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Stay at Home Parent Resume Example

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STAY AT HOME PARENT
Summary

Enthusiastic, knowledgeable, and goal oriented Receptionist skilled in customer support and service. Bringing years of customer service and secretarial experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Administrative assistance
  • Conflict management
  • Experience in leadership
  • Relationship building
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Multitasking and prioritization
  • Professional and polished presentation
  • Technologically savvy
  • Service-oriented mindset
  • Data entry
  • Flexible
  • Customer assistance and interaction
  • Appointment confirmation
  • Prioritization and time management
  • Confidentiality understanding
  • Schedule management
  • Invoicing and billing
  • Scheduling and calendar management
  • Credit card payment processing
  • Inbound and outbound calling
  • High-energy attitude
  • Customer relations
Experience
Stay at Home Parent , N/A, February 2018-CurrentRiver Falls , WI

-Managed and followed daily schedules and routines as a parent of 4 children.

-Scheduled and Maintained schedules for all extra curricular activities, doctor appointments, Etc.

-Managed household duties, daily cleaning routines, meal planning and preparing, in a very fast paced, and at times stressful, fun, busy environment.

- Served on the board of The Greenwood elementary PTO as secretary and treasurer for 3 consecutive years, maintaining and recording information, scheduling fund raising events, and keeping track of all finances, and purchases.

Front Desk Associate, Fantastic Sam's , January 2016-January 2018Hudson, WI
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Responded to inquiries and stylists requests made online, by phone or email.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Worked with clients and stylists to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Answered more than 25+ phone calls per day to share business information, resolve concerns and process new client appointments.
  • Balanced accounts and conducted daily audits to keep bookkeeping current.
  • Contacted customers and guests to confirm appointments.
  • Answered the phone and emails to make appointments and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Fielded customer complaints and rectified issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Restaurant Front of House Manager, Tumbleweed bar and grill, January 2012-October 2015Wooster, OH
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Handled guest complaints quickly using conflict resolution and understanding, maintaining positive dining experience for everyone.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Enforced employee image and grooming standards.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Coached and developed team members to support employee growth and development.
  • Partnered with management team, staff, and guests to identify new ways to improve restaurant service.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Delegated tasks to front of house employees to maintain optimal workflow.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Interviewed, hired and trained new employees.
Education and Training
High School DiplomaTriway High School, , WoosterOHJune 2007
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Resume Overview

Companies Worked For:

  • N/A
  • Fantastic Sam's
  • Tumbleweed bar and grill

School Attended

  • Triway High School

Job Titles Held:

  • Stay at Home Parent
  • Front Desk Associate
  • Restaurant Front of House Manager

Degrees

  • High School Diploma

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