I have over 5 years customer service and call center experience. During that time I also assisted with the training of new hire employees, was a Subject Matter Expert on a release of a new systems database and assisted on project management jobs.
Showed a 6.3% reduction within 3 months of working with project management to analyze data and find ways to help providers reduce their call volume.
Was a Subject Matter Expert responsible for training and coach employees to use a new system database.
Had a 100% graduation rate while assisting in the training classes of new hire employees.
I handle primary child care duties as well as design and implement household operation procedures. I supervise, train and manage children and their needs. I also handle all bookkeeping and finance managing for the home.
I provided customer service to both physicians offices and hospitals by assisting with questions regarding claims and benefit inquiries for patients. I also helped support the training staff with new hire classes which included daily analysis of performance data, writing and presenting weekly performance ratings, performing weekly evaluations, writing and implementing coaching plans based on individual need, taking escalated call and helping the trainees with on the job training. I was also a Subject Matter Expert for the roll out of a new data system and was responsible for the training and development of other employees. I also would research and make call backs to the provider for issues that were escalated for issue resolution. I also assisted project management with an initiative to reduce inbound call volume from providers. I would analyze call data to determine the reasons for calls and write up and present plans to the providers to help them reduce call volume.
I generated leads by cold calling and making business to business calls to realtors. I managed a team of nine telemarketers making sure they maintained a required number of leads per hour. I would also pre screen loan applications before passing them on to a loan officer.
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