LiveCareer-Resume

sr health services associate resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Resourceful individual recognized for having outstanding reporting, data confidentiality and problem-solving skills. Energetic Health Systems Specialist talented in advising and assisting employees with clinical issues. Polished professional known for being an effective collaborator.

Skills
  • Policy and procedure development
  • Effective customer communication
  • Website tools
  • Trained in different software programs
  • Managing medical practices
  • Employee retention strategies
  • Health information systems
  • Regulatory requirements
  • Work ethic
  • Team building
  • Active listening
  • Organization
  • Conflict resolution
  • Supervision
  • Communication
  • Collaboration
  • Troubleshooting
  • Decision-making
  • Relationship building
Experience
Sr. Health Services Associate, 12/2018 - Current
Mckesson Corporation Usa, TX,
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored junior team members and managed employee relationships.
  • Trained new employees on procedures and policies to maximize team performance.
LPN, 08/2016 - 10/2017
Crystal Clinic Orthopedic Center Wadsworth, OH,
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted physicians with conducting examinations and patient scans during diagnostic processes.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.
LPN, Private Duty, 10/2009 - 03/2017
Lhc Group Garner, NC,
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Facilitated medication management, including education and monitored for side effects in collaboration with providers.
  • Reported abnormal findings to case manager and physician for immediate intervention orders.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Group Home Manager, 10/2001 - 09/2009
Chrysalis Anaheim, CA,
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
  • Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
  • Created work schedule in advance, promoting adequate coverage for all shifts.
  • Communicated with families or advocates to discuss resident needs and progress.
Education and Training
Associate of Science: LPN, Expected in 09/2008
-
Maricopa Community Colleges - Phoenix College - Phoenix, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Maricopa Community Colleges - Phoenix College

Job Titles Held:

  • Sr. Health Services Associate
  • LPN
  • LPN, Private Duty
  • Group Home Manager

Degrees

  • Associate of Science

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