(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

My name is Jessica Claire. I’m an enthusiastic individual with superior skills in working in both team-based and independent capacities. I attended Ashworth College to become a Transcriptionist. I’m able to offer well-developed skills in customer service and editing. I‘m an entry-level Transcriptionist with a well-established knowledge of grammar, syntax and spelling. I’m able to remain calm and focused even under pressure. I’m looking to bring further success to your company through a well-developed skill set and a proactive demeanor. I’m motivated to apply my education and transcription abilities to enhance your company. I’m also eager to learn new skills and advance knowledge with hands-on experience.

I can bring a strong work ethic and excellent organizational skills to any setting. I am hardworking and reliable, along with the ability to project a cheerful and upbeat professional work environment. I can remain calm and composed in stressful situations, and I’m capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I am dedicated and practice outside-the-box strategic thinking with expertise in conflict resolution, time management, document control and leadership. I’m highly organized and systematic in resolving data issues and completing uploads. I practice good problem-solving and decision-making abilities. I exhibit quick typing skills. I possess an expertise at coordinating and completing projects with minimal supervision. I’m proficient in Windows and Apple operating systems.

  • Ability to type over 60 WPM
  • Transcription schooling
  • Proficient with Microsoft and Apple operating systems
  • Verifying data accuracy
  • Data transcription
  • Filing and data archiving
  • Advanced clerical knowledge
  • Error identification
  • Spreadsheet management
  • Meticulous attention to detail
  • Resourceful
  • Strong problem solver
  • Critical thinker
  • Process improvements
  • Time management
  • Understands grammar
  • Strong interpersonal skills
  • Excellent communication skills
  • Pleasant demeanor
  • Customer service-oriented
  • Quality assurance
  • Advanced MS Office Suite knowledge
  • Document quality
  • Legal concepts understanding
  • Technical expertise
  • Electronic Medical Record (EMR) software
  • Good written communication
  • HIPAA requirements
  • Maintains strict confidentiality
  • Team player with positive attitude
Education and Training
Hempfield High School Landisville, PA Expected in 06/2005 High School Diploma : - GPA :
Ashworth College Norcross, GA Expected in 02/2017 Medical Transcriptions : Medical Transcription - GPA :
  • Completed coursework in Medical Transcription
  • Completed professional development in the course.
Roche Bros - Stay-at-Home Mother
Natick, MA, 04/2005 - Current
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Checked mail, shopped for groceries and handled bill payments.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Kept children safe and secure at all times.
  • Enforced rules to teach manners and maintain safe environment.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Assisted children by checking homework, quizzing on various subjects and helping with studies.
  • Coordinated after-school activities and transportation for children for practices and events.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Regulated children's schedules to balance rest, learning and play.
  • Promoted good behaviors by using positive reinforcement methods.
  • Modeled appropriate social behaviors and encouraged concern for others.
Turkey Hill Minit Markets - Customer Service Cashier
City, STATE, 09/2008 - 12/2010
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Restocked coolers and shelve with silverware, straws, napkins and condiments.
  • Stayed up to date on current item discounts to support promotions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Redeemed coupons and cross-sold products.
  • Helped customers find specific products, answering questions and offering advice.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Answered phone calls to assist customers with questions and orders.
Motherhood Maternity - Retail Customer Sales Associate
City, STATE, 11/2004 - 02/2006
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

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resume Strength

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Resume Overview

School Attended

  • Hempfield High School
  • Ashworth College

Job Titles Held:

  • Stay-at-Home Mother
  • Customer Service Cashier
  • Retail Customer Sales Associate


  • High School Diploma
  • Medical Transcriptions

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