Student Affairs Officer II Resume Example

• Oversaw and adhered to the Office for Student Success budget.
• Oversaw ten ambassadors through a grant-funded program.
• Coached management on communication tactics with staff and customers regarding organization change.
• Collaborated in the grant-writing process for an ambassador funded project. Drafted engaging, accurate, and effective agendas and white papers.
• Built and maintained media and coalition lists for the University of Kentucky retention community in addition to identifying KPIs.
• Leveraged professional relationships to develop new retention initiative opportunities.
• Drafted post-event evaluations, compiled results, and recommended changes for future events.
• Provided feedback to all departments on brand consistency in outbound communications.
• Established and maintained external communications calendar, and managed scheduled assignments.
• Drafted and managed print, online and social media communications designed to promote Office for Student Success brand, image and values.
• Conveyed noteworthy information about project successes and product updates to University of Kentucky community.
• Researched and drafted reports for Senior Vice Provost and Retention Director.
• Created interactive digital presentations for administration using Prezi, Office, Social media, Adobe, and other platforms.
• Wrote and edited case studies, fact sheets, and product material.
• Planned and launched innovative, creative, and effective communications campaigns, such as “Sophomore Smash,” which resulted in higher retention numbers for a targeted UK population through a direct-calling campaign on campus.
• Developed and managed communications strategies, plans, and budgets.
• Created and maintained company web pages using Drupal CMS.
• Served as the project manager for incoming inquiries from sub-committee members, including requests for meetings, and interviews with the Senior Vice Provost and Retention Director.
• Developed key messaging, branding, and positioning statements.

• Worked closely with A&S' Creative Services team to identify their needs and challenges and provide solutions-oriented campaign themes.
• Wrote, reviewed, and edited blog posts to guarantee high content quality.
• Cultivated and managed relationships with key vendors and community partners.
• Managed project deadlines and monitored milestones through completion stage.
• Proofed and approved production and printing drafts of promotional materials with The Hive.
• Collaborated with designers and the editorial team on marketing materials for print and web.
• Compared agency and vendor marketing expenses against established budgets.
• Created effective messaging using language, graphics, and marketing collateral.
• Coordinated with internal business divisions, agency partners and local vendors to guarantee timely, cost-effective delivery of all marketing communications material

Internship

• Contacted sources for feature stories and interviews.
• Represented the organization to customers, the public, and other external sources.
• Managed writing projects with strict deadlines including feature stories and press releases that were featured on UKNow.
• Contacted sources for feature stories and interviews.

• Planned events in the residence hall for over 50 residents.
• Determined residents' needs and developed program initiatives according to preferences.
• Met individually with residents in the dorm for academic checkpoints, and served as a liaison for conflict management.
• Implemented strategies to increase programming effectiveness for students in the residence hall in addition to planning events for residents.
• Enforced University of Kentucky policy and FERPA.

• Designed art and copy layouts for online media guides for Athletics Department.
• Maintained consistent use of graphic imagery in materials and other marketing outreach.
• Designed on-brand visual elements to effectively convey concepts and messaging.
• Generated detailed specs of final designs.
• Updated and maintained graphics library records.

• Conceptualized, planned, and executed original designs for a wide range of website needs.
• Designed print and marketing initiatives for all website properties.
• Proofed and approved production and printing drafts of promotional materials.
• Managed project deadlines and monitored milestones through completion stage.
• Reviewed and edited social media to guarantee high content quality.

• Wrote and edited long- and short-form copy for blogs, websites, social media, presentations, training materials and more.
• Developed and maintained a database of high-quality copy, enabling faster turnaround for time-sensitive projects.
• Wrote and posted content for company blog, keeping customers updated and engaged.
• Managed writing projects with strict deadlines.
• Coordinated events and worked on ad hoc projects.

• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Correctly completed pharmacy filling.

• Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
• Spoke with patrons to ensure satisfaction with food and service.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards