Staffing And Payroll Coordinator resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Experienced financial fraud investigator equipped with excellent judgment and reasoning capabilities, is analytical and possesses over 10 years experience. Highly skilled in compliance regulation and is committed to an ethical approach to evidence collection and case  integrity and resolution.  
  • Staff Recruitment Personnel Selection and Retention
  • Microsoft Office Suite
  • Excellent oral and written communication skills
  • Branded Customer Service Sales Coaching
  • Strong Compliance and Regulation training         
  • Staff Cultivation and Instruction on  policies & procedures
  • Profit and Loss Mgmt
  • Identity theft training
  • Knowledge of investigative principles and techniques
  • Skilled office management
  • Knowledge of court procedure, practices, and rules of evidence
  • Knowledge of social service programs provided by Dept of human services such as but not limited to SNAP, TANF, etc
  • strong interview and research skills, and ability to generate leads from investigation

Consistently lead branch to remain in top 3% of regional ranking status on new account and lead generation with minimal chargebacks for fraud.
Consistently recognized regionally for fraud investigation abilities and branch asset recovery of tens of thousands of dollars.
Staffing and Payroll Coordinator, 02/2015 to Current
Williamson CountyGeorgetown, TX,
Responsible for scheduling of nursing staff, compiling and posting employee payroll data and manages hours clocked. Creates and distributes paychecks. Researches and review timesheets for evidence of time stealing. Verify attendance, hours worked, and pay adjustments. Research and resolves complaints or questions. Check exempt and non-exempt statuses of employees. Close out paycheck, calculate and include deductions, such as income tax withholding, Social Security payments, insurance, and wage garnishments. Handle 401(k) contributions, inputs of bonuses and commission using payroll software. Schedule employee onboarding and orientation cycles.
Clinical Interaction Specialist, 06/2014 to 05/2015
Conduent IncorporatedWashington, DC,

Completes phone interviews regarding welcoming, benefits, and medical histories of insurance applicants through TeleMed interview systems. Provides information about preventative care available through members' insurance carriers to promote optimum care. Uncover and collect additional critical details regarding conditions, treatment, medication usage, recovery etc.  Investigated patterns of insurance and medication abuse and report to appropriate department and carrier. And helped launch and test new pilot program for Illinois Medicaid carrier Family Health Network, Texas's HEB benefits program, and Florida Blue, which are first in telemedicine to do so.

Private Client Service Representative, 03/2012 to 09/2012
AllyHouston, TX,

Services clients while using analytical, organizational, and sales skills in order to research and resolve inquiries, managed conflicting priorities and workflow,  providing account information and maintenance, conducting money transfers, online and mobile support, actively profiling clients/prospects, documenting, managing, and prepared call reports, analyze and identify potential system problems, trends, and improvement opportunities.

Customer Service Manager, 05/2010 to 03/2012
Xpo LogisticsGlenpool, OK,

Conducted  investigations to identify check cashing fraud rings involving both employees and bank clients. Managing and monitoring daily banking center activities/transactions/account openings and credit compliance with Patriot Act/CTR reporting and Fed regulations including but not limited to, operational, risk management, HR policies and procedures, and production. Coached and trained employees, staff selection (recruiting, interviewing, and selection), performance evaluations, timekeeping and payroll processing, preparing and maintaining employees compliance and training schedules. Maintaining daily and monthly audit reports and schedules. Ensured compliance with all branch regulatory and compliance policies.

Bank Teller, 2007 to 04/2010
Cit GroupJacksonville, FL,

Customer service, processing of financial transactions, process paperwork for foreign currencies, commercial, and business accounts, oversee traveler's check vault and supply, maintenance of coin machine and its vault, with minimal ATM processing experience; maintained knowledge of  financial products, and Teller Cash Dispensers.

Cashier Manager, 02/2005 to 02/2007
Sterk's Super FoodsCity, STATE,
  • Money handling; management of daily accounting and profit/ loss totals, creation of action plans to increase store productivity, interviewing, hiring, selection and training, management of employees to ensure customer satisfaction and accuracy, timekeeping and payroll processing, performance review and evaluations. Security and surveillance of store front to track theft.
MBA: Financial Fraud Examination and Management Progress, Expected in
Saint Xavier University - Chicago, Illinois
Financial Fraud Examination and Management --Coursework in Criminal Justice, Criminology and Sociology Coursework in Law Enforcement, Correctional Administration and Information Security Systems Coursework in Probation and Parole and Civil Law Human Resource Management
: Human Resource Management, Expected in December 2010
Lewis University - Romeoville, Illinois
Coursework in Criminal Justice, Criminology and Sociology Coursework in Law Enforcement, Correctional Administration and Information Security Systems Coursework in Probation and Parole and Civil Law Human Resource Management

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Resume Overview

School Attended

  • Saint Xavier University
  • Lewis University

Job Titles Held:

  • Staffing and Payroll Coordinator
  • Clinical Interaction Specialist
  • Private Client Service Representative
  • Customer Service Manager
  • Bank Teller
  • Cashier Manager


  • MBA

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