Stay at Home Mom Resume Example

• Contributed to team efforts by successfully accomplishing $[Number] in daily sales goals.
• Made appointments with interested customers according to schedule availability.
• Responded to questions with knowledgeable responses.
• Maintained and recorded customer information in database.
• Resolved customer complaints by escalating calls to the proper department.
• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Handled inbound telephone calls from interested customers.
• Set up new accounts and listed personal, demographic and payment information in the system.
• Collaborated with management to resolve concerns and problem calls.
• Trained new hires and led team of [Number] telemarketers.
• Helped new telemarketers learn best practices, communication strategies and performance standards.
• Performed clerical and administrative duties like taking messages and transferring calls.
• Gave information about available products and services including membership details and purchase advantages.
• Proficient at computer dialing and computer software.

• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Keeping a positive and upbeat while dealing with the customers correcting any mistakes, counting down money drawers at the end of the day to ensure they match the daily printout of sales for the day.

. Helped customers by taking there order and money and maintaing a good positive attuide counting down money drawers at the end of the night to make sure they matching daily cash print outs.

• Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Worked closely with front-end staff to assist customers.
• Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
• Trained new team members in cash register operation, stock procedures and customer service.
• Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
• Troubleshot and resolved issues with cash registers, card scanners and printers.