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Stay at Home Mom Resume Example

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STAY AT HOME MOM
Summary

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Skills
  • Call center operations
  • Training and development
  • Customer communications
  • Call center experience
  • Quality assurance controls
  • System documentation
  • Data gathering
  • Call controlling
  • Quality control
  • Quality assurance optimization
  • Inbound phone call management
  • Resolving issues
  • Professional telephone voice
  • Call control skills
  • Account updating
  • Interpersonal skills
  • Data entry
  • Providing customer support
  • Technical troubleshooting
  • Training experience
  • Communicating with clients
  • Payment processing
Experience
Stay at Home Mom
City, StateCompany Name/Jun 2015 to Current
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Used library and scholarly databases to locate reliable resources.
  • Developed and implemented study protocols to gather required data and support research objectives.
  • Contributed to development, planning and completion of project initiatives.
Call Center Representative
City, StateCompany Name/Dec 2013 to Jun 2016
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Completed up to [Number] outgoing calls per day according to assigned call list.
  • Delivered customer support to [Number] callers each [Timeframe].
  • Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Accurately documented calls and caller information in [Type] software and made updates to data as needed.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Landscape Laborer
City, StateCompany Name/May 2013 to Nov 2013
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shapes.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Exceeded specific team goals while partnering with employees to share and implement best practices.
  • Eliminated undesirable weeds and pests by physically removing problems or applying chemicals.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Completed finishing work such as trimming around trees and bushes.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Installed ponds, rock gardens and irrigation systems.
  • Mowed and edged lawns and flowerbeds using [Tool] and [Tool].
  • Planted flowers, bushes, shrubs, trees and grass.
  • Leveraged hand-held tools to maintain green spaces.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
Certified Nurse's Assistant
City, StateCompany Name/Dec 2007 to Jun 2012
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices and [Type] equipment to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Administered personal nursing assistance in pre- and post-operative situations.
Education and Training
High School DiplomaBruning-Davenport High SchoolApr 2001City, State
Some College (No Degree): Got My CNA Liscense Through ThemHastings CollegeCity, State
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Resume Overview

School Attended

  • Bruning-Davenport High School
  • Hastings College

Job Titles Held:

  • Stay at Home Mom
  • Call Center Representative
  • Landscape Laborer
  • Certified Nurse's Assistant

Degrees

  • High School Diploma
    Some College (No Degree) : Got My CNA Liscense Through Them

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