Completes phone interviews regarding welcoming, benefits, and medical histories of insurance applicants through TeleMed interview systems. Provides information about preventative care available through members' insurance carriers to promote optimum care. Uncover and collect additional critical details regarding conditions, treatment, medication usage, recovery etc. Investigated patterns of insurance and medication abuse and report to appropriate department and carrier. And helped launch and test new pilot program for Illinois Medicaid carrier Family Health Network, Texas's HEB benefits program, and Florida Blue, which are first in telemedicine to do so.
Services clients while using analytical, organizational, and sales skills in order to research and resolve inquiries, managed conflicting priorities and workflow, providing account information and maintenance, conducting money transfers, online and mobile support, actively profiling clients/prospects, documenting, managing, and prepared call reports, analyze and identify potential system problems, trends, and improvement opportunities.
Conducted investigations to identify check cashing fraud rings involving both employees and bank clients. Managing and monitoring daily banking center activities/transactions/account openings and credit compliance with Patriot Act/CTR reporting and Fed regulations including but not limited to, operational, risk management, HR policies and procedures, and production. Coached and trained employees, staff selection (recruiting, interviewing, and selection), performance evaluations, timekeeping and payroll processing, preparing and maintaining employees compliance and training schedules. Maintaining daily and monthly audit reports and schedules. Ensured compliance with all branch regulatory and compliance policies.
Customer service, processing of financial transactions, process paperwork for foreign currencies, commercial, and business accounts, oversee traveler's check vault and supply, maintenance of coin machine and its vault, with minimal ATM processing experience; maintained knowledge of financial products, and Teller Cash Dispensers.
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