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Staffing Coordinator, Nursing Administration Resume Example

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STAFFING COORDINATOR, NURSING ADMINISTRATION
Professional Summary
Medical Scheduler, Patient Access Representative, and Unit Secretary with more then thirteen years work experience in a fast past health care environment. Handling  confidential paperwork, gathering patient information prepared procedures, schedule appointment. Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations. in a professional environment in both administration and clinical capacities in the medical field.
Skill Highlights
  • Team player/quick learner Meet deadline
  • Good inter-personal skills 
  • Responsibility/dependable Administrative support
  • Computer skills(data entry) Meets/exceeds goals
  • Bilingual: English/Creole 
  • Answering multiple phone lines 
  • Attention to detail Insurance processing
  • Microsoft Office skills Filing and data archiving
  • HIPAP Compliance
  •  International Classification of Disease (ICD.9 CM) (ICD.10COM)
  • Function Insurance eligibility verification
  • Customer service orientation

  • Patient database management
  • Patient chart maintenance
  • Medical billing protocol
  • Incoming call management
  • Deadline-oriented
  • Understands grammar
  • Back office operations
  • Multitasking and prioritization
  • Strong interpersonal skills
  • Protecting information
  • Overseeing office activities
  • File and data retrieval systems
  • Appointment scheduling 
  • Medical terminology
  • Dedicated team player​
  • Insurance eligibility verifications
  • Data entry documentation
Accomplishments
  • HIPAA compliance Patient charting International Classification of Diseases Insurance eligibility verification ICD.9CM) Medical terminology Health insurance processing Schedule management Core Accomplishments Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Patient Assistance Assisted patients with application for Medical, Medicare and initial appeals for payments
Professional Experience
January 2019
Company NameCity, StateStaffing Coordinator, Nursing AdministrationMaintained high level of professionalism and calmness with all personnel, even in high-stress situations. Determined customer needs through careful and active listening skills and identified appropriate care solutions within anticipated needs, provided onsite training.
October 2013 to October 2019
Company NameCity, StateMedical Scheduler
As a scheduler, I schedule patient appointments by providing accurate and appropriate information in response to the patient scheduling needs. Determined customer needs through careful and active listening skills and identified appropriate, Maintained high level of professionalism and calmness with all personnel, even in high-stress situations, schedule exam such as X-RAYS, CT, MRI, PET scan and extra.
October 2012 to October 2013
Company NameCity, StateUnit SecretaryProvide necessary support and assistance to the medical staff and patient for unit specific procedures, order entry of all patient orders quickly in a timely and accurate manner. Provided patient information to facilitate timely admissions and discharges, transcribed doctors' orders, including medication and lab test requests, compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence. Managed unit call reception and routed calls to correct department, executed clerical tasks and assisted with all unit duties as directed.
November 2009 to March 2013
Company NameCity, StatePatient Access RepresentativeGreeted visitors and established the purpose of visit to ensure timely completion of check-in procedure, maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security. Complete registration of patient insurance verification, and obtain authorization for procedures and test ordered by the ER physician.
October 2009 to March 2010
Company NameCity, StateUnit SecretaryInterviewed patients to collect medical information and insurance details,
supported administrative and healthcare staff with skilled clerical assistance such as ordering order entry and organizing the medical unit. Managed unit call reception and routed calls to correct department, provided patient information to facilitate timely admissions and discharges, transcribed doctors' orders, including medication and lab test requests, executed clerical tasks and assisted with all unit duties as directed.
January 2007 to November 2009
Company NameCity, StateHealth Services Administrator IIUpdate patient accounts and information on a daily basis via registration when the patient walk in the labor department, by confirming patient information, collect co-pays and verified insurance. Obtain authorization from patient insurance for procedure, inputted information from customer calls and onsite service visits into the company's system.
March 1999 to May 2007
Company NameCity, StateUnit SecretaryOptimized patient satisfaction in person and on the phone, order entry of all patient orders quickly and accurate in a timely manner, provided patient information to facilitate timely admissions and discharges. Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence, transcribed doctors' orders, including medication and lab test requests. Managed unit call reception and routed calls to correct department, maintained a strong and trusting rapport with patients and all healthcare staff.
Education and Training
ATI- Health Education Center
City, StateMedical Assistant Medical Assistant Certification Certificates in Drawing Blood BLS/CPR Certificate Professional Development Translating Data Team Dynamics
Office AdministrationAssociate DegreeOffice Administration
North Miami Senior High School
City, StateHigh School Diploma
Licenses
  • Certified Medical Assistant Certification
  • CPR Certification
Interests
Summer 1993 Volunteer at North Shore Hospital as a candy stripe Fall 1994 Participated in the annual keep North Miami Beautiful community "clean up" Day with the Recycling Man. ACTIVITIES AND CLUBS: 1993-1994 Member of Health Occupations Students of America H.O.S.A.) As vice president of ( H OSA ) attended the Health Occupation Student Of America 1994-199 annual leadership conference.
Additional Information
  • Additional Information COMMUNITY SERVICE: Summer 1993 Volunteer at North Shore Hospital as a candy stripe Fall 1994 Participated in the annual keep North Miami Beautiful community "clean up" Day with the Recycling Man. ACTIVITIES AND CLUBS: 1993-1994 Member of Health Occupations Students of America H.O.S.A.) As vice president of ( H OSA ) attended the Health Occupation Student Of America 1994-199 annual leadership conference.
Skills
Administrative, Administrative support, Attention to detail, billing, Drawing Blood, charts, Clerical, inter-personal skills, CPR, clients, customer service, data entry, database, dependable, English, Filing, Insurance, Microsoft Office, Order entry, quick, quick learner, receptionist, research, secretarial, self-starter, supply inventory, Team player, telephone, telephones, phone, Translating
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Resume Overview

School Attended

  • ATI- Health Education Center
  • North Miami Senior High School

Job Titles Held:

  • Staffing Coordinator, Nursing Administration
  • Medical Scheduler
  • Unit Secretary
  • Patient Access Representative
  • Health Services Administrator II

Degrees

  • Medical Assistant Medical Assistant Certification Certificates in Drawing Blood BLS/CPR Certificate Professional Development Translating Data Team Dynamics
    Office Administration Associate Degree
    High School Diploma

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