Retail Manager who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Experienced Retail Manager professional with strong leadership and relationship-building skills.
Analytical problem solver
Positive and upbeat
Fluent in Spanish.
Station Specialist (Lead), 03/2016 to Current Stitch Fix – Bethlehem, PA
Demonstrate and model the companies values and expectations.
Assist in managing operational flow of the department by making the appropriate decisions to help the team succeed.
Support the management team by meeting daily goals in all aspects of the Outbound operation.
Leads a team of 10-15 people at a time.
Trains, gives affirmative feedback to associates and ensures they have what they need to be their best selves.
Help other departments in the warehouse, when needed.
Supervisor, 06/2015 to 03/2016 Pet Supplies Plus – Whitehall, PA
Lead the team through proper opening and closing procedures.
Supervise a sales team of 8-10 associates.
To deliver exceptional service to customers by anticipating needs, providing informative advice to assist with purchasing decisions, and promoting a fun shopping environment.
Assist in communicating team results and delegating tasks, learns and performs
back office procedures to comply with standards and expectations.
Communicate opportunities to improve customer engagement and team member performance to store Manager.
Assistant Manager, 08/2012 to 07/2014 Skechers – Tannersville, PA
Manage a total of 10-12 associates at a time.
Responsible for unloading and tracking the stores inventory.
Achieve sales goals and service performance required daily.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Establish operational objectives and work plans and delegated assignments to other associates.
Perform daily operational functions including opening and closing the store.
Stock Lead, 11/2010 to 09/2013 Calvin Klein – Tannersville, PA
Stock and replenished merchandise according to store merchandising layouts.
Price merchandise, stock shelves and take inventory of supplies.
Clean and organize the store, including the checkout desk and displays.
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Companies Worked For:
Pet Supplies Plus
Monroe Tech Institute
Job Titles Held:
Station Specialist (Lead)
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