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Stay at Home Mom/Daycare Provider Resume Example

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STAY AT HOME MOM/DAYCARE PROVIDER
Summary

Experience in fast paced customer service setting, child care, and organization.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Dedicated team player
  • Understands grammar
  • Strong problem solver
  • Customer relations
  • Approachable
  • Excellent communication skills
  • Punctual
  • Mother of 3
  • Positive and cheerful
  • Socialization techniques
  • Reliable
  • Organized
Experience
Stay at Home Mom/Daycare ProviderKootenai Medical Center | Clarkston , WA | Jan 2015-Current
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Recorded information about behavior, food served and medications administered.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children under care.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Enforced rules to teach manners and maintain safe environment.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Led children in tidying up, hand washing and clearing the table to teach responsibility.
Answering Service OperatorLeslie's Pool Supplies | College Station , TX | Jun 2010-Jan 2015
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Fielded incoming calls, answered questions, and transferred calls both internally and externally, as needed.
  • Used private program to log, manage, and record calls.
  • Transcribed and forwarded customer messages to client they were calling.
  • Answered each call within one ring to minimize wait times.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Answered up to 500 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
  • Trained newly hired phone operators to use phone system and private program.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and other basic information.
  • Gathered monthly on call schedules for all clients and input the info into our system in an organized manor.
Assistant Store Manager in TrainingLonza Group Ag | Mapleton , IL | Jun 2006-May 2010
  • Engaged professionally with employees and customers to build rapport and nurture relationships.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Identified sales opportunities by analyzing incident rate reports and increasing sales by 50%.
  • Evaluated financial statements and sales reports to monitor production performance to devise solutions for improvement and cost reduction.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Generated reports detailing project information and predictions.
  • Managed scheduling for 29 employees to optimize productivity.
  • Built and maintained loyal, long-term customer relationships through effective account management and incentives.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Supervised performance of 29 workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw 29 staff by training and mentoring.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Shift LeaderPizza Hut | City , STATE | May 2004-Jun 2006
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Trained and supervised staff members.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Education and Training
High School DiplomaGreat Bend High School | | City, State | May 2006
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Great Bend High School

Job Titles Held:

  • Stay at Home Mom/Daycare Provider
  • Answering Service Operator
  • Assistant Store Manager in Training
  • Shift Leader

Degrees

  • High School Diploma

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