Staff Operations and Training Specialist Resume Example

Internal business consultant to the Banc One Capital Markets lines of business units, managing projects and facilitated process reviews for managers.  Coordinated and assisted product unit managers with project execution by researching banking guidelines and statutory requirements to stay updated on new laws and applications. 

• Created and implemented on-line training for new products and services for monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

• Maintained on-line policy and procedures web-base library  for commercial banking produces and services.

• Maintained achieved proper compliance and accurate executive level web-based reporting on-line for departmental training.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency produces and service training.

 Functioned as business liaison for lines of business managers for a major deposit system.

• Defined and analyzed detailed business requirements for user requested enhancement to the system.

• Participated in the planning and delivering training to end users.

• Coordinated meetings with other department managers and served as main liaison between end users and engineering staff.

• Created databases and spreadsheets to improve monitoring  management and reporting accuracy for end users and engineering staff.

• Updated accounts and testing information on a daily basis for product resolution.

• Successfully established effective systems for record retention by creating database for daily correspondence tracking.

• Functioned as the business liaison for lines of business managers for a major retail deposit system.

•  Tailored the retail customer's business products in order to enhance their service to their customers.

• ​Responsible for the planning and hands on training of the companies retail employees.​​

• Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.

• Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.

• Assist with in-house advertising program consisting of print and media collateral pieces.

• Assist with presentation for promotions to the public at events and trade shows.

• ​​Established production schedules and communicated project status to department heads.

• ​​Coordinated pre-show and post-show activities at trade shows.

•  Drafted action plans and led meetings with department executives to review project status and proposed changes.

• Prepared meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

• ​Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Designed electronic file systems and maintained electronic and paper files.
• Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion.
• Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes.
• Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office.
• Facilitated working relationships with co-tenants and building management.
• Organized files, developed spreadsheets, faxed reports and scanned documents.

• Assisted the S-3 Operations Officer; prepared drafts for approval training directive and operations orders.

•  Prepared various training reports; procures, designs, produces and distributes to subordinate units.

• Prepared routine correspondence and drafts replies on more complicated matter for approval.
  

• Monitored, reviewed, and analyzed training and readiness reports from subordinate units; provides assistance and guidance in the preparation for and successful accomplishment of unit training.

• Provided management oversight on all sections. Directed activities of the enlisted personnel through the enlisted support channel, by means of moral or written communications.

•  Ensured the development and training of the enlisted personnel was conducted according to training decorations.

• ​​Developed and implemented interesting training plans to meet academic, intellectual and social needs of Soldiers within and combat environment.

• Performed Soldiers background reviews to develop tailored lessons based on training mission needs.
  

• Prepared operation plans and orders to support security of resources and installations.

• Assisted the brigade staff judge advocate with trial preparation for pending courts martial.

• Maintained complete accountability during redeployment of all sensitive items and communication equipment. 

• Executed  established policies and standards on the performance, training, appearance, and conduct of enlisted Soldiers.

• Reviewed and corrected budget estimates and proposals for completeness, accuracy and conformance with established regulations.

• Developed and maintained the unit's daily personnel accountability report for more than 2,000 Soldiers.

• Trained hundreds of Soldiers,  peers, and subordinates on logistics operations. ​​

• Implemented an inspection program used by more than 25 organizations to confirm operating procedure compliance.

• Managed the sustainment, reception, staging and onward movement of 5,900 Task Force Falcon Soldiers for NATO peacekeeping mission in Kosovo.
• Supervised and managed US. Military and DOD personnel entering and departing the theater through Camp Able Sentry (CAS).

• Planned and assembled morale activities for welfare of personnel residing at  Camp Able Sentry (CAS).

• ​Managed the Enlisted Promotion Board, NCO of the Quarter Board, Sergeant Audie Murphy Club and the Command Policy Development for the Installation.

• Planned and assembled training packets for monitoring and tracking monthly expenses.

• Maintained accounts receivable documentation electronically and on paper.

• Handling cash and deposits using the proper accounting procedures and documentation.

• Create Excel spreadsheets for financial recording and monitoring.

• Reconcile bank and credit card accounts monthly statements.

• How to research and resolved collections and billing disputes with tact and efficiency.

• Identified how to improve and maintain accounts receivable documentation electronically and on paper.

• How to read and understand credit bureau reports

• Developed, administered and corrected tests and quizzes in a timely manner.
• Coordinated after school tutoring hours with other teachers to help students in need of extra attention.

• Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.

• Implemented student discipline measures, decreasing classroom disruptions as needed.

• Developed interesting course plans to meet academic, intellectual and social needs of students.

• Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

• Used variety of teaching techniques to encourage student critical thinking and discussion in students at the 9th to 11th grade level. 

• Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.

• Streamlined ​GED requirements for math, language arts, social studies, and science through external tutoring.
• Dual status learning (earning professional certificates) while studying for a GED. 
• Empowerment through Alternative High Schools. 

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• Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.

• Instructed students of various backgrounds and learning styles by employing a variety of instructional resources.
• Integrated academic and vocational curricula to help students learn a variety of skills

• Conducted small group and individual classroom activities with students based on Military occupational Skill (MOS).
  

• Conducted small group and individual classroom activities with students based on differentiated learning needs.

• Integrated technology into the classroom as an instructional tool.

• Administered and graded tests and assignments to evaluate students' progress.

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• Administered and graded tests and assignments to evaluate students' progress.

• Clearly communicated objectives for all lessons, units and projects to students.

• Contributed to ongoing staff training sessions.

• Integrated academic and vocational curricula to help students learn a variety of skills.
• Assessed and wrote training plans and  progress reports for each student assigned to various MOS.

• Selected and compiled relevant information and resources for students academic success.

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• Identified eligible Soldiers for transfer into a troop program unit (TPU).
• Conducted reenlistment and transition interviews.
• Provided incentives and benefit information to Soldiers; determines Soldier eligibility for reenlistment or extension; prepares and processes reenlistment, extension, or transition documents.
• Identified eligible Soldiers to fill vacant warrant officer positions; prepares and submits warrant officer application packets.
• Coordinates reenlistment ceremonies; prospects and identifies eligible Soldiers to fill vacancies.
• Conducted brief for unit leaders on matters relating to reenlistment and transition activities.
• Managed and evaluated subordinate units retention programs.
•  Provided accurate interpretation of regulatory reenlistment and transfer policy to Army Reserve Soldiers; develops and directs reenlistment and transition programs.
• Conducted conferences and seminars for retention training.

• Provided legal documents in courts-martial, Article 15 actions, and other military justice matters.

• Reviewed line of duty determinations, AR 15-6 investigations, separation board proceedings.

• Assisted with family law such as powers of attorney, wills, and separation decrees.

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Performed internal administrative tasks for the Brigade Commander and other commanding staff.

• Used computer applications such as spreadsheets, work processing, calendar, and database software in performing work assignments.
• Received and handles inquiries, complaints and requests concerning department/division activities.
• Received callers, ascertaining their business and answers their questions or refers them to the proper person/division.
• Handled other correspondence independently, as delegated or from brief direction.
• Handles special and confidential assignments for superior;