LiveCareer-Resume

staffing specialist resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Experienced Coordinator well-versed in documentation, reporting and data tracking. Talent for handling administrative aspects while going above and beyond requirements to satisfy customers, improve operations and increase quality of service and performance. Leveraging 7+ years' experience to take on dynamic new role.

Skills
  • Written/Verbal communication
  • Collaboration
  • Adaptability
  • Customer Service
  • Operations
  • Records Management
  • Data Entry
  • Interpersonal
  • Leadership
  • Critical Thinking
  • Interventional
  • Project Management
  • Administrative
  • Time Management
  • Documentation Review
  • Social Services
  • Relationship building
  • Referrals
  • Networking
  • Compassionate
  • Confidentiality
  • Solution Oriented
  • Report Preparation
Experience
Staffing Specialist, 02/2022 to Current
Comet SignsMesquite, TX,
  • Manage and process confidential HR files for all new employees
  • Maintain employment records using human resources management system software.
  • Monitor and evaluate the completion of employee background checks ensuring efficient turn around with accurate results relative to job requirements
  • Schedule and conduct new employee orientations.
  • Maintain current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Develop and implement recruiting strategies to meet current or anticipated staffing needs.
  • Administer applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Develop pool of candidates for up to 8 clients by collaborating with location Managers.
  • Source, qualify and conduct screening interviews with job candidates.
  • Analyze employment-related data and prepare reports.
  • Administer employee benefit plans.
  • Address harassment allegations, work complaints or other employee concerns.
Client Services Assistant, 02/2021 to 02/2022
Citigroup Inc.Key Biscayne, FL,
  • Supported R&P team by managing and reporting client spending to ensure Cooperative Agreement requirements were met.
  • Educated clients on financial services and resolved client inquiries regarding statement information and account balances.
  • Lead and coordinated finance meetings to review the spending of all enrolled clients.
  • Managed tracking and auditing of all R&P client spending to to identify issues and develop solutions.
  • Collaborated cross-functionally, remaining up-to-date on services and policies to inform clients.
  • Conducted intake orientation for all new refugee and asylee arrivals.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Maintained client relationships built on trust and listened to needs and pain points to provide strategic internal feedback.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
Branch Coordinator, 11/2016 to 02/2021
Ds Waters Of America, Inc.Bethlehem, PA,
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Adhered to strict financial controls by keeping funds secure and maintaining cash count records.
  • Coordinated preparation of internal audit materials and oversaw completion of year end task.
  • Planned work schedules to maintain adequate staffing levels and branch efficiency.
  • Demonstrated managerial support by acting as liaison between management and colleagues
  • Contributed to recruiting cycle of tellers and other branch colleagues.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Coached subordinates to encourage compliance with company policies and procedures through verbal, written and on-going review programs.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Customer Experience Coordinator, 05/2013 to 12/2016
Columbia UniversityNew York, NY,
  • Managed check-out operations and upheld high standards of customers service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
  • Trained and coached new associates in compliance with company standards.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Excelled in exceeding daily credit card application goals.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education and Training
Bachelor of Arts & Science: Public Relations Pathway, Expected in 05/2016 to Georgia State University - Atlanta, GA
GPA:

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Staffing Specialist
  • Client Services Assistant
  • Branch Coordinator
  • Customer Experience Coordinator

Degrees

  • Bachelor of Arts & Science

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