Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated Retail manager with more than 7 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers.
Highlights
Proficient in MS Office
Strong communication skills
Display designExcellent multi-tasker
High-end fashion knowledge
Organized
Cash handling accuracy
Employee scheduling
Strong lead development skills
Goal-oriented
Staff development/training
Typing speed 35-40 WPM
Cheerful and energetic
Reliable and dependable
Resolution-oriented
In-depth fashion knowledge
Superior communication skills
Plexis POS system operations
Fluent in English & Spanish
Loss prevention
Accomplishments
Met monthly sales goals for 3 months straight.
Named "Manager of the Month" in December, 2012.
Managed a successful Stock team of 10 members who consistently exceeded replenishment goals by 2-3% each month.
Developed highly stock/sales training strategies as Stock Assistant Manager of a 10-person team.
Successful in opening two new business (Whole Foods Market Yonkers, NY & Darien, CT locations)
Participated in Distributive Club Of America (DECA) 2005- 2008
Experience
06/2013 to 2014
Stock SupervisorLunds Byerly's – Lake Mills, IA,
Kept inventory of the merchandise on the sales floor; replenishment.
Assisted customers by helping them find specific clothing sizes.
Responsible for incoming clothing orders.
Maintained the stock room in an organized manner.
Responsible for writing daily recaps for the general manager.
Responsible for stock scheduling.
Covered Sales floor, and worked on POS/Returns.
04/2012 to 03/2013
Assistant Stock ManagerFood City – Johnson City, TN,
In charge of sales floor merchandise inventory and replenishment Assisted customers with their individual needs Responsible for receiving and distributing incoming orders Stock room orderly maintenance Responsible for writing daily recaps reports to the general manager Responsible for stock employees scheduling Rung out customers on POS.
Wholefoods Market (Produce Team Member.
09/2011 to 04/2012
Produce Team MemberKroger – Murfreesboro, TN,
Assisted with the grand opening of Wholefoods Market, Yonkers.
Greeted customers and worked the sales floor.
Provided excellent customer service by assisting customers to find produce that they intended to purchase.
Provided customers with produce knowledge that could help them with future purchases Ensured that the produce department was always clean and stocked.
Went in an hour before regular shift and prepared the sales floor for audits from regional team members.
Made opening and closing announcements.
03/2011 to 09/2011
Produce SupervisorWhole Foods – Springhouse, PA,
Greeted customers and worked the sales floor.
Provided excellent customer service by assisting customers to find produce they intended to purchase.
Provided customers with produce knowledge that could help them with future purchases.
Ensuring that the produce department was always clean and fully stocked.
Made sure all produce team members were assisting customers or stocking out the floor and make it look presentable.
04/2010 to 03/2011
Whole Body Buyer/SupervisorKroger – Peoria, AZ,
Assisted with the grand opening of Whole Foods Market Darien.
Responsible for finances and new orders for supplements and nutrition bars that would sell.
Greeted customers and worked the sales floor.
Provided excellent customer service by assisting customers to find supplements and body care that they intended to buy.
Provided customers with supplements knowledge that could help them with future purchases.
Ensured that Whole Body department was looking its best by keeping supplements and body care faced.
Took part in inventory.
Wholefoods Market (Produce Team Member.
01/2010 to 04/2010
Produce Team MemberUnited Dairy Farmers – Harrison, OH,
Greeted customers and worked the sales floor.
Provided excellent customer service by assisting customers to find produce that they intended to purchase.
Provided customers with produce knowledge that could help them with future purchases.
Ensured that the produce department was always clean and stocked by constantly restocking produce.
Took part in inventory.
05/2008 to 07/2009
CashierOllie's Bargain Outlet – Amarillo, TX,
Provided customers with excellent customer service by ringing and bagging their groceries.
Assisted customers if they needed help finding a particular product.
Ensured that customers received the correct amount of change back when they paid with cash.
Counted my till at the end of my shift.
Worked with a POS System.
09/2006 to 01/2008
Sales Associate/CashierTarget Inc – City, STATE,
Assisted customers with any item that they were interested in buying by providing exceptional customer service.
Performed daily stock duties including shipment and receivables.
Ensured that the sales floor looked organized and was accessible for customers.
Checked customers out at the cash register.
Education
Expected in 2015
Associates Degree: Criminal Justice Borough Borough Manhattan Community College - New York, NY GPA:
Criminal Justice
Expected in 2008
High School Diploma: Business Danbury High School - Danbury, CT GPA:
Expected in
Certificate in Business Management: - , GPA:
Languages
Bilingual in English and Spanish.
Skills
Adobe, Photoshop, Business Management, cash register, cashier, closing, customer-relations, Customer Service experience, excellent customer service, customer service, Drafting, English, fast, general manager, inventory, Market, Excel, Power Point, Publisher, Microsoft Word, organizational skills, POS, receiving, Sales, scheduling, Spanish, phone
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