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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
I aim to obtain a challenging position in a high quality environment, where I can contribute to meeting the goals and objectives of the company through effective, timely, and quality work with strong emphasis on outstanding customer service.
Work History
Clerical Support Specialist II/III Department of Radiology/Department of Emergency Services, to
Denver HealthDenver, Colorado
Unit Coordinator, Department of Emergency Services, to
California Pacific Medical CenterSan Francisco, CA
  • Telephone Answering, 12-Line System
  • Research/Data Collection
  • Medical Terminology
  • BLS Certified
  • Filing
  • Checking in/out
  • Co-pay collection
  • Computer: MS Word, MS Excel, MS PowerPoint, Outlook, IBEX, PCIS, IDX, Clinicomp, Allocade, EMR, EMESIS, Teletracking
  • 10-Key
  • Scheduling

Student, 01/2015 to 12/2017
Mclaren Health CareToledo, OH,
  • Bachelor's degree in Public Health
  • Degree curriculum included Global Health, Health Policy, Social Determinants of Health, Environmental Health, and Epidemiology with emphasis on research and data analysis.
Clerical Support specialist II, 01/2014 to 01/2015
Decatur County Memorial HospitalGreensburg, IN,
  • Under minimal supervision, duties included providing administrative and clerical assistance to support the operation of the Level I Trauma Center.
  • Collaboration and strong communication with other staff and leaders in the ED were vital to its continuing development, management and operation.
  • Ensure that HIPAA standards were met by all staff, and that "glove and mask" protocols were followed by all staff and visitors when coming into contact with potentially infectious patients.
  • Review ED charts for accuracy and full completion before admission or discharge.
  • Knowledge of medical terminology and computer systems such as Emesis and Teletracking were of vital importance to keep "length of stay" times to a minimum.
  • Compliance with JACHO and all other Federal, State and regulatory agencies including the enforcing the use of PPE (personal protective equipment) when dealing with infectious diseases, blood-borne pathogens, fumes/odors, proper disposal of biological waste and radiation.
Clerical Support Specialist III, 01/2013 to 01/2014
Karl Storz Endovision IncSan Diego, CA,
  • Patient registration, insurance verification and billing; appointment scheduling and telephone or on-line appointment reminders; collection of co-pays; timely updating of all pertinent patient record demographic information; telephone answering and clinic receptionist functions for the Department of Radiology including MRI, CT, Ultrasound, XRAY, Fluoroscopy, Interventional Radiology, Mammography and Nuclear Medicine.
  • Coordinated communications inter-departmentally, possess knowledge of computer software, comply with documentation requirements for written and computerized systems, enter, and retrieves data.
  • Represented the department/facility by demonstrating and maintaining positive customer relations and coordinates patient flow within unit/clinic.
  • Perform, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
Unit Coordinator, 01/2005 to 01/2011
California Pacific Medical CenterCity, STATE,
  • Acted as a liaison between all departments of the hospital and the ER physicians.
  • Transcribed physicians' orders by computer, medical charting, ordering specific meal trays based on medical need, ordering drugs, supplies, equipment, laboratory tests and radiology tests.
  • High volume of calls directed appropriately in addition to addressing customer service concerns among the patients and family members.
  • Activated time sensitive STEMI and stroke protocols and making sure the code ran smooth.
  • Knowledge of medical terminology, pharmacology, nursing, diagnostic and clinical procedures, basic sciences and therapies.
  • Strict compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.


  • Researched and designed a STEMI flow chart to alleviate confusion upon code 3 activation.

Result: reduced ER to Cath-Lab time by an average of 15 minutes. STEMI flow chart is now in the UC training manual.

  • Created, organized, and set up a computerized "on-call" list,categorized by physician specialty, with all necessary contact information.

Result: Easier access, and less time spent searching for important contact information.

Case Manager, 01/2003 to 01/2005
Mental Health Systems IncCity, STATE,
  • Outreach and written intake evaluations done for homeless mentally ill citizens or those with a previous DSM IV diagnosis.
  • Upon being accepted to the program, clients would be placed in group housing and prescribed psychotropic medication for treatment of illness by the onsite psychiatrist.
  • Case Manager would then begin filling out SSI and SSDI paperwork on behalf of disabled clientele.
  • The Case Manager was required to have weekly contact with client after housing placement and was required to write detailed reports in regards to any interactions.


  • Designed a generic SSI/SSDI template to help Case Managers complete applications timely manner.

Result: faster state approval response time.

Utilization Review/Discharge Planning Clerk III, 01/2002 to 01/2003
Sharp Memorial HospitalCity, STATE,
  • Assisted discharge planners with the preparations necessary to transport patients' from an acute care setting to a SNF, their private residence, or an assisted living establishment.
  • Addressed family and patient concerns regarding transfer, and follow-up care.
  • Arranged for the proper medical equipment to be discharged with the patient, or delivered to a patient's home, for mobility and/or independent living purposes.
Health Information Management Clerk II, 01/2000 to 01/2002
Sharp Memorial HospitalCity, STATE,
  • Pulled charts for MD's to dictate, filed, scanned, and answered phones, faxed or mailed patients information to requesting facilities and all other basic clerical duties.
Education and Training
Diploma: , Expected in 1997
Redlands High School - Redlands, CA.
No Degree: , Expected in 2011
Skyline College - San Bruno, CA.
Bachelor's degree: Public Health, Expected in
University of Colorado - Denver, CO.
Public Health
Acute care, blood-borne pathogens, Case Manager, Emergency Services, Environmental Health, Epidemiology, Filing, infectious diseases, laboratory tests, patient flow, pharmacology, psychiatrist, Public Health, Radiology, Scheduling, Trauma, Ultrasound, XRAY, JACHO, Research, Data collection/analysis

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School Attended
  • Redlands High School
  • Skyline College
  • University of Colorado
Job Titles Held:
  • Clerical Support Specialist II/III Department of Radiology/Department of Emergency Services
  • Unit Coordinator, Department of Emergency Services
  • Diploma
  • No Degree
  • Bachelor's degree

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