Knowledgeable IT security professional with 10 years of experience designing and implementing security solutions in high-availability environments. Skilled in Security and Network and adept at delivering strong risk management practices.
Skills
Technology planning
Network configuration
Security systems
Process improvement
Protecting networks
Encryption
Reporting and documentation
Tenable Nessus
Telecommunications systems
Infrastructure updates
Training and Development
Diagnosing issues
Team management
Monitoring computer viruses
Managing security breaches
Inventory management
Relationship development
Education and Training
The SANS Technology InstituteBethesda, MDExpected in 2020 – –Sans 504 GCIH Certification: - GPA:
Mitel, Expected in 2018 – –Mitel Certified Professional – MiCC Installation and Maintenance: - GPA:
Old Dominion UniversityNorfolk, VAExpected in 2012 – –Bachelor of Arts:Philosophy - GPA:
, Expected in – –Microsoft Certified Professional – Configuring Windows 7 – January 2014: - GPA:
Experience
Siteone Landscape Supply, Inc. - SR. NETWORK OPERATIONS ANALYST Gilroy, CA, 09/2019 - Current
Analyzed security procedure violations and developed plans to prevent recurrence.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including Phishing emails and Incident Handling.
Remained calm and poised during high-priority incidents.
Created plans for remediation ahead of time, altering procedures during actual incidents whenever necessary.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Walt Labs - PIETech Houston, TX, 06/2014 - 09/2019
Oversaw project budgets ranging from $5000 to $60000.
Designed and implemented engineering projects that exceeded client expectations and bolstered revenue opportunities.
Managed communications with internal and external stakeholders.
Assessed task completion to meet all project deadlines.
Analyzed system risk to identify and implement appropriate security countermeasures.
Designed, implemented and maintained security systems and controls.
Built firewalls and encrypted data to secure confidential information.
Protected secure data files and regulated access.
Updated virus protection systems based on computer virus reports.
Managed Windows information system accounts, facilitating transfer of data to users.
Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
Determined and alleviated hardware, software and network issues.
Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
Oversaw windows domain move and proactively addressed obstacles.
Orchestrated and oversaw upgrades to system hardware and software.
Generated reports outlining network performance, costs and downtime issues.
Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
Analyzed system performance, including network capacity and security, and capacity.
Performed special reviews to support management needs.
Digicon Corporation - SERVICE DESK TECHNICIAN City, STATE, 04/2013 - 06/2014
Responded to 35 individual tickets every week to provide end-user support on Windows and Office as well as other various Software.
Updated software versions with patches and new installations to close security loopholes and protect users.
Configured new employee work stations, including all hardware, software and peripheral devices.
Responded to support tickets within 1 hour to improve customer service.
Assisted in technical support process refinement to improve customer service and support.
Reviewed current hardware and software and recommended modifications to increase system speed.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
American Veteran Construction Company - IT PROJECT MANAGER City, STATE, 05/2010 - 04/2011
Trained staff to recognize and avoid cyber attacks.
Led accounting system transformation to facilitate company growth.
Oversaw all major migration projects for 8 users, in alignment with budget and time constraints.
Obtained project specifications for security products.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Spearheaded all major migration projects for 8 users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.
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School Attended
The SANS Technology Institute
Mitel
Old Dominion University
Job Titles Held:
SR. NETWORK OPERATIONS ANALYST
PIETech
SERVICE DESK TECHNICIAN
IT PROJECT MANAGER
Degrees
Sans 504 GCIH Certification
Mitel Certified Professional – MiCC Installation and Maintenance
Bachelor of Arts
Microsoft Certified Professional – Configuring Windows 7 – January 2014
