Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Accomplishments include increasing sales average of 97.2% each year. Skilled at delivering exceptional service to customers and building loyal base. Driven and decisive Human Resource Specialist offering 15+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
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Attended classes from the Human Resources Institute for my Senior Level Professional Serious Certification.
· Receive produce deliveries ensuring order and invoice accuracy
· Develop a strong business relationship with vendors on marketing sales leadership of product development
· Supervised up to 31 employees in delegating tasks assessing situations resolving problems and providing support for fellow associates
· Fulfill online orders and deliver associates to dispense orders to customers engaging in conversation in an extreme paced environment
· Gather consumer insight and market trend and make useful suggestions for business
· Ensure that customer complaints need, and issues are resolved within the provided guidelines and standards of Walmart and following food safety and health inspector
· Handled customer service issues many of which are sensitive in nature and to their satisfaction contributing to the growth and development of guidelines for the ecommerce
· Assist in the overall operations of the ecommerce department within a $950,000+ volume super store location to include organization and condensing merchandise to improve stock/pick times for faster execution for online orders and wait times
· Oversaw entire grocery department and ecommerce department operations from opening to closing processes including reconciling daily store transactions
· Fulfill online orders and deliver associates to dispense orders to customers engaging in conversation in an extreme paced environment
· Gather consumer insight and market trend and make useful suggestions for business
SPHR-Senior Professional Human Resources Certification
PHR- Professional Human Resources Certificate
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