Staffing Specialist resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I have worked in customer service for over 4 years now and I am looking to make my way up in the field. My main priority is satisfying the customer, making sure needs are met and acknowledge conversations in a professional/friendly manner. I am more then willing to learn/try new things to gain more experience and exceed high expectations. I am a very self-motivated person that is highly proficient in developing creative solutions and implementing objective decision making. I always maintain a positive attitude and work hard to build team relationship's. I am knowledgeable in financing, sales and marketing. My idea of success is based on integrity, exceptional customer service, efficiency and ambition.

  • Microsoft Word
  • Excel
  • Cisco
  • Smart Square
  • Laptop/desktop
  • Quick books
  • Internet browsers
  • Sabre System
  • Call center
  • Cisco
  • Credit
  • Customer service
  • Database
  • Debit
  • Internet browsers
  • Leadership
  • Excel
  • Microsoft Word
  • Multitasking
  • Fast Learner
  • Quick books
  • Phone
  • Time Management
  • Research and facts collecting
  • MS Office
  • Team building
  • Relationship development
  • Business operations
Education and Training
Penn Foster Highschool , Expected in 2018 Graduate : - GPA :
, Expected in Diploma : - GPA :
Bass Pro Shops - Staffing Specialist
Scarborough, ME, 11/2019 - 12/2020
  • Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Provided information and appropriate staff using the unit's staffing grids in compliance with hospital policies, the department manager's budget, and the staffing plan to appropriately staff the patient care units.
  • Frequent telephone calls, maintaining accurate and up-to-date records in OneStaff computer program.
  • Produced schedules in a timely manner and taking into consideration: existing block schedules/ patterns, work agreements, vacations, employee requests, workshops, holidays and budgeted needs.
  • Transfer LOA information into scheduling records.
  • Consults Human Resources, as appropriate, regarding questions and problems related to processing timecards.
  • Communicate/collaborate with charge nurse throughout shifts to maintain appropriate staffing and plan for the on-coming staffing shift requirements.
Revenue Group - Debt Collector
Ohio, IL, 12/2017 - 11/2019
  • Plan course of action to recover outstanding payments Locate and contact debtors to inquire of their payment status Negotiate payoff deadlines or payment plans Handle questions or complaints Investigate and resolve discrepancies Create trust relationships with debtors when possible to avoid future issues Update account status and database regularly Alert superiors of debtors unwilling or unable to pay when necessary Comply with requirements when legal action is unavoidable Keep track of assigned accounts to identify outstanding debts.
  • Processed payments over phone and set up recurring drafts.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Cache Creek Casino Resort - Server
Brooks, CA, 01/2016 - 11/2017
  • Accepting payments such as cash, credit/debit cards.
  • Returning accurate change and receipts.
  • Answering phone calls and questions.
  • Operating the computer system, writing down orders, offering deals and specials.
  • Interacting with guests, serving food/drinks on trays and keeping a clean section.
  • Side tasks such as rolling silverware, refilling ketchup bottles, restocking fridge, cutting fruit, sweeping sections, wiping and setting tables, stocking condiments etc.
  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
  • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
  • Keep kitchen staff informed by noting timing of meal progression
  • Provide welcoming phone greeting and following Guest ordering procedures
  • Convey menu information over the phone to Guests and give accurate estimate of delivery time
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Fill in for absent staff as needed

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Resume Overview

School Attended

  • Penn Foster Highschool

Job Titles Held:

  • Staffing Specialist
  • Debt Collector
  • Server


  • Graduate
  • Diploma

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