Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced retail environments. Focused on continuous associate and business improvements.
Skills
Loss prevention
Merchandising
Employee management
Communication
Team management
Basic math
Time management
Team building
Problem resolution
Friendly, positive attitude
Planning
Flexible
Supervision
Conflict resolution
Experience
12/2008 to Current
Store Leader/Pharmacy TechnicianCerus Corporation – Concord, CA,
Built customer loyalty through knowledgeable sales, support and education on brand products and services.
Led successful sales team of 5 associates, including training new team members and motivating exceptional performance.
Met coverage needs by coordinating effective schedules and delegating team member assignments.
Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
Dealt with customer complaints and rectified product and service issues.
Coordinated restocks to keep retail displays organized and full for customers.
Supervised work of cashiers, including training new team members and monitoring performance.
Administered store's budget with strong planning and expense control abilities.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Contributed to merchandising ideas at team meetings to increase sales.
Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
Created successful plans to maximize profits and reduce loss.
Organized store by returning all merchandise to its proper place and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Interpreted and processed medication orders under supervision of pharmacist.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
03/2008 to 12/2008
Customer Service AssociateSam's Club – City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Relayed productive customer feedback to marketing teams.
03/2003 to 03/2008
Key Holder/Photo Lab TechnicianEckered Drug – City, STATE,
Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Operated cash register.
Maintained store in clean and neat manner.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Signed for incoming shipments in manager's absence.
Set up visually appealing promotional displays.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Responded to safety and loss prevention incidents.
Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
Recommended improvements to store procedures.
Evaluated transactions for suspected fraud.
Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
Education and Training
Expected in 05/2008
Bachelor of Arts: Creative Writing Penn State University - Erie The Behrend College, GPA:
Minor in English Literature
Fiction Editor of The Lake Effect Literary Magazine
Activities and Honors
Implemented record retention across the district.
Started training for Assest Protection Regional Leader with Stephanie Delboy.
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