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Staffing Coordinator /Healthcare Recruiter Resume Example

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STAFFING COORDINATOR /HEALTHCARE RECRUITER
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • MS Office
  • Scheduling
  • Employee Recruitment/Onboarding
  • Complaint resolution
  • Report preparation
  • Inventory management
  • Patient Care Documentation
  • Inbound and Outbound Calling
  • Staffing
  • Staff education and training
  • Insurance Knowledge
  • Order Fulfillment
  • Physical assessments
  • Medical terminology knowledge
Work History
08/2019 to CurrentStaffing Coordinator /Healthcare RecruiterCompany Name | City, State
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Maintained accurate files, records and credentialing documents in well-maintained databases.
  • Communicated effectively with various parties each day using polished interpersonal and active listening skills.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Established and maintained client rapport by utilizing quality customer service.
  • Answered, responded to and transferred daily phone calls on multi-line phone system.
03/2013 to 08/2018Customer Service RepresentativeCompany Name | City, State
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Accurately inputted all patient and insurance information into company's computer system.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Entered orders into computer database system and maintained inventory.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Inspected, tested and calibrated medical equipment before installing.
  • Maintained safe work environment and adhered to privacy regulations.
  • Diagnosed cause of problems and completed repairs.
  • Resolved problems, improved operations and provided exceptional client support.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
08/2007 to 04/2014Respiratory TherapistCompany Name | City, State
  • Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.
  • Cooperated and communicated effectively with physicians to deliver client satisfaction and meet compliance with set standards.
  • Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Managed and operated mechanical ventilators and delivered airway management.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
  • Provided comprehensive care to improve and strengthen clients' respiratory functions.
  • Conducted patient assessments and reviewed physician instructions to develop and implement tailored respiratory therapy care plans based on individual requirements.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
  • Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
11/1997 to 03/2006Location ManagerCompany Name | City, State
  • Maintained organized, safe and clean Durable Medical Equipment facility to keep productivity high and maximize customer satisfaction.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized records of vehicles, schedules and completed orders.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Developed and maintained relationships with customers and suppliers through continual communication.
Education
Associate of Science | Respiratory TherapyCalifornia College of Health Sciences
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Resume Overview

School Attended

  • California College of Health Sciences

Job Titles Held:

  • Staffing Coordinator /Healthcare Recruiter
  • Customer Service Representative
  • Respiratory Therapist
  • Location Manager

Degrees

  • Associate of Science | Respiratory Therapy

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