Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly efficient mentor, trainer and collaborator well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Staffing Specialist, 01/2022 to Current
Catholic Health InitiativeRedwood City, CA,
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Develorting documentation.
  • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Shadowed employees to determine accurate description of duties and skills required for each position.ped guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and suppo
Clinical Customer Service Representative, 10/2019 to 01/2022
Community Health SystemMichigan City, IN,
  • Ensured patient's privacy is secure through all HIPPA regulations
  • Planned, assigned and monitored work tasks for optimum team efficiency
  • Patient advocate and liaison for all patients to ensure each person has their own voice
  • Managed workflow of unit with continuous monitoring of staff and patients
  • Epicenter for nursing, physicians, therapy, and other delegations for information and direct resource of unit
  • Independently prioritized and organized own work based on prescribed procedures and protocols taking into account situational factors of unit
  • Acknowledged, identified and initiated problem resolution by updating and delegating actions to teammates
  • Trained staff on operating procedures and company services
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Educated customers about billing, payment processing and support policies and procedures
  • Assessed customer issues and identified resources and tools to provide solid solutions
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Group Sales and Donations Coordinator, 01/2006 to 01/2010
AbmCasa Grande, AZ,
  • Networked and presented offers to tour operators and their companies
  • Established internal databases and record management systems to enhance accuracy and integrity of all documented data
  • Communicated directly with General, Corporate, Marketing and Sales managers to address any upcoming seasonal quota challenges for group sales
  • Drafted fundraising letters, memos and other correspondence for potential donors
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Developed and executed sales presentations as well as both internal and external product training workshops
  • Organized promotional events and interacted with community to increase sales volume
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Shift Supervisor, 01/2000 to 01/2006
StarbucksCity, STATE,
  • Shared expertise with employees in order to facilitate goal production
  • Responsible for handling cash deposits throughout workday
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Completed store opening and closing procedures and balanced tills
  • Assisted store management meet standards of service and quality in daily operations
  • Trained new employees and delegated daily tasks and responsibilities
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Bachelor of Arts: Studio Arts, Expected in
University of Maryland - College Park - College Park, MD

Awarded Honorable mention for Honor's Program.

Associate of Arts: Fine Arts, Expected in
Montgomery College - Rockville, MD
Dean's List for all enrolled semesters
Additional Information
  • Accomplishments , Documented and resolved HIPPA compliance issue which led to increased awareness of loop holes in Emergency Department. Received Team Daisy Award from John's Hopkins Hospital. Candidate for John's Hopkins Mentor Program. USAGymnastics Professional Member

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School Attended

  • University of Maryland - College Park
  • Montgomery College

Job Titles Held:

  • Staffing Specialist
  • Clinical Customer Service Representative
  • Group Sales and Donations Coordinator
  • Shift Supervisor


  • Bachelor of Arts
  • Associate of Arts

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