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Stay At Home Dad Resume Example

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STAY AT HOME DAD
Summary

I have over 5 years customer service and call center experience. During that time I also assisted with the training of new hire employees, was a Subject Matter Expert on a release of a new systems database and assisted on project management jobs. 

Highlights
  • Team Player
  • Excellent communication skills and multi-tasking skills developed from previous experiences
  • Excellent Leadership skills, with the ability to take action in tasks when required

  • Admirable work ethic
  • Flexible, reliable and dependable hard-worker
  • Motivated self starter with a strong desire to learn
  • Strong knowledge of Microsoft Office (Word, Access, Powerpoint, Outlook and Excel)
Accomplishments

Showed a 6.3% reduction within 3 months of working with project management to analyze data and find ways to help providers reduce their call volume. 

 

Was a Subject Matter Expert responsible for training and coach employees to use a new system database. 

 

Had a 100% graduation rate while assisting in the training classes of new hire employees. 

Experience
Stay At Home Dad, 07/2011 - Current

I handle primary child care duties as well as design and implement household operation procedures. I supervise, train and manage children and their needs. I also handle all bookkeeping and finance managing for the home. 

Provider Phone Representative/Call Coach/Project Management, 08/2007 - 07/2011NA - City , STATE

I provided customer service to both physicians offices and hospitals by assisting with questions regarding claims and benefit inquiries for patients. I also helped support the training staff with new hire classes which included daily analysis of performance data, writing and presenting weekly performance ratings, performing weekly evaluations, writing and implementing coaching plans based on individual need, taking escalated call and helping the trainees with on the job training. I was also a Subject Matter Expert for the roll out of a new data system and was responsible for the training and development of other employees. I also would research and make call backs to the provider for issues that were escalated for issue resolution. I also assisted project management with an initiative to reduce inbound call volume from providers. I would analyze call data to determine the reasons for calls and write up and present plans to the providers to help them reduce call volume. 

Sales Manager - Telemarketing Division, 02/2005 - 06/2007United Healthcare - City , STATE

I generated leads by cold calling and making business to business calls to realtors. I managed a team of nine telemarketers making sure they maintained a required number of leads per hour. I would also pre screen loan applications before passing them on to a loan officer. 

Education
2005Tech Skills - City, State, USA+ CertificationComputers
2002Harford Community College - City, State, USGeneral
2001Walkersville Family School - City, State, USHigh School DiplomaGeneral Studies
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Tech Skills
  • Harford Community College
  • Walkersville Family School

Job Titles Held:

  • Stay At Home Dad
  • Provider Phone Representative/Call Coach/Project Management
  • Sales Manager - Telemarketing Division

Degrees

  • A+ Certification Computers
    General
    High School Diploma General Studies

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