Stay At Home Mom/Daycare Provider Resume Example Company Name

STAY AT HOME MOM/DAYCARE PROVIDER

Summary

Experience in fast paced customer service setting, child care, and organization.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Dedicated team player
Understands grammar
Strong problem solver
Customer relations
Approachable
Excellent communication skills

Punctual
Mother of 3
Positive and cheerful
Socialization techniques
Reliable
Organized

Experience

Stay at Home Mom/Daycare ProviderCompany Name | City, State | Jan 2015-Current

Balanced schedules to provide optimal rest, play and educational periods.
Recorded information about behavior, food served and medications administered.
Discussed new developments, misbehavior and concerns with parents or guardians.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Secured indoor and outdoor premises to protect children under care.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Enforced rules to teach manners and maintain safe environment.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Led children in tidying up, hand washing and clearing the table to teach responsibility.

Answering Service OperatorCompany Name | City, State | Jun 2010-Jan 2015

Maintained excellent customer satisfaction through polite, calm demeanor.
Fielded incoming calls, answered questions, and transferred calls both internally and externally, as needed.
Used private program to log, manage, and record calls.
Transcribed and forwarded customer messages to client they were calling.
Answered each call within one ring to minimize wait times.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Completed connections between callers, departments and professionals.
Answered up to 500 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Developed strong professional relationships with employees and clients through effective customer service skills.
Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
Trained newly hired phone operators to use phone system and private program.
Conducted directory searches for employees and customers to locate phone numbers, business addresses and other basic information.
Gathered monthly on call schedules for all clients and input the info into our system in an organized manor.

Assistant Store Manager in TrainingCompany Name | City, State | Jun 2006-May 2010

Engaged professionally with employees and customers to build rapport and nurture relationships.
Identified and solved complex strategy problems to drive organizational goals.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Identified sales opportunities by analyzing incident rate reports and increasing sales by 50%.
Evaluated financial statements and sales reports to monitor production performance to devise solutions for improvement and cost reduction.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Generated daily operational and sales reports for corrective action or continuous improvement.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Generated reports detailing project information and predictions.
Managed scheduling for 29 employees to optimize productivity.
Built and maintained loyal, long-term customer relationships through effective account management and incentives.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Supervised performance of 29 workers with goals of improving productivity, efficiency and cost savings.
Oversaw 29 staff by training and mentoring.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

Shift LeaderCompany Name | City, State | May 2004-Jun 2006

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Mentored and supported new employees to maximize team performance.
Cross-trained in every store role to maximize operational knowledge.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Trained and supervised staff members.
Helped employees operate productively and stay on task to meet business and customer needs.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.

Education and Training

High School DiplomaGreat Bend High School | | City, State | May 2006

Resume Overview

School Attended

Great Bend High School

Job Titles Held:

Stay at Home Mom/Daycare Provider
Answering Service Operator
Assistant Store Manager in Training
Shift Leader

Degrees

High School Diploma

Stay at Home Mom/Daycare Provider Resume Example

Resume Score: 80%

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