Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Objective: To utilize my education in business and accounting combined with over eight years of management experience in a growing organization that can benefit from my strong organizational, time management, and people skills. Also, highly analytical, deadline-driven who completes tasks with accuracy and speed. Currently effectively serve as the first point of contact for student-account issues. Adept at successfully solving complex problems utilizing strong organizational, technical and interpersonal skills. As an Account Collections Clerk I am skilled in problem solving and maintaining accuracy. As well as possess an insatiable drive to achieve and exceed goals while exhibiting sound judgment when scrutinizing complex financial documents. Trustworthy and focused on honoring company ethics and preserving confidentiality is a personal as well as professional characteristic trait.
Skills
Expert in customer relations
Excellent managerial techniques
Excellent communication skills
Flexible team player
Financial and operational reporting
Superior attention to detail
Analytical reasoning
Exceptional organization
Ethical approach
Advanced computer proficiency (both PC and Mac)
Project management
Strong in MS Access and Excel
Work History
03/2012 to CurrentStudent Account RepresentativeMedical Careers Institute | Raleigh, NC,
Respond to credit bureau disputes daily using up to 4 systems (E-Oscar, Oracle, IS3 Finance, and LAT)
Update and delete trade lines on students credit due to requests from other department managers
Pull daily reports to verify, process and follow up on settlements, small balance accts, and Bankruptcies
Submit daily tickets to Accounting to have accounts adjusted due to any of the above situations
Contact agencies to verify payments, settlements, Bankruptcy info, or disputes and process accordingly
Answer/return calls to students inquiring about their collection account, review and provide payment options
Open, sort, process and respond to daily mail which includes processing paper Bankruptcies in LAT
Review and correct all financial files that come in daily from agencies prior to being sent to Accounting
Work with managers to document and improve daily processes
Multiple projects and reports handled periodically as issues or new situations arise.
Research and correct discrepancies on student's accounts
05/2011 to 11/2011Financial Crimes Specialist IIGenuine Parts Company | New Orleans, LA,
Incoming customer service calls regarding disputed transactions on customers account
Research transactions to determine true fraud
Contact merchants and customers to follow up on claims and verify reasons for charges
Work with Supervisors and Sr. Representatives to complete all claim work following regulation E guidelines
Prepare, maintain, and process daily paperwork
Responsible for making decisions to pay or deny claims
Work with over eight different systems to complete claim work daily
07/2003 to 08/2004Customer Service Representative IIDebt Free | City, STATE,
Investigated and resolved customer inquiries and complaints in an empathetic manner
Adhered to all confidentiality requirements at all times.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
09/2001 to 02/2011Sr. Assistant Manager, Co-manager, Acting Store MgrRetail Management (Charlotte Russe,Tilly's,Gymboree) | City, STATE,
Promoted from Team Leader to Assistant Manager within 6 months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 10-25 sales associates, up to 4 team leaders and 2 associate managers.
Assigned employees to specific duties to best meet the needs of the store.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Conducted store inventories once per quarter.
Generated repeat business through exceptional customer service.
01/2000 to 08/2001Teller/Member Service Rep/Loan OfficerCredit Union Banking (Pima Federal And Arizona Central Credit Union) | City, ,
Handled basic transactions for all members.
Worked a three lane drive thru in a fast paced environment
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School Attended
University of Phoenix
University of Phoenix
Job Titles Held:
Student Account Representative
Financial Crimes Specialist II
Customer Service Representative II
Sr. Assistant Manager, Co-manager, Acting Store Mgr
