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Staff Systems Sales Engineer Resume Example

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STAFF SYSTEMS SALES ENGINEER
Professional Summary
Skills
  • Professional Summary
  • Experienced Sales Engineer with over 15 years of success as an Information Technology professional
  • With a focus on pre-sales engineering and design. Dedicated to building rapport and maintaining loyal
  • Customer relationships through understanding customer needs and creating customized solutions.
  • Possesses excellent verbal and written communication skills to close deals and drive sales
  • Achievements. Known for the ability to support customers as the technical expert and technical advocate
  • Throughout the entire sales process.
  • Qualifications
  • Consultative sales
  • Pre-sales support
  • Post-sales technical support
  • Technical consulting
  • RFP and RFI preparation / response
  • Product training
  • Project management
  • Technical account management
  • Relationship building
  • Presentation skills – In-person and web
  • Time management
  • Business and technical needs analysis
  • Critical Thinking
  • Technical writing
  • Operating Systems - Microsoft Windows, Microsoft Windows Server
  • Scripting Languages - vBScript, PowerShell, Batch, Perl
  • Tools – Wireshark, tcpdump, WinDump, Omnipeek, NetStumbler, AirMagnet
  • Productivity – Microsoft Office: Excel, PowerPoint, Word, Visio, Outlook, SharePoint, OneNote,
  • Office 365
  • Networking – TCP/IP, Routers, Switches, OSI Layers, Wireless Access Point/Controller, DHCP,
  • DNS, PXE, 802.1x, RADIUS
  • Virtualization – VMWare Workstation, Microsoft Hyper-V, Citrix Workspaces
  • Deployment Technologies – Microsoft System Center Configuration Manager, Microsoft Deployment
  • Toolkit, Microsoft Windows Deployment Service, Microsoft AutoPilot
  • Cloud – Microsoft Azure
  • Account management, Client, Information Technology, Microsoft Windows, Presentation skills, RFI, Switches, Troubleshooting
  • Benefits, Customer satisfaction, Access, Word, Presentations, RFP, TCP/IP, VBScript
  • Citrix, Customer support, Excel, Needs analysis, Problem solving, Routers, Technical sales, Visio
  • Consulting, DHCP, Microsoft Office, Networking, Project management, Sales, Technical support, Written communication skills
  • Controller, DNS, Office, Operating Systems, PXE, Sales support, Technical writing
  • Critical Thinking, Engineer, Outlook, OSI, Rapport, Seminars, Time management
  • Clients, Focus, PowerPoint, Perl, Relationship building, Scripting, Trade shows
Work History
Staff Systems Sales Engineer, 01/2003 to Current
Fujitsu America – Sunnyvale, CA
  • Support sales efforts in a pre-sales and post-sales capacity to meet and exceed revenue targets.
  • Manage technical integration, customer support and technical account management.
  • Liaison with assigned accounts to foster relationship development.
  • Attend trade shows and seminars to promote products and learn about industry developments.
  • Provide technical troubleshooting and problem solving for clients with installed equipment/system issues.
  • Deliver technical sales presentations to prospects and present benefits and value of products.
  • Design and deliver product demonstrations and training for clients.
  • Analyze customer requirements for technical fit and determine which products and solutions best suit the customer's needs.
  • Increase customer satisfaction and repeat business through relentless pursuit of resolutions to customer problems; protecting company reputation and maintain a loyal client base.
Director of Technical Services, 01/1996 to 01/2003
Luna Communications, Inc – Sunnyvale, CA
  • Recruited, developed and managed technical services team of 7 field engineers.
  • Directed training and retraining of field engineers to boost performance and enhance business results.
  • Project managed large wireless integration projects at 5 of the largest Floor Exchanges in the United States.
  • Developed project methodologies for wireless integration projects.
  • Responsible for RFP / RFI responses and developing the scope of work for each project.
Education
Associate of Science: Computer Information SystemsSan Jose, CA
  • CompTIA Security+
  • AZ-900 Microsoft Azure Fundamentals
Work History
Staff Systems Sales Engineer, 01/2003 to Current
Fujitsu America – Sunnyvale, CA
  • Support sales efforts in a pre-sales and post-sales capacity to meet and exceed revenue targets.
  • Manage technical integration, customer support and technical account management.
  • Liaison with assigned accounts to foster relationship development.
  • Attend trade shows and seminars to promote products and learn about industry developments.
  • Provide technical troubleshooting and problem solving for clients with installed equipment/system issues.
  • Deliver technical sales presentations to prospects and present benefits and value of products.
  • Design and deliver product demonstrations and training for clients.
  • Analyze customer requirements for technical fit and determine which products and solutions best suit the customer's needs.
  • Increase customer satisfaction and repeat business through relentless pursuit of resolutions to customer problems; protecting company reputation and maintain a loyal client base.
Director of Technical Services, 01/1996 to 01/2003
Luna Communications, Inc – Sunnyvale, CA
  • Recruited, developed and managed technical services team of 7 field engineers.
  • Directed training and retraining of field engineers to boost performance and enhance business results.
  • Project managed large wireless integration projects at 5 of the largest Floor Exchanges in the United States.
  • Developed project methodologies for wireless integration projects.
  • Responsible for RFP / RFI responses and developing the scope of work for each project.
Skills
  • Professional Summary
  • Experienced Sales Engineer with over 15 years of success as an Information Technology professional
  • With a focus on pre-sales engineering and design. Dedicated to building rapport and maintaining loyal
  • Customer relationships through understanding customer needs and creating customized solutions.
  • Possesses excellent verbal and written communication skills to close deals and drive sales
  • Achievements. Known for the ability to support customers as the technical expert and technical advocate
  • Throughout the entire sales process.
  • Qualifications
  • CConsultative sales
  • PPre-sales support
  • PPost-sales technical support
  • TTechnical consulting
  • RRFP and RFI preparation / response
  • PProduct training
  • PProject management
  • TTechnical account management
  • RRelationship building
  • PPresentation skills – In-person and web
  • TTime management
  • BBusiness and technical needs analysis
  • CCritical Thinking
  • TTechnical writing, Operating Systems - Microsoft Windows, Microsoft Windows Server
  • SScripting Languages - vBScript, PowerShell, Batch, Perl
  • TTools – Wireshark, tcpdump, WinDump, Omnipeek, NetStumbler, AirMagnet
  • PProductivity – Microsoft Office: Excel, PowerPoint, Word, Visio, Outlook, SharePoint, OneNote,
  • Office 365
  • NNetworking – TCP/IP, Routers, Switches, OSI Layers, Wireless Access Point/Controller, DHCP,
  • DNS, PXE, 802.1x, RADIUS
  • VVirtualization – VMWare Workstation, Microsoft Hyper-V, Citrix Workspaces
  • DDeployment Technologies – Microsoft System Center Configuration Manager, Microsoft Deployment
  • Toolkit, Microsoft Windows Deployment Service, Microsoft AutoPilot
  • CCloud – Microsoft Azure,
  • Account management, benefits, Citrix, consulting, Controller, Critical Thinking, clients, client, customer satisfaction, customer support, DHCP, DNS, Engineer, focus, Information Technology, Access, Excel, Microsoft Office, Office, Outlook, PowerPoint, Microsoft Windows, Word, needs analysis, Networking, Operating Systems, OSI, Perl, Presentation skills, presentations, problem solving, Project management, PXE, rapport, Relationship building, RFI, RFP, Routers, Sales, sales support, seminars, Scripting, Switches, TCP/IP, technical sales, technical support, Technical writing, Time management, trade shows, troubleshooting, vBScript, Visio, written communication skills
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    Resume Overview

    Companies Worked For:

    • Fujitsu America
    • Luna Communications, Inc

    Job Titles Held:

    • Staff Systems Sales Engineer
    • Director of Technical Services

    Degrees

    • Associate of Science : Computer Information Systems
      CompTIA Security+AZ-900 Microsoft Azure Fundamentals

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