Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Professional Recruiter with proven skills in using diverse traditional and online methods for finding top candidates for business openings. Adept at collecting data and analyzing metrics to make proactive decisions about recruiting strategies. Experienced in handling onboarding, training and registration of new employees.

  • Candidate pipeline management
  • Full cycle recruiting
  • Global recruitment
  • Recruitment strategies
  • New hire orientations
  • Excel spreadsheets
  • Applicant Tracking Systems
  • Dice job board experience
  • Clerical support
  • Partnership development
  • Resume uploading
  • Candidate tracking
  • Outbound calling
  • Administrative skills
  • Human resources policies
  • New hire training
  • Candidate and client relations
  • Offer letters
  • Assessments and qualifications
  • New hire paperwork processing
  • Talent management
  • Background checking
  • Recruitment
  • Pre-screening candidates
Work History
02/2006 to Current Staffing Recruiter Merito Group | North Bethesda, MD,
  • Operated and maintained applicant tracking and candidate management systems.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Maintained filing system of current, prospective and future positions.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Verified applicant references and employment details.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Facilitated all new employee orientations to foster positive team attitude.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Developed lists of qualified candidates for corporate hiring managers.
04/2005 to 10/2007 Customer Service Manager Gold's Gym International, Inc. | Hixson, TN,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Created customer support strategy to increase customer retention.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
08/2001 to 12/2005 Virtual ESL Teacher ETAP | City, STATE,
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Developed activities and integrated technology to diversify instruction.
  • Administered and graded tests and assignments to evaluate student progress.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Documented student attendance and progress against goals.
  • Improved instruction methods by using various assessment tools and strategies.
  • Managed several internet-based language programs.
  • Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
  • Created monthly academic status reports based on in-depth student evaluations.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Assigned lessons and corrected homework.
  • Coordinated communication between students and school administration to create effective and culturally-sensitive learning environment.
  • Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
  • Assisted department head in establishing daily schedules, curriculum and ESL activities.
  • Created new lesson plans based on course objectives.
  • Emphasized critical thinking through small group activities.
  • Educated program participants on writing professional documents such as resumes and cover letters.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Conducted skills assessments to uncover performance gaps.
  • Tutored students in social and life skills, including using public transportation, dealing with problem situations, expressing emotions appropriately and communicating with peers and employers.
  • Created advanced job placement training focusing on promotions, career changes, and career advancement.
  • Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
  • Created curriculum and planned course content and methods of instruction.
  • Cultivate partnerships with vocational training companies when advocating for refugee placements.
  • Advised students on course selection, progress toward graduation and career decisions.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Employed variety of assessment tools and strategies to improve instruction methods.
  • Provided individual mentoring and special tutoring to struggling students.
Expected in High School Diploma | Red Springs High School, Red Springs, NC GPA:
Expected in Associate of Science | Accounting Saint Leo University, Saint Leo, FL GPA:
Expected in Bachelor of Science | Nursing Albany State University, Albany, GA GPA:

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Resume Overview

School Attended

  • Red Springs High School
  • Saint Leo University
  • Albany State University

Job Titles Held:

  • Staffing Recruiter
  • Customer Service Manager
  • Virtual ESL Teacher


  • High School Diploma
  • Associate of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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