Motivated and dedicated professional with management, banking, and recruiting expereince. Demonstrated ability to work with diverse populations to develop and accomplish company goals while maintaining a 100% commitment to customer satisfaction and core/audit compliance.
Ms Word, Outlook, and Excel
Type 58 wpm
Staffing Consultant01/2015 to CurrentRandstadBethesda, MD
Began with TD Bank in 2005.
Excelled with TD Bank (6 promotions, started as part-timeTeller, served as a Teller Service Manager, and was in the Achieve Program for Assistant Store Manager).
Excelling with Buy Buy Baby (3 promotions, started off as a part time sales associate, promoted to the Customer Service Manager, then promoted to Operations Manager).
As the Customer Service Manager I was responsible for training, development, hiring, and the employee/customer experience.
Worked directly with Store Manager to observe customer interaction, coach associates, meet metrics, scheduling, and overseeing operations.
Lead a team of 50 associates.
Assure the store is staffed properly at all times.
Manage inventory control, replenishment, front end, loss prevention, warehouse, and product return to vendor.
Manage administrative repsonsibilities, to support the district team.
Recruting candidates with office, administrative, call center, and sales expereince.
Network, prospect, and identfy clients who utililize staffing services.
Cold calling clients/candidates to foster relationships and promote the advantages of utilizing staffing services.
Maintain and approve payroll.
Insure we are in compliance when hiring candidates.
In 7 months time I was able to generate over $40,000 in revenue and add 8 new clients to by database.
Meet and exceed metrics/sales expectations.
Operations Manager01/2012 to 01/2015Buy Buy BabyDeptford, NJ
Worked with store manager directly to ensure we are staffed appropriately to meet business needs and achieve productivity.
Managed all aspects of inventory control to include mark ups, mark downs, discontinued product, and product performing poorly.
Managed our POG program and stock replenishment.
Responsible for HR documentations, I9's, W4, and maintenance over HR files.
Responsible for sourcing/recruiting associates to join the Buy Buy Baby sales team.
Ensuring employee consistency, training, and development.
Delivering/Writing employee reviews.
Increased operational scorecard and have consistently scored 85% or higher.
Increased store profitablity.
Manage, Maintain, and approve Payroll.
Manage Calendar Task.
Minimized loss and maximized profit.
Maintain store facilities.
Ensuring the staff consistently meets/exceedes the customer serive standards.
Report directly to District team loss, profit, sales goals results, and customer service results.
Oversaw Stroller Department buying and sales.
It was my responsibilty to track stroller trends in our territiory, purchase merchandise, product display, inputting PO's and PO notes to ensure proper execution of merchandise guidelines/product displays.
Teller Service Manager01/2005 to 01/2012TD BankWoodbury, NJ
Raised "Customer Wow Index" to 52%.
Achieved store sales revenue goal of $550k for 3 quarters consecutively.
Our store was the only one in the region to finish at 100%.
I had the highest performing teller line in the region with 350 paid referrals each quarter.
Employee Experience Survery went from 3.44 to 4.13 (Scale 1-5).
Reduced payroll/increased Productivity by coaching.
Approve and maintain payroll.
Audit Compliance score went from 6 to 9 (Scale 1-10).
Invited by Market Manager to discuss future company objectives.
Invited by Region Operational Officer to be a member of the Pulse Committee & The Customer Wow Index Committee.
Worked closely with store manager to measure results on a weekly basis to survey sales and service.
Maintain/manage customer safe deposit records.
Record and observe teller referrals on a weekly basis, and follow up with potential leads.
Maintain cash levels and adjust as needed to meet audit compliance.
Responsible for employee training and development.
Sales Associate Store Manager01/2003 to 01/2005Macy'sCherry Hill, NJ
Top performer in store in credit card applications processed.