systems Thinking, Teaching, Teamwork, Writing

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Rhode Island
  • Barbizon School of Modeling
  • Community College of Rhode Island
Job Titles Held:
  • Student Event Associate, Public Programming and Special Events
  • Customer Service Representative and Office Assistant
  • Head Waitress
  • Senior Kennel Attendant
  • Interview Agent
  • BBA

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