- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
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Resourceful individual recognized for having outstanding reporting, data confidentiality and problem-solving skills. Energetic Health Systems Specialist talented in advising and assisting employees with clinical issues. Polished professional known for being an effective collaborator.
- Policy and procedure development
- Effective customer communication
- Website tools
- Trained in different software programs
- Managing medical practices
- Employee retention strategies
- Health information systems
- Regulatory requirements
- Work ethic
- Team building
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- Active listening
- Organization
- Conflict resolution
- Supervision
- Communication
- Collaboration
- Troubleshooting
- Decision-making
- Relationship building
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Sr. Health Services Associate, 12/2018 - Current
Mckesson Corporation – Usa, TX,
- Assisted in technical support process refinement to improve customer service and support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Reviewed account and service histories to identify trends and issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
- Trained new employees on procedures and policies to maximize team performance.
LPN, 08/2016 - 10/2017
Crystal Clinic Orthopedic Center – Wadsworth, OH,
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Assisted physicians with conducting examinations and patient scans during diagnostic processes.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
LPN, Private Duty, 10/2009 - 03/2017
Lhc Group – Garner, NC,
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Facilitated medication management, including education and monitored for side effects in collaboration with providers.
- Reported abnormal findings to case manager and physician for immediate intervention orders.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Group Home Manager, 10/2001 - 09/2009
Chrysalis – Anaheim, CA,
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
- Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
- Created work schedule in advance, promoting adequate coverage for all shifts.
- Communicated with families or advocates to discuss resident needs and progress.
Associate of Science: LPN, Expected in 09/2008
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Maricopa Community Colleges - Phoenix College - Phoenix, AZ
GPA:
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