Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Seeking position in sales and/or customer service.An energetic person eager to build new professional abilities while pursuing a career in sales. Motivated, enthusiastic and friendly with strong communication and team work abilities. Sales Associate with 10-year track record of success in providing exceptional service and sales support in the retail industry.
Highlights
Detail-oriented
Excellent multi-tasker
Strong communication skills
Flexible schedule
Cash handling accuracy
Strong lead development skills
Goal-oriented
Excellent negotiating tactics
MS Office proficient
Effective team player
Superior organization skills
POS system operations
Microsoft Word, Excel, PowerPoint
Planning/coordinating
Team leadership
Accomplishments
Contributed to a 80% drop in shoplifting through increased awareness and intervention measures.
Resolved 3 of customer service issues within 1 day to maximize loyalty and retention.
Mentored 20 new sales associates through my 10+ years of experience as a sales associate in retail.
Inventory Control: Restocked and organized items as necessary and as directed.
Presenting: Demonstrated strong communication skills through PowerPoint slide show presentations of various projects while at The Art Institute of Seattle.
Played a key role in creating several best-selling collections in 2014 at Forever 21 and Wet Seal.
Experience
Student, 03/2012 - 05/2014 Loma Linda University Medical Center – Murrieta-Main, CA,
Collaborated with photographers and stylists to effectively elucidate the project groups within school with merchandising standards included.
Managed projects according to time-line and seasonal changes.
Dressed in sample and completed garments for photographs and displays while modeling graduating (senior) students fashion design garments.
Tracked current and emerging fashion and consumer trends.
Constructed and styled garments by hand and using sewing machines.
Shopped all competition stores regularly to identify opportunities, labels and trends.
Measured customers for size and recorded measurements for use in alterations.
Developed business strategies outlining strengths, weaknesses, new opportunities and risks.
Drew details on outlined parts to indicate guides in joining parts.
Adjusted and tailored clothing for proper fit.
Updated fashion accessories and samples with buyers on a seasonal basis.
Removed stitches from garments to be altered by using rippers or razor blades.
Remained relevant and trend-savvy by staying current with fashion trends.
Traced paper outlines onto cardboard patterns and cut them to make templates.
Measured parts such as sleeves and pant legs and pin-folded alteration lines.
Conducted all photo shoots in a calm and professional demeanor.
Assisted imaging team members with product styling, prep and post production.
Collaborated with clients to guarantee satisfaction with advertisements.
Defined image requirements and planned photographic events.
Cropped, manipulated and performed color-balance for final images.
Improvised photographic methods and techniques.
Selected and set up motion picture or television cameras and accessories.
Served as field producer to coordinate scenes in a story.
Collaborated successfully with a variety of personalities and work styles.
Sweep, mop, and wipe down store, each start and end of my shift.
Operate café equipment and prepare espresso drinks.
Taking drink orders as I greet each guest as they enter the restaurant, while offering free desserts.
Assist, and thank customers when entering and/or leaving the restaurant.
Enter item(s) into cash registry, correctly and accurately while on register.
Receive the amount of money in various forms of payment from customer(s) and announce the amount I receive back to the customer for accuracy.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.
Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.Prepared items according to written or verbal orders, working on several different orders simultaneously.
Sales Associate , 09/2003 - 11/2003 Moscot – New York, NY,
Holiday/Seasonal Responsible for processing credit card applications.
Using knowledge of complex blends of perfumes to explain and demonstrate perfumes to each individual customer's needs in order to find their desired scent that compliments them as well.
Weekly reading of product information and promotional materials to ensure all customers have the shared knowledge of products and receive discounts.
Greeting customers as they enter the store.
Knowing and using knowledge of current trends and pop culture to better serve each customer.
Operate and balance till/register.
Sweep and dust around counters to ensure cleanliness.
Clean display cases to ensure productivity cleanliness.
Organize products neatly and restock products daily.
Processing in store credit card applications.
Processing payments through POS for fast and efficient sale of item(s) for customers.
Prevented store losses using awareness, attention to detail and integrity.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Nail Technician, 01/2007 - 06/2007 Marcus Corporation – Lake Geneva, WI,
Greeting and welcoming clients into the Spa.
Seating clients.
Perform manicures and pedicures.
Use specialist tools to prep and clean nails before polish application.
Maintain safe work practices and hygiene standards.
Read and interpret product information to make safe and appropriate recommendations to clients.
Conduct financial transactions.
Perform receptionist duties.
Receiving bookings and arranging appointments for new and existing clients.) Maintain client records.
Provide knowledgeable advice on products in Spa to better assist customers.
Maintain knowledge of current industry standards and practices.
Informed guests of spa services, programs and activities over the phone and in person.
Addressed all guest complaints and referred any escalated situations to management.
Researched the various types of spa therapies and treatments to be better informed of spa services.
Checked members and guests in promptly for their appointments.
Supplied guests with robes, slippers and locker keys.
Coordinated and booked all spa service appointments for individual and group clients.
Offered refreshments of ice water and iced tea to all incoming guests.
Addressed all member concerns with patience.
Meticulously entered client and service information when booking appointments.
Greeted all guests and assisted them with requests and special services.
Replaced towels and mats and escorted guests to the tranquility room.
Showed appreciation to resort guests by thanking them for their business.
Clearly communicated with each technician regarding any schedule changes.
Education
Diploma: Computer Science and Culinary Arts, Expected in January 2003 - Mount Tahoma High School - Tacoma, wa GPA: Highest Honorary Award in Economics/Culinary for 2 years
Culinary Arts Academic Achievement Award.
Member of "Year Book Club."
Coursework in Marketing, Culinary Arts, Business, and Computer Science (Fast typing skills.)
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