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State Director Resume Example

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STATE DIRECTOR
Executive Profile
Innovative, customer-oriented healthcare administrator with background in Brain Injury and Substance Abuse Treatment of both short and long-term care settings.  Experience leading both inpatient and outpatient programs.  Strong background in operations management, quality assurance, case management and management principles and practices. Seeking a leadership role within an integrated delivery system.
Skill Highlights
  • Project Planning
  • Project Management
  • Team Building
  • Customer Service Oriented
  • Accomplished Leader:
  •  Quality Assurance
  • Strategic Planning
  • Licensing and Accreditation 
Core Accomplishments
Licensed Brain Injury Rehabilitation Programs in Pennsylvania and New Jersey.
Led Brain Injury Rehabilitation Programs in Pennsylvania and New Jersey through successful CARF accreditation for 15 years.
Professional Experience
September 2011
to
April 2014
Company NameCity, StateState Director
  • Developed and achieved financial and growth goals.
  • Strategically planned methods to achieve operational goals and targets.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Confidently managed the overall operation of rehabilitation services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
July 2005
to
July 2011
Company NameCity, StateVice President of Operations
  • Skillfully managed facility operations as a Vice President for a multi-million dollar healthcare company.
  • Confidently managed the overall operation of Brain Injury and co-occurring Substance Abuse rehabilitation services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified rehabilitation services to meet the legal, organizational and medical staff guidelines.
July 2003
to
July 2005
Company NameCity, StateProgram Director
  • Recruited, hired, trained and coached on average of 100 new employees per year.
  • Established and maintained systems that safely met residents' needs.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff.
July 1999
to
July 2003
Company NameCity, StateCase Manager
  • Managed medical, financial, family and social aspects of care for 25 individuals with traumatic brain injury and co-occurring substance use disorders.
  • Maintained medical, history and rehabilitation goals for the persons served.
  • Worked 1:1 with the individuals on my caseload to establish goals, objectives to achieve their goals and chart progress.
July 1996
to
July 1999
Company NameCity, StateCognitive Retraining Specialist
  • Led clinical team in delivering care services that promoted optimal resident health.
  • Worked directly with brain injured adults and adults with co-occurring substance abuse issues to achieve their maximum potentialthrough relearning cognitive skills lost as a result of a brain injury.
  • Participated in the interdisciplinary team and process.
  • Documented progress via individual rehabilitation plans.
December 1994
to
June 1996
Company NameCity, StateClinical Specialist
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Conducted behavior analysis with children with severe behavior disorders under the direction and supervision of physicians.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
Education
1994
West Virginia UniversityCity, StateBachelor of Arts: Psychology

Psychology

2018
Rutgers UniversityCity, State, USAMSW: Masters of Clinical Social Work
Skills

 Administrative, articulate, attention to detail, billing, budgeting, excellent communication, creative thinking, customer service, decision making, direction of staff, facility maintenance, facility management, financial management, team building, patient care, payroll, policies, problem solving, progress, project planning, quality assurance, rehabilitation services, risk management, safety, supervision, accreditation surveys, teamwork, treatment plans

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Resume Overview

School Attended

  • West Virginia University
  • Rutgers University

Job Titles Held:

  • State Director
  • Vice President of Operations
  • Program Director
  • Case Manager
  • Cognitive Retraining Specialist
  • Clinical Specialist

Degrees

  • Bachelor of Arts : Psychology
    MSW : Masters of Clinical Social Work

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