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STUDENT
Professional Summary

Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Attentive Healthcare professional offering expertise in housekeeping, meal preparation and scheduling. Bringing over Number years of experience in serving chronically ill patients, including assisting with daily living activities and household tasks. Recognized for ability to provide unprecedented emotional and physical support to patients.

Responsible Job Title certified in Area of certification and highly-experienced over Number-year career in healthcare. Proficient in emergency response care and monitoring ongoing conditions. Efficiently offer ambulation and personal assistance to meet all patient needs.

Skills
  • Care Plan Assessment
  • Progress documentation
  • Verbal and written communication skills
  • Direct Patient Care
  • Patient care
  • Behavioral Management
  • Medication Administration
  • Patient Assessments
  • Flexible schedule and availability
Work History
Mar 2020 - CurrentStudentPost University - Waterbury, CT
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
May 2007 - Jul 2010Assistant Customer Service ManagerMitchell Grocery - Sheffield, AL
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Described and explained details about over NumberProduct or Service options to inform customers and guide purchasing decisions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Jan 2005 - Mar 2006Pest Control TechnicianBohannon Pest Control - Florence, AL
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Factored in current climate and property specifications when preparing and applying chemicals.
  • Removed debris such as webs and nests from property to support comprehensive pest control strategies.
  • Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
  • Drove to customer residences and places of business to inspect for pests.
  • Completed over Number site inspections each month.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Drafted and completed service agreements with high level of accuracy.
  • Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
Apr 2000 - Sep 2005Automotive Service TechnicianNelda Stephenson Chevrolet - Florence, AL
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Communicated issues to supervisor and helped develop solutions.
  • Retained accurate records of purchases, titles and sales.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Wrote work orders and updated accounts in workshop computer.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained cleanliness, safety and efficiency of garage.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Education
Expected in Sep 2024Bachelor's: Psychology of The ArtsPost University | Waterbury, CT
  • Member of Student Organization or Club Name
  • Member of Fraternity or Sorority Name
  • Coursework in Subject, Subject and Subject
Aug 1999GED: BasicsNorthwest Shoals Community College | Muscle Shoals, AL
  • Minored in Subject
  • Received Scholarship Name
Aug 1997None: BasicsColbert County High School | Leighton, AL
  • Dissertation: Name of Dissertation
  • Member of Student Organization or Club Name
  • Graduated with Number GPA
  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year
  • Member of Honor's Society Name
  • Member of Fraternity or Sorority Name
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Resume Overview

Companies Worked For:

  • Post University
  • Mitchell Grocery
  • Bohannon Pest Control
  • Nelda Stephenson Chevrolet

School Attended

  • Post University
  • Northwest Shoals Community College
  • Colbert County High School

Job Titles Held:

  • Student
  • Assistant Customer Service Manager
  • Pest Control Technician
  • Automotive Service Technician

Degrees

  • Bachelor's : Psychology of The Arts
    GED : Basics
    None : Basics

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