Stay at Home Mom/Daycare Provider Resume Example
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STAY AT HOME MOM/DAYCARE PROVIDER
Summary
Experience in fast paced customer service setting, child care, and organization.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Stay at Home Mom/Daycare ProviderKootenai Medical Center | Clarkston , WA | Jan 2015-Current
- Balanced schedules to provide optimal rest, play and educational periods.
- Recorded information about behavior, food served and medications administered.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children under care.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Enforced rules to teach manners and maintain safe environment.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Led children in tidying up, hand washing and clearing the table to teach responsibility.
Answering Service OperatorLeslie's Pool Supplies | College Station , TX | Jun 2010-Jan 2015
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Fielded incoming calls, answered questions, and transferred calls both internally and externally, as needed.
- Used private program to log, manage, and record calls.
- Transcribed and forwarded customer messages to client they were calling.
- Answered each call within one ring to minimize wait times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Answered up to 500 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
- Trained newly hired phone operators to use phone system and private program.
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and other basic information.
- Gathered monthly on call schedules for all clients and input the info into our system in an organized manor.
Assistant Store Manager in TrainingLonza Group Ag | Mapleton , IL | Jun 2006-May 2010
- Engaged professionally with employees and customers to build rapport and nurture relationships.
- Identified and solved complex strategy problems to drive organizational goals.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Identified sales opportunities by analyzing incident rate reports and increasing sales by 50%.
- Evaluated financial statements and sales reports to monitor production performance to devise solutions for improvement and cost reduction.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Generated reports detailing project information and predictions.
- Managed scheduling for 29 employees to optimize productivity.
- Built and maintained loyal, long-term customer relationships through effective account management and incentives.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Supervised performance of 29 workers with goals of improving productivity, efficiency and cost savings.
- Oversaw 29 staff by training and mentoring.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Shift LeaderPizza Hut | City , STATE | May 2004-Jun 2006
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Mentored and supported new employees to maximize team performance.
- Cross-trained in every store role to maximize operational knowledge.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Trained and supervised staff members.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Education and Training
High School DiplomaGreat Bend High School | | City, State | May 2006
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Resume Overview
School Attended
- Great Bend High School
Job Titles Held:
- Stay at Home Mom/Daycare Provider
- Answering Service Operator
- Assistant Store Manager in Training
- Shift Leader
Degrees
- High School Diploma
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