Student Account Representative Resume Example

2010- Present

(OSA) Senior Solution Center Representative:

• Performs duties of the Student Accounts Specialist, and Academic Recording Specialist.
• Works closely with the University Registrar, and Associate Registrar
• Successfully led the project for the University Registrar's initiative for automatic grade re-computations.
• Soley maintain automatic re-computation list
• Diploma Ordering for University
• New York State Notary Public for University

2007- 2010

Academic Recording Specialist

• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Assist in all functions of the degree audit processing for the University. Encodes University and degree requirements, provides day to day upkeep and documentation on degree program changes.
• Works with faculty and staff to ensure accuracy of data requirements and content, and participates in the development and enhancement of on-line applications.
• Assists in the resolution of degree audit system problems and issues in the preparation and delivery of system training for the University community.
• Reviews and certifies students for graduation eligibility. Generates written communications with students regarding their graduation applications.
• Assists with developing, coordinating, documenting, implementing, and maintaining the degree audit system and processes for the University.
• Participates in the development, and maintains structure and content of databases for the academic requirements of the University, including its schools and colleges, and the core curriculum.
• Researches academic program requirements, encoded and maintains degree audit tables and program requirements.
• Enters degree exceptions and recommends changes to students' worksheets or electronic degree audits.
• Works closely with academic advisors and other representatives and the University's core curriculum; assists in the resolution of degree audit issues.
• Assist with the review and verification of transcripts from domestic and international institutions for the purposes of granting transfer credit; perform transfer credit evaluations; identify the status of transfer credit evaluations; submit course descriptions and/or syllabi for departmental review; review study abroad and approved off-campus study approvals.
• Review academic history and perform degree audit; prepare all correspondence to department academic advisors, chairpersons, and deans pertaining to the program requirements; work commencement ceremonies.
• Review and process immunization documents in accordance with established procedures; answer queries from students and university departments regarding immunization compliance.
• Build and maintain accurate course articulation information in Banner; assist in the development of articulation agreements.
• Process major changes, grades changes, enrollment verifications.
• Download transcript requests via e-mail and enter into Banner; print and mail official transcripts; code completed transcript requests.
• Complete student enrollment verification requests from students, employers, and other external agencies.
• Other duties as assigned.

2005-2007: Student Accounts Specialist:

• Under general supervision, facilitates the enrollment and retention of Pace University students by providing cross-functional service to prospective, current, and former students, as well as their parents and other University constituents through direct services in the areas of student accounts and registrar services, and supportive services in the area of financial aid awarding and packaging.
• Answer questions in person, on the phone, from email, or written correspondence; resolve problems and address concerns and issues from students, parents, faculty, and other third parties in the following areas: registration, student accounts/billing, immunization compliance requirements, financial aid, degree audit, transfer credits and academic scheduling.
  
• Use investigation, professional judgment, and individual discretion, as appropriate; follow through on issues until resolved, providing necessary correspondence and contact with students or third parties; contact academic advisors, colleges, or other university departments to clarify situations, as necessary; intercede and/or advocate on the student's behalf.
• Resolve problems or concerns on student account billing statements and financial transactions; answer questions and explain debits and credits, tuition and fee assessments, credit loads and impact on tuition, and refund/credit balances transactions.
• Review account history and status for late registrations and retroactive registrations.
• Performs one or more of the following special duties in addition to student accounts and registration functions:
  • Balance/reconcile daily student accounts receivable
  • Financial transactions
  • Process student loan deferments
  • Process Credit Card refunds
• Participate in various outreach functions designed to educate student consumers regarding services offered. Actively participate in meetings, training, and other professional development opportunities, as assigned.
• Works on special reports and other delegated duties in support of the daily operations and cycles of the Student Accounts and Registrar Services (SARS) Department.