Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Accomplishments include increasing sales average of 97.2% each year. Skilled at delivering exceptional service to customers and building loyal base. Driven and decisive Human Resource Specialist offering 15+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

  • Pricing adjustment
  • Marketing understanding
  • Team management
  • Training & Development
  • Leadership development
  • Recruitment and hiring
  • Friendly, positive attitude
  • Payroll administration
  • Benefits programs
  • Reliable and trustworthy
  • Problem resolution
  • Communication
  • Critical thinking
  • Data management
08/2019 to Current
Student Jbs Usa Fremont, IA,

Attended classes from the Human Resources Institute for my Senior Level Professional Serious Certification.

07/2018 to 08/2019
E-Commerce Manager Goose Island Chicago, IL,

· Receive produce deliveries ensuring order and invoice accuracy

· Develop a strong business relationship with vendors on marketing sales leadership of product development

· Supervised up to 31 employees in delegating tasks assessing situations resolving problems and providing support for fellow associates

· Fulfill online orders and deliver associates to dispense orders to customers engaging in conversation in an extreme paced environment

· Gather consumer insight and market trend and make useful suggestions for business

· Ensure that customer complaints need, and issues are resolved within the provided guidelines and standards of Walmart and following food safety and health inspector

· Handled customer service issues many of which are sensitive in nature and to their satisfaction contributing to the growth and development of guidelines for the ecommerce

· Assist in the overall operations of the ecommerce department within a $950,000+ volume super store location to include organization and condensing merchandise to improve stock/pick times for faster execution for online orders and wait times

· Oversaw entire grocery department and ecommerce department operations from opening to closing processes including reconciling daily store transactions

· Fulfill online orders and deliver associates to dispense orders to customers engaging in conversation in an extreme paced environment

· Gather consumer insight and market trend and make useful suggestions for business

04/2012 to 08/2018
Human Resources R/P & Classification Specialist Department Of Defense City, STATE,
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Prepared and submitted final pay for exiting employees to comply with federal law.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Prepared occupational job descriptions and scales to standardize industry-based systems.
  • Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
  • Maintained thorough and current personnel handbooks and records.
  • Reviewed occupational data on alien employment certification applications to determine occupational titles and codes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
09/2003 to 03/2012
Administrative Chief U.S. Marine Corps City, STATE,
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to Headquarters Marine Corps and to Recruiters.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Prepare, Maintain, and Supervise travel orders and vouchers for completion for accuracy in a five-day window for 202 personnel to ensure that all travel arrangements are in compliance with travel policies set by the Joint Federal Travel Regulation manual. • Analyze internal processes to recommend and implement procedural or policy changes to improve operations such as supply changes or disposal of records. Direct and Coordinate all supportive services, department agencies, and organizations.
  • Conduct classes and training to teach Staff level employees in travel, sexual harassment, equal opportunity, and deployment requirements. Prepare legal documents including briefs, pleadings, appeals, wills, and enlisted member contracts.
  • Perform duties utilizing manual and automated information systems to prepare documents, maintain personnel records, input, audit, and retrieval of pay and personnel information. Supervise the auditing and entry input into Service record books and documentation for policies.
  • Implement, Coordinate, and evaluate training programs and developments. • Conduct Costumer Service initiatives and performance measurement criteria. Review and Advise all reports pertaining to activities in production, payroll, performance, and work activities to personnel. • Head of security and lead detail both on deployments in Iraq and for escorting of personnel to the Marine Corps Brig. While deployed communicated with all supply and property personnel effectively to make sure all personnel on or off post were provided the assistance or gear required to save lives.
  • Determine qualifications of active duty marines to meet standards and guidelines for certain positions. Coordinate with various DoD elements in order to resolve the Company's issues. Supervise and Coordinate all the injured Marines with Wounded Warrior Regiment in NC with proper documentation, data input, and maintenance into the medical systems. . • Published Instructions the Marines are to follow when initializing a disability claim. Reviewed, Examined, Developed, and processed disability and injury claims for the Wounded Warrior Regiment and Adjusted workers' compensation claims for Reserve personnel.
  • Established claims reserve levels and verified documentation and accuracy and monitored reserves for appropriate changes. Applied and Maintained knowledge of laws and regulations related to the confidentiality of health information and medical records. Initiated a tracking database to maintain all records with following Privacy Act Laws and Ethical GuideliAuthorized hospitalization, surgery, and other types of treatment as required. Authorized appropriate payments of medical bills, temporary and permanent disability compensation and death benefits within pre-established authorization limits. Reviewed and authorized treatment of claimants. Reviewed post-hearing cases and boards if necessary for member to keep receiving benefits.
  • Company Representative for all pay related questions for Reserve and Active Personnel. Trained the company in understanding DFAS MYPAY website with understanding LES reading with deductibles on pay.
  • Recommends system and process improvements and aide with development data management applications. Contact Supervisor for all pay related issue. Supervised, Trained, and Input all data into the Drill Manager DM, for reserve weekends. Trained monthly Supervisors to include: 1stSgt, Co Gunny, and Section Leaders, to input data into DM.
  • Develop, Train, Supervise, and Mentor all personnel in the performance of their duties, military skills, and Marine Corps education. Plan, Organize, and Coordinate activities and office schedules. Perform and Supervise clerical and administration duties incident to the operation to utilize both manual and automated information systems and database software packages.
  • Input, verify, and maintain 100% percent accuracy of information on all 186 personnel. Support the Military Justice to Staff level billets and the performance duties with classified material control centers. Coordinate, organize, prioritize, and supervise all unit Government Charge Cards to include monthly reports and balances
Education and Training
Expected in 7 2020
Senior Professional Certificate: Human Resources
Human Resources Certificate Institution - Columbus, OH,

SPHR-Senior Professional Human Resources Certification

Expected in 3 2013
Certificate: Human Resources
Human Resource Certificate Institution - Memphis, TN,

PHR- Professional Human Resources Certificate

Expected in 4 2012
Bachelor of Arts: Communication
University Of Memphis - Memphis, TN,
Expected in 9 2009
Bachelor of Science: Business Management/Human Resources
Park University - Parkville, MO,
Activities and Honors

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Resume Overview

School Attended

  • Human Resources Certificate Institution
  • Human Resource Certificate Institution
  • University Of Memphis
  • Park University

Job Titles Held:

  • Student
  • E-Commerce Manager
  • Human Resources R/P & Classification Specialist
  • Administrative Chief


  • Senior Professional Certificate
  • Certificate
  • Bachelor of Arts
  • Bachelor of Science

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