Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Objective: To utilize my education in business and accounting combined with over eight years of management experience in a growing organization that can benefit from my strong organizational, time management, and people skills. Also, highly analytical, deadline-driven who completes tasks with accuracy and speed. Currently effectively serve as the first point of contact for student-account issues. Adept at successfully solving complex problems utilizing strong organizational, technical and interpersonal skills. As an Account Collections Clerk I am skilled in problem solving and maintaining accuracy. As well as possess an insatiable drive to achieve and exceed goals while exhibiting sound judgment when scrutinizing complex financial documents. Trustworthy and focused on honoring company ethics and preserving confidentiality is a personal as well as professional characteristic trait. 
  • Expert in customer relations
  • Excellent managerial techniques
  • Excellent communication skills
  • Flexible team player
  • Financial and operational reporting
  • Superior attention to detail


  • Analytical reasoning
  • Exceptional organization
  • Ethical approach
  • Advanced computer proficiency (both PC and Mac)
  • Project management
  • Strong in MS Access and Excel

    Work History
    03/2012 to Current Student Account Representative Medical Careers Institute | Raleigh, NC,
    • Respond to credit bureau disputes daily using up to 4 systems (E-Oscar, Oracle, IS3 Finance, and LAT)
    • Update and delete trade lines on students credit due to requests from other department managers
    • Pull daily reports to verify, process and follow up on settlements, small balance accts, and Bankruptcies
    • Submit daily tickets to Accounting to have accounts adjusted due to any of the above situations
    • Contact agencies to verify payments, settlements, Bankruptcy info, or disputes and process accordingly
    • Answer/return calls to students inquiring about their collection account, review and provide payment options
    • Open, sort, process and respond to daily mail which includes processing paper Bankruptcies in LAT
    • Review and correct all financial files that come in daily from agencies prior to being sent to Accounting
    • Work with managers to document and improve daily processes
    • Multiple projects and reports handled periodically as issues or new situations arise.
    • Research and correct discrepancies on student's accounts
    05/2011 to 11/2011 Financial Crimes Specialist II Genuine Parts Company | New Orleans, LA,
    • Incoming customer service calls regarding disputed transactions on customers account
    • Research transactions to determine true fraud
    • Contact merchants and customers to follow up on claims and verify reasons for charges
    • Work with Supervisors and Sr. Representatives to complete all claim work following regulation E guidelines
    • Prepare, maintain, and process daily paperwork
    • Responsible for making decisions to pay or deny claims
    • Work with over eight different systems to complete claim work daily
    07/2003 to 08/2004 Customer Service Representative II Debt Free | City, STATE,
    •  Investigated and resolved customer inquiries and complaints in an empathetic manner
    • Adhered to all confidentiality requirements at all times.
    • Solved unresolved customer issues.
    • Promptly responded to inquiries and requests from prospective customers.
    • Managed work flow to exceed quality service goals.
    • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    09/2001 to 02/2011 Sr. Assistant Manager, Co-manager, Acting Store Mgr Retail Management (Charlotte Russe,Tilly's,Gymboree) | City, STATE,
    • Promoted from Team Leader to Assistant Manager within 6 months.
    • Interviewed job candidates and made staffing decisions.
    • Counted cash drawers and made bank deposits.
    • Managed staff of 10-25 sales associates, up to 4 team leaders and 2 associate managers.
    • Assigned employees to specific duties to best meet the needs of the store.
    • Assigned employees to specific duties to best meet the needs of the store.
    • Reordered inventory when it dropped below predetermined levels.
    • Instructed staff on appropriately handling difficult and complicated sales.
    • Hired, trained and evaluated personnel in sales and marketing.
    • Examined merchandise to verify that it was correctly priced and displayed.
    • Planned budgets and authorized payments and merchandise returns.
    • Scheduled and led weekly store meetings for all employees.
    • Increased profits through effective sales training and troubleshooting profit loss areas.
    • Reported to the district manager regarding all store and staff issues.
    • Completed profit and loss performance reports.
    • Trained and developed new associates on POS system and key sales tactics.
    • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
    • Conducted store inventories once per quarter.
    • Generated repeat business through exceptional customer service.
    01/2000 to 08/2001 Teller/Member Service Rep/Loan Officer Credit Union Banking (Pima Federal And Arizona Central Credit Union) | City, ,
    • Handled basic transactions for all members.
    • Worked a three lane drive thru in a fast paced environment
    • Responsible for cash drawer and change orders.
    • Filled ATM and teller change machines 
    • Prepared armored pickups and drops.
    • Balanced checking accounts, issued money orders, cashier checks, and travelers checks.
    • Opened and closed member's accounts
    • Processed and approved auto loans, personal loans, credit cards
    • Opened and closed the branch
    • Ordered large amounts of currency, balanced safe daily, and submitted currency audits daily
    • Notarized documents, handled liens and title changes
    Expected in 2012 Bachelor of Science | Accounting University of Phoenix, Chandler, AZ GPA:
    • Coursework in Cost Accounting, Finance, Business, Management and Communications


    Expected in Current Master of Science | Accounting University of Phoenix, Chandler, AZ GPA:
    • Continuing education in Accounting and pursuit of CPA liscence
    Additional Information


    MVP Award 2011    Outstanding Sales Award 2005    Customer Service Excellence Award 2003, 2008, 2010

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    School Attended

    • University of Phoenix
    • University of Phoenix

    Job Titles Held:

    • Student Account Representative
    • Financial Crimes Specialist II
    • Customer Service Representative II
    • Sr. Assistant Manager, Co-manager, Acting Store Mgr
    • Teller/Member Service Rep/Loan Officer


    • Bachelor of Science
    • Master of Science

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