Logical Customer service with 5 years of experience. Skilled with training in Computer use and data entry. Solutions-oriented with commitment to long-term accuracy and efficiency.
Fantastic at problem-solving and verifying information. Excellent reputation for improving customer satisfaction.
Trained in project and time management with extensive knowledge of Computer skills and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5-year background maintaining customer satisfaction and contributing to diverse company’s success. Proficient in Apple and Microsoft.
Competent Employee driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 7 staff members.
Skills
Customer Needs Assessment
Customer service
Organization
Microsoft Office
Basic math
Supervision
Teamwork
Recordkeeping skills
Compassion
Good listening skills
Relationship-Building
Detail-oriented
Mail handling
Responsible
Interpersonal Communication
Workplace Safety
Federal Guideline Proficiency
Problem-solving skills
Cultural awareness
Training & Development
Safety and compliance
Customer Relations
Diagnostics and troubleshooting
First Aid/CPR
Computer skills
Organization and Time management
Critical thinking
Work History
State Mvd Clerk, 09/2019 - 08/2020 Carlyle Group Inc. – Washington, DC,
Monitored customers for signs of security concerns and escalated issues to management.
Discussed Service with customers, outlined restrictions and educated on policies.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Completed sales in excess of $2000 with near-zero error rate using POS system.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers by answering questions and fulfilling requests.
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Completed troubleshooting of malfunctions and diagnosed issues.
Completed 100+ jobs each day with superior quality and efficiency.
Requested official identification for Title purchases and verified details, consistently meeting strict legal standards.
Learned Federal and State regulations and provided backup at key times.
Served needs of more than 100 customers in busy Very environment.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Conducted inventory counts by adding each title in stock and documenting in System.
Researched State rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.
Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
Highlighted values and educated clients on Laws, Titles and License financial products.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
Managed $Numerous in client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized documentation plan.
Completed over 100 certificates to ensure compliance with relevant regulations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained excellent attendance record, consistently arriving to work on time.
Identified issues, analyzed information and provided solutions to problems.
Proved successful working within tight deadlines and fast-paced atmosphere.
Developed team communications and information for meetings.
Exceeded goals through effective task prioritization and great work ethic.
Demonstrated respect, friendliness and willingness to help wherever needed.
Conducted research, gathered information from multiple sources and presented results.
Makeup Advisor, 10/2018 - 03/2019 Ulta Beauty – City, STATE,
Scheduled onsite and offsite makeup appointments for clientele.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Performed full makeup applications to 300 clients per week.
Conducted makeup classes for group of 5 students.
Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Professionally applied makeup to 30 clients per month for outings, proms, weddings, funerals and other special occasions and events.
Maintained sales goal of $1000 per day.
Applied makeup in accordance with clothing style.
Styled numerous people for events including hair, makeup and nails.
Created marketing advertisements for Makeup to increase sales by 50%.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Processed payments by entering sales in register.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Provided Product or Service by Action for gorgeous results.
Maintained regular client list of up to 20 repeat customers while handling 50 walk-in clients daily.
Styled hair for many large events such as annual fashion shows and special hair expos.
Accumulated 20+ clients weekly through one-on-one, personal service.
Booked over 30 daily customer appointments in Computers.
Kept detailed records of customer information and services provided to increase return customers .
Increased return customers.
Provided 50 daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Created memorable customer experiences by including special services.
Sanitized and organized station and tools.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 50 daily customers.
Maintained Number repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Product sales by Number%.
Introduced Technique to salon to modernize and streamline Service procedures.
Offered highly skilled and diverse salon services to over Number daily customers, including cuts, color services and extensions.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Introduced salon to alternative hair therapies involving natural products to bring in over Number new clients.
Increased salon profit by Number% through upselling Product and providing personalized care for return visitors.
Used scissors, trimmers, clippers, razors and brushes on over Number customers with Number% customer satisfaction rate.
Performed Number daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Provided Number daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Increased return customers by Number% through cutting, coloring and styling clients' hair with precision.
Booked over Number daily customer appointments in Software.
Styled hair for Number large events such as annual fashion shows and special hair expos over Timeframe.
Maintained regular client list of up to Number repeat customers while handling Number walk-in clients daily.
Manager, 11/2017 - 10/2018 Jimmy John's – City, STATE,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Conducted monthly inventories of raw materials and components on work floor.
Onboarded new employees, including training, mentoring and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Executed regular process updates to reduce discrepancies and enhance scheduling across Type calendars and programs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Recorded inventory sales into organization's weekly income report.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Used POS system to enter orders, process payments, and issue receipts.
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Quickly and accurately counted drawers at start and end of each shift.
Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Used time management and efficient cleaning methods to meet deadlines.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Delivered quality customer service to address urgent needs and cleaning requests.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Educated customers on promotions to enhance sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Buisness: Psychology, Expected in 05/2024 - San Juan College - Farmington, NM, GPA:
Highschool Grad: , Expected in 05/2018 - Farmington High - Farmington, NM, GPA:
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