Resourceful individual recognized for having outstanding reporting, data confidentiality and problem-solving skills. Energetic Health Systems Specialist talented in advising and assisting employees with clinical issues. Polished professional known for being an effective collaborator.
Skills
Policy and procedure development
Effective customer communication
Website tools
Trained in different software programs
Managing medical practices
Employee retention strategies
Health information systems
Regulatory requirements
Work ethic
Team building
Active listening
Organization
Conflict resolution
Supervision
Communication
Collaboration
Troubleshooting
Decision-making
Relationship building
Experience
Sr. Health Services Associate, 12/2018 - Current Mckesson Corporation – Usa, TX,
Assisted in technical support process refinement to improve customer service and support.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Upheld strict quality control policies and procedures during customer interactions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Reviewed account and service histories to identify trends and issues.
Collected and documented vital signs to track current patient conditions.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Assisted physicians with conducting examinations and patient scans during diagnostic processes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
Collected and documented vital signs to track current patient conditions.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Facilitated medication management, including education and monitored for side effects in collaboration with providers.
Reported abnormal findings to case manager and physician for immediate intervention orders.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Group Home Manager, 10/2001 - 09/2009 Chrysalis – Anaheim, CA,
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
Scheduled residents' appointment and provided transportation to physician and therapy visits.
Conversed with residents to promote social interaction and reinforce positive behaviors.
Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Created work schedule in advance, promoting adequate coverage for all shifts.
Communicated with families or advocates to discuss resident needs and progress.
Education and Training
Associate of Science: LPN, Expected in 09/2008 - Maricopa Community Colleges - Phoenix College - Phoenix, AZ GPA:
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