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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Friendly Staffing Manager with the proven ability to generate valuable leads. Skilled at developing marketing strategies to attract qualified candidates. Offering excellent relationship building skills. Hardworking. Bringing 5 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Passionate about promoting lasting customer/patient satisfaction by delivering top-notch service and unparalleled support. Effectively drive revenue with skilled promotional and problem-solving abilities.

Skills
  • Communications management
  • Staffing processes
  • Staffing strategy
  • Employee relations
  • Invoice Management
  • Sourcing new candidates
  • Compensation structuring
  • Payroll coordination
  • Recruitment
  • Accounting (Quickbooks experience)
Work History
06/2018 to Current
Staffing/Scheduling Manager Nordson Corporation GA, State,
  • Recruited and hired employees for Private Duty/Attendant Care
  • Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
  • Reviewed applications and resumes to support hiring activities.
  • Developed marketing strategies to generate leads.
  • Wrote and posted job descriptions on Indeed, Facebook and Newton.
  • Liaised between multiple business divisions to improve communications.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Managed 45+ employees to reduce workflow stoppage and achieve on-time project completion.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Accurately prepared payroll and tracking data using Clear Care and Kinnser system.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 45+ employees.
  • Directed onboarding and training for 2 years. New Home Health Aides/Certified Nursing Assistant employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Used Clear Care to complete payroll for 45+ employees and took detailed records of procedures.
  • Provided key clerical and administrative support to senior accounting staff.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
01/2017 to 06/2018
Customer Service Representative Cache Creek Casino Resort Brooks, CA,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer interaction details in Label Trax to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
11/2001 to 11/2011
Waitress Rams Horn City, STATE,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Education
Expected in
GED:
Tinkham Adult Education - Westland, MI,
GPA:
Expected in
: Medical Assisting
William D Ford Vocational Career Center - Westland MI,
GPA:
Additional Information

From 2013-2017 my first priority was being being an active role in my son's High School career. I was the Booster Club President for Wayne Memorial High School's Cross Country team. From fundraising to working with teammates and their families to enhance their involvement with the organization. When Cross Country was not in season, I participated with Track and Swimming. I was actively involved with invites, meets and banquets.

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Resume Overview

School Attended

  • Tinkham Adult Education
  • William D Ford Vocational Career Center

Job Titles Held:

  • Staffing/Scheduling Manager
  • Customer Service Representative
  • Waitress

Degrees

  • GED

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