My name is Jessica Claire. I’m an enthusiastic individual with superior skills in working in both team-based and independent capacities. I attended Ashworth College to become a Transcriptionist. I’m able to offer well-developed skills in customer service and editing. I‘m an entry-level Transcriptionist with a well-established knowledge of grammar, syntax and spelling. I’m able to remain calm and focused even under pressure. I’m looking to bring further success to your company through a well-developed skill set and a proactive demeanor. I’m motivated to apply my education and transcription abilities to enhance your company. I’m also eager to learn new skills and advance knowledge with hands-on experience.
I can bring a strong work ethic and excellent organizational skills to any setting. I am hardworking and reliable, along with the ability to project a cheerful and upbeat professional work environment. I can remain calm and composed in stressful situations, and I’m capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I am dedicated and practice outside-the-box strategic thinking with expertise in conflict resolution, time management, document control and leadership. I’m highly organized and systematic in resolving data issues and completing uploads. I practice good problem-solving and decision-making abilities. I exhibit quick typing skills. I possess an expertise at coordinating and completing projects with minimal supervision. I’m proficient in Windows and Apple operating systems.
- Ability to type over 60 WPM
- Transcription schooling
- Proficient with Microsoft and Apple operating systems
- Verifying data accuracy
- Data transcription
- Filing and data archiving
- Advanced clerical knowledge
- Error identification
- Spreadsheet management
- Meticulous attention to detail
- Resourceful
- Strong problem solver
- Critical thinker
- Process improvements
- Time management
- Understands grammar
- Strong interpersonal skills
- Excellent communication skills
- Pleasant demeanor
- Customer service-oriented
- Quality assurance
- Advanced MS Office Suite knowledge
- Document quality
- Legal concepts understanding
- Technical expertise
- Electronic Medical Record (EMR) software
- Good written communication
- HIPAA requirements
- Maintains strict confidentiality
- Team player with positive attitude
- Completed coursework in Medical Transcription
- Completed professional development in the course.
Natick, MA, 04/2005 - Current
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
- Checked mail, shopped for groceries and handled bill payments.
- Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Kept children safe and secure at all times.
- Enforced rules to teach manners and maintain safe environment.
- Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Assisted children by checking homework, quizzing on various subjects and helping with studies.
- Coordinated after-school activities and transportation for children for practices and events.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Regulated children's schedules to balance rest, learning and play.
- Promoted good behaviors by using positive reinforcement methods.
- Modeled appropriate social behaviors and encouraged concern for others.
City, STATE, 09/2008 - 12/2010
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Restocked coolers and shelve with silverware, straws, napkins and condiments.
- Stayed up to date on current item discounts to support promotions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Welcomed customers, offering assistance to help find necessary store items.
- Redeemed coupons and cross-sold products.
- Helped customers find specific products, answering questions and offering advice.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Answered phone calls to assist customers with questions and orders.
City, STATE, 11/2004 - 02/2006
- Recommended optimal merchandise based on customer needs and desires.
- Educated customers on product and service offerings.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended merchandise to customers based on needs and preferences.
- Used cash register system to ring up customer purchases, process payments and issue receipts.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Resume Overview
School Attended
- Hempfield High School
- Ashworth College
Job Titles Held:
- Stay-at-Home Mother
- Customer Service Cashier
- Retail Customer Sales Associate
Degrees
- High School Diploma
- Medical Transcriptions
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