Staffing Supervisor Resume Example American Eagle Outfitters

STAFFING SUPERVISOR

Professional Summary

Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills

Scheduling
Office administration
Recruitment
Staff education and training

Supervision
Problem resolution
Customer service
Team building

Work History

09/2019 to CurrentStaffing SupervisorAmerican Eagle Outfitters | Tupelo, MS

Administered compensation, benefits and performance management systems and safety and recreation programs.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Recruited and screened qualified potential employees.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving product issues.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Exhibited excellent people skills during interaction with employees and customers.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Managed controllable P&L line items, including inventory, cash and payroll.
Completed daily paperwork and computer entry of sales data as established by management.
Answered questions about store policies and concerns to support positive customer experiences.

09/2018 to 02/2019Help Desk SpecialistRenasant Bank | Tupelo, MS

Demonstrated professionalism and courtesy with customers and employees while working to resolve complaints, problems or respond to questions.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Offered information across multiple different platforms to answer questions from bank employees and bank customers.
Oprated multiple different softwares at one time.
Managed to multi-task answering the phones, emails, and paperwork.

02/2017 to 02/2019Book SellerBarnes & Noble | Tupelo, Mississippi

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Answered product questions with up-to-date knowledge of sales and store promotions.
Supported efficient and timely replenishment of sales floor merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Applied interpersonal and communication skills to establish selling relationship with customers.
Processed information and merchandise through POS register system.
Assisted customers with locating and choosing merchandise in any store department.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and processed items sold by scanning barcodes.

08/2015 to 03/2016Sales AssociateCato | Fulton, Mississippi

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained organized, presentable merchandise to drive continuous sales.
Processed product returns and assisted customers with other selections.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

Education

05/2014High School DiplomaTishomingo County High School, Iuka, MS

Associate of Arts | English EducationNortheast Mississippi Community College, Booneville, MS

Resume Overview

Companies Worked For:

American Eagle Outfitters
Renasant Bank
Barnes & Noble
Cato

School Attended

Tishomingo County High School
Northeast Mississippi Community College

Job Titles Held:

Staffing Supervisor
Help Desk Specialist
Book Seller
Sales Associate

Degrees

05/2014 High School Diploma
Associate of Arts | English Education

Staffing Supervisor Resume Example

Resume Score: 80%

Resume Overview

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