LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Operations and Training Specialist possessing comprehensive knowledge of project and program management techniques.  Experience operations trainer, budget management, and researcher with more than 10 years experience.  Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
  • Operations Trainer possessing comprehensive knowledge of project and program management techniques.  Natural leader driven to motivate teams to exceed business goals and targets while under pressure. 
  • A collaborative team player with the ability to manage expectations from multiple diverse stakeholders.
  • Excellent decision-making skills with sound judgment to recommend best practices for complex data analysis.  
  •  Motivated and results-drive trainer with an academic drive to create an learning environment that merges hands-on learning and institutional knowledge for students at all stages of the learning process.  
  • ​​Dedicated Operations Trainer and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
  • Skilled Operations Trainer talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and organizational loyalty.
  • Motivated professional with extensive knowledge of the Military and civilian training techniques and standards.
  • Dedicated Operations Trainer and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
  • Dynamic trainer specializing in classroom and private instruction. Consistently encourages open communication between stakeholders, faculty and students.
  • Exceptional communicator with advanced problem-solving skills. Proficient in public speaking and making oral presentation.
  • Proven ability to identify business processes and training needs to develop valuable solutions to drive accuracy and process efficiency.


Core Qualifications
  • Strong communicator
  • Forecasting and planning
  • Business systems analysis
  • Functional requirements
  • Business process improvement
  • Business requirements matrix
  • Implementing new business systems



  • Microsoft Office Suite
  • PowerPoint
  • Managing multiple priorities
  • Conflict resolution
  • Critical thinking
  • Eye for detail
  • Strategic planning
  • Project management


Education and Training
University of Phoenix Tempe, AZ Expected in 2017 : Doctoral Candidate: Organizational Management and Leadership - GPA :
United States Army Sergeants Major Academy El Paso, TX Expected in 2001 : Professional Military Education - GPA :
The Sergeants Major Course (SMC) educates senior enlisted leaders  to be agile and adaptive senior non-commissioned officers.
 
  • Concentration in study of leadership, the conduct of Unified Land Operations, and the application of Joint, Interagency, and Multi-National organizations in an era of persistent conflict.
  • Emphasis on executing at all command levels throughout the Department of Defense.
  • Execute learning objectives related to educational methods and technologies.
  • Professional training dedicated to developing competence in communication, critical and creative thinking, and decision-making skills.
Roosevelt University Chicago, IL Expected in 1992 Master of Science : Public Administration - GPA :
The curriculum consists of six core management and analysis courses. Policy and Procedures , service-learning, with the specialized interest in Non-For-Profit Organization.  
  • Graduate Thesis:  Focus Group Study on the Chicago Boys and Girls Club Self-Help Programs.  
  • Objective: Evaluate the Self-Help Programs and identify why participation was so low.
  • Finding: Club participants where not aware of  the Self-Help Programs, and usually visit the club for sport activities.
  •  Obtained knowledge and develop skills in public management.
  • Concentrations include health care management, government management, and nonprofit management.


Roosevelt University Chicago, IL Expected in 1989 Bachelor of Science : Business Institutions - GPA :
The curriculum consists of functional areas for specialization Accounting, Finance, Human Resource Management, Management, Marketing, and Social Entrepreneurship.  The  innovative curriculum also included critical thinking, research, and writing.
  • Under Graduate Thesis:  Study on How Streets Gangs considerate themselves as a Business Institution.
  • Business analytics 
  • Organizational behavior 
  • Financial accounting 
  • Business law 
  • Marketing principles 
  • Quantitative methods
  • Entrepreneur 
  • Human resource manager 
  • Financial analyst 
  • Consultant 
  • Management analyst
Certifications
  • Fiscal Law for Government Budgeting and forecasting
  • Sexual Harassment Assault Response and Prevention Coordinator
Achievements
  •  Computer Data Reports: provide required weekly, monthly and quarterly reports listing individual and consolidated figures for Soldiers and civilian training and operations activities.
  • Customer Service: research, calmed and rapidly resolved conflicts to prevent loss of key training and operations requirements related to mission movement.
  • Customer Assistance: Worked with various organizational systems such as Live Support and diligently completed all assigned tasks, working as needed to ensure quality service.
  • Quality Communication: Interacted with 50 affiliate stations in the US, Canada, Puerto Rico, and Europe to ensuring reliable and high-speed communications for multi components.
  • Designed and coordinate weekly battle rhythm (lesson plans) focused on mission progress and level-appropriate training material. 
  • 8/2008 Contract and Procurement 02/2005, 08, 12, 14, and 16
  •  System Applications Process (SAP) and Budget Automatic Software System (BASS).
  • Reserve Component Automation Systems (personnel action, movement, promotion/demotion, training, dependent, insurance, and education).
Professional Experience
Department Of Defense - Staff Operations and Training Specialist
Fort Mccoy, WI, 10/2004 - Current

Serves as a Staff Operations and Training Specialist for an Army Reserve unit, with two Battalions and three Direct Reporting Units.  Assess, monitor, and process individual and consolidated planning for training and operation activities for more than 3,800 service personnel.

  •  Manage a quarterly $3.5M training budget. Perform analysis of expenditures for individual and consolidated training.
  • Develop and maintain Standard Operations Procedures (SOPs) for operations and training events.
  • Coordinate and manage Military and Non-Military training requirements for mobilizing and, demobilizing Army Reserve units, and maintaining rear detachment activities.
  • Establishes, implement and monitors policy and standards for component operations and training requirements.
  • Assist with managing program training needs for Brigade and subordinate unit’s personnel across three states.
  • Provide both civilian and military workforce program training to support individual and collective performance readiness.
  • Institute standardized processes for personnel to acquire technical, tactical and leadership education. 
  • Monitor evaluate supervises efforts to meet and maintain training and educational standards. Review budget estimates for completeness, accuracy, and compliance with procedures and regulations.
  • Compile and analyze accounting records and other data to determine the financial resources required to implement requested training program. 
  • Assess, analyzes, and recommend to management organizational policy and procedures for department operations; participates in the development of new or revised programs, systems, procedures, and methods of operations.  
  • Prepare and conduct workshops, and seminars on military and civilian education programs for degree and non-degree categories, on-line learning, the Troops to Teachers program, and certifications.
  • Consolidate and distribute informational packages on educational benefits, policies, and financing.
  • Maintain a bulletin board to help categorize policy changes or updates, and educational trends.  
  • Interact with institutional components to clarify requisitions for course attendance, identify enrollment positions for students on a wait list or walk-on status, and negotiate availability of quotas sources for demanding courses. 
  • Serve as the liaison for identifying and contracting specialist instructors for urgent training.
  • Establish and maintain communication with various learning agencies for academic support, such as the Defense Activity for Non-Traditional Education Support (DANTES), and the College-Level Examination Program (CLEP) as additional education resources.
  • Identify personnel for specific or mandatory training by tracking their career progression over time, using the Army’s Digital Training Management System (DTMS).
  • Search the Army Training Requirements and Resources System (ATRRS) catalog for available courses and training time-lines; prepare and submit applications on behalf of the student for a class reservation.
  • Assist personnel with obtaining learning tools for re-testing for the Armed Services Vocational Aptitude Battery (ASVAB) assessment. Provide personnel with resources on how to transfer credits from military studies and training to civilian educational institutions, for obtaining an academic degree. 
  • Provide military career progression and educational counseling to personnel. Assist students in exploring career options, setting measurable goals, decision making, time-management, and improving communication and interpersonal skills. 
  • Provide additional support services for referrals, assessment, career guidance, and financial management. 
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, and networking.​
Leap - Operation Officer/Business Products and Service Trainer
Jeffersontown, KY, United States 08/2000 - 09/2004

Internal business consultant to the Banc One Capital Markets lines of business units, managing projects and facilitated process reviews for managers.  Coordinated and assisted product unit managers with project execution by researching banking guidelines and statutory requirements to stay updated on new laws and applications. 

  • Created and implemented on-line training for new products and services for monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Maintained on-line policy and procedures web-base library  for commercial banking produces and services.
  • Maintained achieved proper compliance and accurate executive level web-based reporting on-line for departmental training.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency produces and service training.

Rossier Park School - Deposit System Support - Operation Officer/Business Systems Analyst
Schaumburg, IL, United States 01/1998 - 01/2000

 Functioned as business liaison for lines of business managers for a major deposit system.

  • Defined and analyzed detailed business requirements for user requested enhancement to the system.
  • Participated in the planning and delivering training to end users.
  • Coordinated meetings with other department managers and served as main liaison between end users and engineering staff.
  • Created databases and spreadsheets to improve monitoring  management and reporting accuracy for end users and engineering staff.
  • Updated accounts and testing information on a daily basis for product resolution.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Functioned as the business liaison for lines of business managers for a major retail deposit system.
  •  Tailored the retail customer's business products in order to enhance their service to their customers.
  • ​Responsible for the planning and hands on training of the companies retail employees.​​
Veterans Health Administration - Marketing Research Assistant
Fort Thomas, KY, 01/1988 - 01/2000
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
  • Assist with in-house advertising program consisting of print and media collateral pieces.
  • Assist with presentation for promotions to the public at events and trade shows.
  • ​​Established production schedules and communicated project status to department heads.
  • ​​Coordinated pre-show and post-show activities at trade shows.
Banc One (JP Morgan Chase) - CBG Trust Department Administrative Assistant
City, STATE, 01/1985 - 01/1988
 Administrative Assistance to Trust Investment Managers.  Served as central point of contact for all outside vendors needing to gain access to Bank Customers Trust Portfolios.
  •  Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Prepared meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • ​Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office.
  • Facilitated working relationships with co-tenants and building management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
United States Army Reserve - - 653rd RSG Operations Staff Sergeant Major
City, STATE, 10/2005 - 03/2016
Operations Sergeant Major - Senior enlisted NCO for Brigade Operations. Enforced established policies and standards for enlisted soldiers pertaining to performance, care, conduct, appearance, ensures effective personnel utilization, management and training.
  • Assisted the S-3 Operations Officer; prepared drafts for approval training directive and operations orders.
  •  Prepared various training reports; procures, designs, produces and distributes to subordinate units.
  • Prepared routine correspondence and drafts replies on more complicated matter for approval.
  • Monitored, reviewed, and analyzed training and readiness reports from subordinate units; provides assistance and guidance in the preparation for and successful accomplishment of unit training.


United States Army Reserve - 419th Transportation Battalion Command Sergeant Major
City, STATE, 09/2004 - 09/2005
Command Sergeant Major -Advised and initiated recommendations to the Battalion Commander pertaining to 3,337 Soldiers located in six locations.
  • Provided management oversight on all sections. Directed activities of the enlisted personnel through the enlisted support channel, by means of moral or written communications.
  •  Ensured the development and training of the enlisted personnel was conducted according to training decorations.
  • ​​Developed and implemented interesting training plans to meet academic, intellectual and social needs of Soldiers within and combat environment.
  • Performed Soldiers background reviews to develop tailored lessons based on training mission needs.
  • Prepared operation plans and orders to support security of resources and installations.
  • Assisted the brigade staff judge advocate with trial preparation for pending courts martial.
  • Maintained complete accountability during redeployment of all sensitive items and communication equipment. 
United States Army Reserve - HQS, 1/274/2D BDE 84th Div Command Sergeant Major
City, STATE, 05/2003 - 09/2004
Command Sergeant Major for a Basic Training Battalion; Advised and initiated recommendations to the Battalion Commander pertaining to instructors assigned to the unit.
  • Executed  established policies and standards on the performance, training, appearance, and conduct of enlisted Soldiers.
  • Reviewed and corrected budget estimates and proposals for completeness, accuracy and conformance with established regulations.
  • Developed and maintained the unit's daily personnel accountability report for more than 2,000 Soldiers.
  • Trained hundreds of Soldiers,  peers, and subordinates on logistics operations. ​​
  • Implemented an inspection program used by more than 25 organizations to confirm operating procedure compliance.
 
Base Support Battalion (Provisional) USAREUR - United States Army Reserve Command Sergeant Major
City, STATE, 09/2001 - 09/2002
Command Sergeant Major for a forward deployed Base Support Battalion of 400 joint Military and 900 civilians in direct support of MBE (E) in six locations and two separate countries.
  • Managed the sustainment, reception, staging and onward movement of 5,900 Task Force Falcon Soldiers for NATO peacekeeping mission in Kosovo.
  • Supervised and managed US. Military and DOD personnel entering and departing the theater through Camp Able Sentry (CAS).
  • Planned and assembled morale activities for welfare of personnel residing at  Camp Able Sentry (CAS).
  • ​Managed the Enlisted Promotion Board, NCO of the Quarter Board, Sergeant Audie Murphy Club and the Command Policy Development for the Installation.
Base Support Battalion (Provisional) USAREUR - United States Army Reserve Command Sergeant Major
City, STATE, 10/2001 - 04/2002
Taught for the University of Maryland as an Adjunct Faculty instructor, while deployed in 2001.  Taught Banking and Finance under the university's policy for Business and Management. The curriculum for Banking and finance emphasized personal approaches to understanding how to manage finances while deployed.
  • Planned and assembled training packets for monitoring and tracking monthly expenses.
  • Maintained accounts receivable documentation electronically and on paper.
  • Handling cash and deposits using the proper accounting procedures and documentation.
  • Create Excel spreadsheets for financial recording and monitoring.
  • Reconcile bank and credit card accounts monthly statements.
  • How to research and resolved collections and billing disputes with tact and efficiency.
  • Identified how to improve and maintain accounts receivable documentation electronically and on paper.
  • How to read and understand credit bureau reports
Chicago Board Of Education - Substitute Teacher
City, STATE, 05/1992 - 05/1998
Served as a Substitute Teacher for the Chicago Public School System.  Maintained teaching Certifications for Prek-12 and Adult Education.
 
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
  • Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.
  • Implemented student discipline measures, decreasing classroom disruptions as needed.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Used variety of teaching techniques to encourage student critical thinking and discussion in students at the 9th to 11th grade level. 
  • Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
City Colleges Of Chicago-Malcolm X College - Training Instructor
City, STATE, 07/1997 - 07/1997
Created, coordinated and implemented training workshops for City Colleges of Chicago, Malcolm X College.  The workshop facilitated teaching techniques for Adult Education.
 
  • Streamlined ​GED requirements for math, language arts, social studies, and science through external tutoring.
  • Dual status learning (earning professional certificates) while studying for a GED. 
  • Empowerment through Alternative High Schools. 

United State Army Reserve Master Sergeant - 84th Training DIV (IT) Chief Writer Instructor
City, STATE, 08/1995 - 05/1998
Chief Writer Instructor for Illinois MOS Training sites; responsibilities included supervising 15 instructors , enforcing compliance to Army Academic Standards.  Managed and monitored course materials and equipment. Coordinate training facilities for course instruction, contract lodging and meals for students. 
  • Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
  • Instructed students of various backgrounds and learning styles by employing a variety of instructional resources.
  • Integrated academic and vocational curricula to help students learn a variety of skills
  • Conducted small group and individual classroom activities with students based on Military occupational Skill (MOS).
    • Conducted small group and individual classroom activities with students based on differentiated learning needs.
    • Integrated technology into the classroom as an instructional tool.
    • Administered and graded tests and assignments to evaluate students' progress.

    United States Army Reserve Master Sergeant - 5034th USARF School Senior Instructor
    City, STATE, 01/1993 - 2005
    Instructor for Illinois MOS Training sites; responsibilities included providing classroom and field training for Army Reserve Soldiers.  Conducted institution training based on Army Training Regulations and curriculum.
    • Administered and graded tests and assignments to evaluate students' progress.
    • Clearly communicated objectives for all lessons, units and projects to students.
    • Contributed to ongoing staff training sessions.
    • Integrated academic and vocational curricula to help students learn a variety of skills.
    • Assessed and wrote training plans and  progress reports for each student assigned to various MOS.
    • Selected and compiled relevant information and resources for students academic success.

    United States Army Reserve Staff Sergeant - 3rd Brigade 85th DIV TNG Retention NCO
    City, STATE, 09/1990 - 01/1993
    Provides guidance and career counseling to Soldiers of the Army Reserve.
    • Identified eligible Soldiers for transfer into a troop program unit (TPU).
    • Conducted reenlistment and transition interviews.
    • Provided incentives and benefit information to Soldiers; determines Soldier eligibility for reenlistment or extension; prepares and processes reenlistment, extension, or transition documents.
    • Identified eligible Soldiers to fill vacant warrant officer positions; prepares and submits warrant officer application packets.
    • Coordinates reenlistment ceremonies; prospects and identifies eligible Soldiers to fill vacancies.
    • Conducted brief for unit leaders on matters relating to reenlistment and transition activities.
    • Managed and evaluated subordinate units retention programs.
    •  Provided accurate interpretation of regulatory reenlistment and transfer policy to Army Reserve Soldiers; develops and directs reenlistment and transition programs.
    • Conducted conferences and seminars for retention training.
    3rd Brigade 85th DIV TNG Legal Clerk - United States Army Reserve Staff Sergeant
    City, STATE, 09/1984 - 09/1990
    Provided Paralegal support to unit commanders and the Office of the Staff Judge Advocate.
     
    • Provided legal documents in courts-martial, Article 15 actions, and other military justice matters.
    • Reviewed line of duty determinations, AR 15-6 investigations, separation board proceedings.
    • Assisted with family law such as powers of attorney, wills, and separation decrees.

    United States Army Reserve Specialist - 336th Civil Affairs Brigade Secretary Steno
    City, STATE, 08/1975 - 09/1984

    Performed internal administrative tasks for the Brigade Commander and other commanding staff.

    • Used computer applications such as spreadsheets, work processing, calendar, and database software in performing work assignments.
    • Received and handles inquiries, complaints and requests concerning department/division activities.
    • Received callers, ascertaining their business and answers their questions or refers them to the proper person/division.
    • Handled other correspondence independently, as delegated or from brief direction.
    • Handles special and confidential assignments for superior;     
    Community Involvement
    Affiliations
    • American Society for Public Administration (ASPA) - Member
    • National Association of Military Women - Member

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    Resume Overview

    School Attended

    • University of Phoenix
    • United States Army Sergeants Major Academy
    • Roosevelt University
    • Roosevelt University

    Job Titles Held:

    • Staff Operations and Training Specialist
    • Operation Officer/Business Products and Service Trainer
    • Deposit System Support - Operation Officer/Business Systems Analyst
    • Marketing Research Assistant
    • CBG Trust Department Administrative Assistant
    • 653rd RSG Operations Staff Sergeant Major
    • 419th Transportation Battalion Command Sergeant Major
    • HQS, 1/274/2D BDE 84th Div Command Sergeant Major
    • United States Army Reserve Command Sergeant Major
    • United States Army Reserve Command Sergeant Major
    • Substitute Teacher
    • Training Instructor
    • 84th Training DIV (IT) Chief Writer Instructor
    • 5034th USARF School Senior Instructor
    • 3rd Brigade 85th DIV TNG Retention NCO
    • United States Army Reserve Staff Sergeant
    • 336th Civil Affairs Brigade Secretary Steno

    Degrees

    • Master of Science
    • Bachelor of Science

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