Stay at Home Mom Resume Example
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STAY AT HOME MOM
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Skills
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Experience
Stay at Home Mom
Witcher , OKOklahoma Employees Credit Union/Jun 2015 to Current
Witcher , OKOklahoma Employees Credit Union/Jun 2015 to Current
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
- Obtained and organized files and research papers to make important documents easier to find.
- Used library and scholarly databases to locate reliable resources.
- Developed and implemented study protocols to gather required data and support research objectives.
- Contributed to development, planning and completion of project initiatives.
Call Center Representative
Dallas , TXAlliance Aviation Services Limited/Dec 2013 to Jun 2016
Dallas , TXAlliance Aviation Services Limited/Dec 2013 to Jun 2016
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
- Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
- Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
- Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
- Documented conversations with customers to track requests, problems and solutions.
- Completed up to [Number] outgoing calls per day according to assigned call list.
- Delivered customer support to [Number] callers each [Timeframe].
- Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Accurately documented calls and caller information in [Type] software and made updates to data as needed.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Landscape Laborer
City , STATEAlpine Winds Landscaping/May 2013 to Nov 2013
City , STATEAlpine Winds Landscaping/May 2013 to Nov 2013
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shapes.
- Applied weed and pest control chemicals to protect customer lawns.
- Removed and properly disposed of debris to maintain worksite safety.
- Exceeded specific team goals while partnering with employees to share and implement best practices.
- Eliminated undesirable weeds and pests by physically removing problems or applying chemicals.
- Removed poison ivy and other harmful plants while wearing protective gear.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Completed finishing work such as trimming around trees and bushes.
- Operated landscaping equipment to maintain grounds and remove trees.
- Installed ponds, rock gardens and irrigation systems.
- Mowed and edged lawns and flowerbeds using [Tool] and [Tool].
- Planted flowers, bushes, shrubs, trees and grass.
- Leveraged hand-held tools to maintain green spaces.
- Operated and maintained basic landscaping equipment and vehicles.
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
Certified Nurse's Assistant
City , STATEHome Health Care Crystal Care/Dec 2007 to Jun 2012
City , STATEHome Health Care Crystal Care/Dec 2007 to Jun 2012
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Used mobility devices and [Type] equipment to transport patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Administered personal nursing assistance in pre- and post-operative situations.
Education and Training
High School DiplomaBruning-Davenport High SchoolApr 2001City, State
Some College (No Degree): Got My CNA Liscense Through ThemHastings CollegeCity, State
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Resume Overview
School Attended
- Bruning-Davenport High School
- Hastings College
Job Titles Held:
- Stay at Home Mom
- Call Center Representative
- Landscape Laborer
- Certified Nurse's Assistant
Degrees
- High School Diploma
Some College (No Degree) : Got My CNA Liscense Through Them
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