Seeking a challenging position, where my experience and skills will contribute to the overall organization and
provide opportunities for my career growth. Routinely helped as many as 10+ customers each day in a high-
volume retail store. Process improvement and also created new departmental procedures manual. Assessed
organizational training needs
- Associate/Business
- Plans Retail
- Operations, Visuals
- Air Conditioning/Heating Training
- Inventory Control Procedures
- Cash Handling
- Barcode Scanning Shipping & Receiving
- MAC & PC Expert
Charlotte, NC, 08/2015 - Current
- Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified,
- Stocking shelves, and helping customers place orders. Works in stores, warehouses, stockrooms, and other storage facilities.
- May involve heavy lifting.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
Hagerstown, MD, 09/2013 - 06/2015
- Responsible for setting the example of and "ideal" retail store Sales Associate.
- Assisting the store management team with store operations, visuals.
- Interacting with customers to help with wants and needs for purchases.
- Ensuring an outstanding customer service experience.
- Opened and closed section, including counting, opening and closing cash registers and creating staff assignments.
- This role is a development opportunity in the preparation for management position.
City, STATE, 06/2012 - 06/2013
- Maintained accurate stock records and schedules.
- Unloaded, picked, staged and loaded products for shipping.
- Received and processed cash and credit payments for in store purchases.
- Shared product knowledge with.
- customers while making personal recommendations.
- Created new processes and systems for increasing customer.
- service satisfaction.
City, STATE, 08/2011 - 05/2012
- Was in charge of managing and administering youth and community projects.
- resources assessing the needs of young people, planning and delivering programs related to areas such as health, fitness, drugs, gangs, violence, relationships and bullying regularly.
- monitoring and reviewing the quality of the local youth work, provision.
- running art-based activities, community/environmental projects, residential activities, outdoor education and sporting events.
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Resume Overview
School Attended
- Automotive High School
Job Titles Held:
- Stock Associate
- Sales Lead
- Stock/Sales Associate
- Youth Adviser
Degrees
- High School Diploma
- Coursework In Automotive Engine Repair Coursework In Heating & Air Conditioning Business Classes
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