Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
1. Positive attitude
Being calm and cheerful when things go wrong.
2. Communication
You can listen and say information clearly when you speak or write.
3. Teamwork
You help out when it gets busy at work.
4. Self-management
You get to work on time every day.
5. Willingness to learn
You want to learn new things to improve your skills.
6. Thinking skills (problem solving and decision making)
You try and solve problems or can see where something won't work.
7. Resilience
You get an angry customer but you keep calm, keep working and laugh about it later.
Experience
Student Conduct Coordinator Assistant, 08/2020 - Current Nestle International – Des Moines, IA,
Organized digital and physical employee records.
Gathered and input students conduct data into Maxient.
Set up appointments with students who needed Conduct Checks for Bar Exams and Medical School.
Collected and organized documents and supplies.
Ordered new office supplies and reported on office expenses.
Developed strong interaction and communication skills as result of collaborating with faculty, students, and parent guardians.
DEANS ASSISTANT, 07/2019 - Current Bass Pro Shops – Albuquerque, NM,
Promoted and fostered effective communication and intersections among diverse populations.
Responded to telephone and email inquiries on a daily basis and assure a timely response, maintains an appropriate correspondence log of written and electronic information requests, and the reply provided.
General Dentist Family Practice Shadow, 06/2021 - 07/2021 Erickson Living – Naples, FL,
Shadowed a professional dentist in which I watched him clean teeth and perform root canals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements
RETAILS SALES ASSOCIATE, 04/2019 - 01/2020 Polo Ralph Lauren – City, STATE,
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Drove sales by successfully employing upselling and cross-selling strategies.
Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
Applied knowledge of correct sizing and fit to help customers find comfortable shoes.
Assisted customers with choosing brands and styles to meet specific requirements.
Listened to customers and made suggestions for additional items of interest.
Seated customer to measure feet and properly fit with correct size shoes.
Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Recommended optimal merchandise based on customer needs and desires.
SALES ASSOCIATE, 05/2017 - 07/2018 Footlocker – City, STATE,
Worked with other discipline team members as well as teachers and
administration to troubleshoot problems and potential problems in
order to help create an ideal learning environment.
Collaborated with the Dean and other department entities to oversee
the academic program and ensure quality faculty and student support
services.
Submitted timely reports and presentations; managed phone calls or
mail and email correspondence.
Performed data entry to create and update records, maintained
electronic and hard copy filing system.
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of
merchandise to customers.
Answer questions regarding the store and its merchandise.
Watch for and recognize security risks and thefts, and know how to
prevent or handle these situations.
Clean shelves, counters, and tables.
Help customers try on or fit merchandise.
Maintain Positive with customers and staff.
Managed multiple customers while giving great customer service to
each customer.
Managed the whole footwear department by oneself.
Sold customers extra products that benefit them at the point of sale.
Exceeded personal goals each shift to increase store numbers.
Became sales associate of the month consistently.
Established a great positive work environment while completing task at
work.
Made sure store , back room, and bathrooms were cleaned throughout
the week.
Education and Training
Bachelor of Science: Occupational Therapy, Expected in 05/2023 - Loyola University of Chicago - Chicago, IL GPA:
GPA: 3.02
Major in Neuroscience Cognitive/Behavioral
Sister Thea Bowman Recipient
Riversville Scholarship Foundation Recipient
Accomplishments
Sister Thea Bowman Scholarship Award Recipient
Riversville Scholarship Foundation Award Recipient
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