Stay At Home Dad Resume Example

I provided customer service to both physicians offices and hospitals by assisting with questions regarding claims and benefit inquiries for patients. I also helped support the training staff with new hire classes which included daily analysis of performance data, writing and presenting weekly performance ratings, performing weekly evaluations, writing and implementing coaching plans based on individual need, taking escalated call and helping the trainees with on the job training. I was also a Subject Matter Expert for the roll out of a new data system and was responsible for the training and development of other employees. I also would research and make call backs to the provider for issues that were escalated for issue resolution. I also assisted project management with an initiative to reduce inbound call volume from providers. I would analyze call data to determine the reasons for calls and write up and present plans to the providers to help them reduce call volume. 

I generated leads by cold calling and making business to business calls to realtors. I managed a team of nine telemarketers making sure they maintained a required number of leads per hour. I would also pre screen loan applications before passing them on to a loan officer.